Note fondée sur 791 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,5 Service et personnel
3,2 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 mars 2023 sur Expedia
Emplacement
Reception un peu raide
Sofa besoin d’un nettoyage, déjeuner compris très sommaire
Commentaires de Gestion de l’hôtel
15 mars 2023 par Manager, Gestion de l’hôtel
Hello Michel,Thank you for your review and comments regarding our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.
par un voyageur
Visitor
Publié le 23 août 2024 sur HotelsWhen I first arrived my reservations could not be found even after providing confirmation number and email the General Manager came up with some story booking through 3rd party that it takes a while for it to populate over to their system. He continues to act like he was trying to refresh the system he then proceeded to tell me that he see that a made the reservation but it still didn’t transfer over. So he stated he was going to duplicate the reservation and call Expedia because the virtual card number that was sent had declined. Once again never heard of any of this happening before. I believe he was trying to create another booking. He then ask me to sign some paper he said that he has to fix my previous reservation in the system later the rate on the paper said $79.50 what I paid through hotels.com was $95.20 with taxes and fees. He said that the $79.50 is the actual rate without the taxes and fees and he will have it fix and the morning. He proceeded with giving me a room key I went to checkout the room the key didn’t work so I had to go back to the desk twice after he kept confirming that it will work tried it again didn’t work. He then switch my room and provided me with a new room key. The next morning at check out some new check me out I ask if the manager had gotten everything fix he said somewhat he going to make corrections today. He said a email receipt will be sent I said no I would like a paper receipt also and notice a balance of $79.50 he said to disregard
Commentaires de Gestion de l’hôtel
23 août 2024 par Manager, Gestion de l’hôtel
Hello Amanda,We regret to hear of the challenges you encountered during check-in at our property. Your feedback is valuable, and we have shared this with our team for improvement. Thank you for bringing this to our attention.
par un voyageur
Publié le 16 août 2024 sur Expedia
My only issue was the wifi. It would connect but not work.
Commentaires de Gestion de l’hôtel
16 août 2024 par Manager, Gestion de l’hôtel
Hello Mike,We apologize for any inconvenience you experienced with the wifi connectivity during your stay. We appreciate your feedback and have forwarded it to our IT team for further investigation and improvement. Your input helps us enhance our guest experience.
par un voyageur
Publié le 8 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 août 2024 par Manager, Gestion de l’hôtel
Hello Brian,We're sorry to hear that your experience did not meet your expectations. Please don't hesitate to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address any issues.
par un voyageur de Orlando
Publié le 28 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 août 2024 par Manager, Gestion de l’hôtel
Hello Doel,We are delighted to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another fantastic stay.
par un voyageur
Publié le 25 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Manager, Gestion de l’hôtel
Hello enrique,We are thrilled to hear that you had a perfect stay with us! We look forward to welcoming you back soon for another amazing experience at our hotel.
par un voyageur
Publié le 22 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Manager, Gestion de l’hôtel
Hello Joel,Thanks for staying with us. We're delighted to hear you had a pleasant stay with us! If you have any further comments or suggestions, please don't hesitate to contact us directly. We hope to welcome you back soon for an even better experience!
par un voyageur
Publié le 21 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Manager, Gestion de l’hôtel
Hello Fredy,We appreciate your rating and are thrilled to hear that you had such a fantastic perfect experience during your stay. We strive to provide exceptional service and it's reviews like yours that motivate us to keep doing what we do best. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.
par un voyageur
Publié le 20 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Manager, Gestion de l’hôtel
Hello Sanford,We are thrilled to hear that you had a perfect stay with us! We look forward to welcoming you back soon for another amazing experience!
par un voyageur
Publié le 20 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Manager, Gestion de l’hôtel
Hello Paul, We're sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly to discuss any specific concerns you may have so we can address them accordingly. We hope to have the opportunity to welcome you back in the future for an improved stay.
