Note fondée sur 247 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 oct. 2024 sur Expedia
It was a very nice hotel. Staff was friendly, and tried to help at all times.
The only thing I'd like the management to improve is the lighting in the bathroom. In the middle of the night if you go to the bathroom, the lights are so bright it would blind you and wake you up completely. If there was a secondary dimmer light, it would improve immensely. Thanks.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Adrian, Gestion de l’hôtel
Dear Mr/Ms Naoko,Hafa Adai from all of us at Crowne Plaza Resort Guam and thank you so much for your thoughtful feedback. We're truly glad to hear that you had a positive experience with us, and that our team’s friendliness and helpfulness made your stay enjoyable.We also appreciate your candid suggestion regarding the bathroom lighting. It’s insightful feedback like yours that helps us continue to improve. We understand how disruptive bright lights can be during the night, and the idea of a secondary dimmer light is an excellent one. I will personally share your suggestion with our management team as we explore ways to enhance the comfort and convenience of our rooms for our future guests.Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back to a refined experience soon.
par un voyageur
Publié le 20 oct. 2024 sur Expedia
2024年10月に1歳になりたてのあかちゃんを伴う4泊5日の家族旅行の宿泊先として選択しました。
良かった点
・夜は静かな環境
・ホテルがリニューアルしたてで清潔感がある
・プールは小さいが、子供をプールに泳がすにはちょうど良い。さらにプールの向こうにはビーチがあり、泳ぐ人が多かった。
・部屋の中の掃除も至るところまでされていた
・ナイトマーケットには当ホテルから直行便がある
・従業員も親切。
宿泊中に検討した点
・タモンは子連れであるくには遠いが、赤いバスやタクシーの利用が必要かと思う。バス停自体は近い。
藤一番ラーメンまでは徒歩で可能。
子連れでの観光旅行として利用するには十分すぎると思います。部屋はオーシャンビュー側をとりました。正解でした。
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Adrian, Gestion de l’hôtel
Dear Mr. KosukeThank you for sharing your wonderful feedback about your recent stay at Crowne Plaza Resort Guam! We’re delighted to hear that you and your family had such a pleasant experience during your trip.It’s fantastic to know that you appreciated the quiet environment at night and found our recently renovated hotel clean and welcoming. We’re glad that the pool was perfect for your little one and that you enjoyed the beautiful beach just across from it. Our team takes great pride in maintaining a clean and comfortable atmosphere, and I’ll be sure to share your kind words with them.We appreciate your insights about exploring Tumon and the convenience of nearby transportation options. It’s great to hear that you found the ocean view room to be a good choice! The views can be breathtaking, and we’re glad it added to your family’s experience.Thank you once again for choosing us for your family getaway. We hope to welcome you back for more memorable moments in the future!
par un voyageur
Publié le 18 oct. 2024 sur Expedia
The staff was great! The pools were nice. It was a great location. The water pressure for the shower was weak and it was hard to open the balcony door because there wasn't a handle, but I would recommend it to others.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Adrian, Gestion de l’hôtel
Dear Ms. Erica,Hafa Adai from Crowne Plaza Resort Guam! Thank you for sharing your feedback about your recent stay with us. We’re thrilled to hear that you found our staff great and enjoyed the pools and our fantastic location.Your recommendation means a lot to us, and we truly appreciate your kind words. However, I sincerely apologize for the issues you encountered with the water pressure in the shower and the difficulty with the balcony door. Your comfort is our priority, and I will ensure our maintenance team looks into these concerns promptly.Thank you once again for your valuable feedback and for recommending us to others. We hope to welcome you back soon for an even better experience!
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Checking in was fast and smooth.. All the staff were very professional and helpful.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Adrian, Gestion de l’hôtel
Dear Mr/Ms Dominic,Thank you so much for sharing your wonderful feedback about your recent stay with us at Crowne Plaza Resort Guam! We are thrilled to hear that your check-in experience was fast and smooth, and that our team left such a positive impression on you. It’s always our goal to provide a warm welcome and ensure a seamless experience for our guests from the very moment they arrive.Your kind words about our staff’s professionalism and helpfulness truly mean a lot to us. We’re proud to have a team that’s dedicated to making each guest feel valued and well taken care of. We look forward to welcoming you back for another great experience soon!
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Adrian, Gestion de l’hôtel
Dear Hidenobu,Thank you so much for sharing your recent experience with us! We’re absolutely thrilled to hear that you enjoyed your stay at Crowne Plaza Resort Guam. Knowing that we could help create a positive and memorable experience for you brings great joy to our entire team.Whether it was the comfort of your room, our facilities, or the service you received, we’re so happy that everything came together to make your stay special. Your satisfaction is what we strive for, and it means the world to know we achieved that during your time with us.We look forward to welcoming you back for another fantastic stay in the future.
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Adrian, Gestion de l’hôtel
Dear Ms. Mary Ann,Thank you so much for sharing your recent experience with us! We’re absolutely thrilled to hear that you enjoyed your stay at Crowne Plaza Resort Guam. Knowing that we could help create a positive and memorable experience for you means the world to our team.Whether it was the relaxing atmosphere, the service you received, or just the overall vibe of the resort, we’re so happy it all contributed to making your stay special. It’s always our goal to ensure that every guest has a wonderful time, and we’re grateful for the opportunity to have been a part of your journey.We look forward to welcoming you back for another fantastic stay in the future.
par un voyageur
너무 실망했어요.
Publié le 1 oct. 2024 sur Hotels건물이 너무 후졌어요~귀신 나올듯요 ㅠ
넓은거는 만족했지만
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Adrian, Gestion de l’hôtel
Dear Mr/Ms. Youngok,Thank you for sharing your honest feedback with us. I’m glad to hear that you were satisfied with the spaciousness of your room, as we strive to provide our guests with a comfortable and relaxing environment.I understand that the age of the building may have given off an older charm that wasn’t quite what you expected. Rest assured, we are constantly working to keep the resort fresh and inviting. In fact, we’ve made several upgrades recently to modernize the space while preserving its unique character, and we’ll continue to make improvements to ensure your comfort.We truly appreciate your understanding and hope we have the chance to welcome you back for a more delightful experience in the future!
par un voyageur
Publié le 28 sept. 2024 sur Expedia
シャンプーが入っていない
3泊したが補充はされなかった
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Adrian, Gestion de l’hôtel
Dear Mr. Ms. Shuji,Thank you for choosing Crowne Plaza Resort Guam for your recent stay, and for taking the time to share your feedback with us.I sincerely apologize for the inconvenience you experienced regarding the amenities in your bathroom. This is not the level of service we strive to deliver, and I completely understand how frustrating this must have been. Rest assured, I will address this issue with our housekeeping team to ensure that such oversights do not happen again in the future.We truly value your feedback as it helps us improve and provide a better experience for all of our guests. I hope this experience does not overshadow the rest of your stay, and we would love the opportunity to welcome you back in the future to show you the high standards of service we are known for.
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Amazing staff
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Adrian, Gestion de l’hôtel
Dear Charlotte,Thank you so much for taking the time to share your recent experience at Crowne Plaza Resort Guam. We are absolutely delighted to hear that you found our staff to be amazing! Your kind words truly mean a lot to us.Our team takes great pride in delivering exceptional service, and knowing that they made such a positive impact on your stay brings us immense joy. We believe that warm hospitality can make all the difference, and it’s wonderful to know that our staff contributed to making your time with us memorable.We hope to have the pleasure of welcoming you back to Crowne Plaza Resort Guam in the near future. Your feedback inspires us to keep going above and beyond for our guests.Once again, thank you for your kind words and for choosing to stay with us!
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Adrian, Gestion de l’hôtel
Dear Junga,Thank you so much for staying with us at Crowne Plaza Resort Guam and for sharing your experience. It warms our hearts to hear that you enjoyed your time here!We are thrilled that we could provide you with a memorable and relaxing stay. Whether it was the comfort of your room, the beautiful surroundings, or the hospitality of our team, knowing that we met your expectations means the world to us.We look forward to welcoming you back on your next visit to Guam, where we’ll be ready to provide you with another wonderful experience. Thank you again for choosing Crowne Plaza Resort Guam!
