Note fondée sur 963 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 déc. 2018 sur Hotels
Commentaires de Gestion de l’hôtel
21 déc. 2018 par Hilton Guam, Gestion de l’hôtel
Hafa Adai,
Thank you for sharing your rating with us. We're happy to hear that you had a wonderful time at the Hilton Guam Resort & Spa and wish to welcome you back to the hotel soon.
Thank you,
Hilton Guam
par un voyageur
Publié le 4 oct. 2024 sur Hotels
스노쿨링이 괌 여행의 전부라면 힐튼은 최고의 선택입니다. 호텔과 바로 연결된 비치에서의 스노쿨링은 정말 만족스러웠고 편했네요. 호텔 컨디션에 대해 괌 답게 큰 기대를 안 한다면 친절한 호텔 스텝들의 서비스와 자연 친화적인 호텔 환경 덕에 편히 쉴 수있을 거에요. 단. 렌트카는 필수에요!
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hilton Guam Resort & Spa Team, Gestion de l’hôtel
Håfa Adai Jiyoung,Thank you for your perfect 10/10 rating! We’re happy to hear that Hilton was the perfect choice for your snorkeling experience in Guam. It’s wonderful that you enjoyed the convenience of the beach and our friendly staff. Appreciate your advice for other guests about the rental car and are glad you had a relaxing stay. We look forward to welcoming you back soon!Thank you and Si Yu’os Ma'åse!
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Hilton Guam Resort & Spa Team, Gestion de l’hôtel
Håfa Adai Raoul,Thank you for your perfect 10/10 rating! We’re happy to know you had an excellent experience at Hilton Guam Resort & Spa. We look forward to welcoming you back for another fantastic stay!Thank you and Si Yu’os Ma'åse!
par un voyageur
Publié le 22 sept. 2024 sur Hotels
너무 좋은 휴가였음.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hilton Guam Resort & Spa Team, Gestion de l’hôtel
Håfa Adai Dongki,Thank you for your perfect 10/10 rating! We’re happy to hear that you had such a wonderful vacation with us. Your kind words mean a lot, and we look forward to welcoming you back for another great stay!Thank you and Si Yu’os Ma'åse!
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hilton Guam Resort & Spa Team, Gestion de l’hôtel
Håfa Adai JUNSU,Thank you for your perfect 10/10 rating! We’re happy to know you had an excellent stay with us at Hilton Guam Resort & Spa. Your feedback is greatly appreciated, and we look forward to welcoming you back for another wonderful experience!Thank you and Si Yu’os Ma'åse!
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hilton Guam Resort & Spa Team, Gestion de l’hôtel
Håfa Adai, SUNGJIN!Thank you for your perfect 10/10 rating! We’re delighted to hear you had an excellent stay with us at Hilton Guam Resort & Spa. We look forward to welcoming you back for another fantastic experience.Thank you and Si Yu’os Ma'åse!
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hilton Guam Resort & Spa Team, Gestion de l’hôtel
Håfa Adai Dennis,Thank you for your fantastic 5-star rating! We’re happy to know you had a great experience at Hilton Guam Resort & Spa. We hope to welcome you back soon for another great stay!Thank you and Si Yu’os Ma'åse!
par un voyageur
Publié le 6 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Hilton Guam Resort & Spa Team, Gestion de l’hôtel
Håfa Adai Raoul!Thank you for your positive rating! We’re glad to see you had a good experience with us at Hilton Guam Resort & Spa. We look forward to welcoming you back for an even better experience next time!Thank you and Si Yu’os Ma'åse
par un voyageur
Publié le 3 sept. 2024 sur Expedia
The Hilton Guam property is nested in a beautiful location in Tumon village. I've stayed here many times as a local resident and the entire staff has been excellent; however, the property is starting to look run down. My Premiere Suite windows were dirty and the entire bathroom glass area was stained with hard water deposits. A lot of the building exterior is moldy and the main entry doors next to the big ballroom are stained. The property also had posted "No Smoking Signs" but I observed several employees smoking and tossing their cigarettes butts on the grass. After three days, the butts grew in number. This is the wall area that borders Ypao Beach. The parking lot is also very dirty with all sorts of cans and bottles in nearly every parking space green area. The ice machine on the 4th floor was never cleaned during my 3 day stay. The stainless steel was very dusty and someone left their trash inside the ice machine room. The dirty parking lot and the dirty ice machine room is not Hilton's fault, it is the fault of people who don't have respect for themselves or private property. Shame on them. I really like staying at the Hilton Guam for a lot of reasons. I hope the bad things I mentioned will be corrected. I look forward to my next stay!
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hilton Guam Resort & Spa Team, Gestion de l’hôtel
Håfa Adai Alexis!Thank you for your loyalty and for taking the time to share your detailed feedback with us. We're happy to hear you enjoy our beautiful location in Tumon and have had excellent experiences with our staff. However, we're sorry to learn about the cleanliness issues you encountered during your stay, from the room windows and bathroom glass to the exterior areas and parking lot. Your observations about the maintenance and the smoking policy not being followed are very concerning, and we want you to know we are addressing these matters promptly to uphold the high standards you expect from Hilton. We truly appreciate your constructive comments as they help us improve.We look forward to welcoming you back and providing you with a much better experience on your next visit.Thank you and Si Yu’os Ma'åse
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Love the view and comfy amenities
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Hilton Guam Resort & Spa Team, Gestion de l’hôtel
Håfa Adai, Henry!Thank you for your wonderful 5 out of 5 rating! We are thrilled to hear that you loved the view and found our amenities comfortable. Providing a relaxing and memorable experience is what we strive for, and it’s fantastic to know we achieved that during your stay.Thank you and Si Yu’os Ma'åse!
