Note fondée sur 963 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,5 sur 5
69 % des clients le recommandent
3,2 Propreté de la chambre
3,7 Service et personnel
3,4 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
3 sur 5
par un voyageur

Publié le 14 juill. 2021
I have stayed at this hotel in the past, and the amenities were great. They said that because of covid-19, everything was closed. The restaurants, the spa, the pool, the bars, the gym, the concierge, even some of the entrances to the hotel were all closed. Other hotels seemed to be open and operational. I really wish that they had found a way to make it work. This hotel has a lot of potential, but with everything being closed, I found out hard to overlook the old and aging property. The elevators almost got stuck a few times. The air conditioning could not keep up in the middle of the day. On high cool, our room was up to 77 even with an extra fan from the front desk.
1 sur 5
par un voyageur

Hot, no power for several nights, run down

Publié le 14 juin 2021 sur Hotels
We have stayed at this hotel many many times, as we travel to Guam for business very frequently. It's getting a little older, but was still a nice hotel until this last trip. The power went out on 3 different occasions during the 10 night stay, effectively locking us out of our rooms until 2 - 4 am on all 3 nights power was out. Additionally, the AC units were not working, and the rooms were incredibly hot, with no air circulation. All the guests were on the 16th floor, and all other floors blocked off (not sure if this was due to Covid or not.) The pool is also closed due to Covid, which is understandable, but frustrating due to the heat. The hotel is getting very run down and definitely needs to make some drastic improvements soon!
3 sur 5
par un voyageur

Publié le 7 août 2020 sur Expedia
Commentaires de Gestion de l’hôtel
11 août 2020 par Jessica, Gestion de l’hôtel
Thank you very much for taking the time to leave us a feedback! We will continue to work on improvement on our products and services!
4 sur 5
par un voyageur

Publié le 25 mars 2020 sur Hotels
Commentaires de Gestion de l’hôtel
27 mars 2020 par Jessica, Gestion de l’hôtel
Hafa Adai! Thank you very much for taking the time to leave us a rating! We are happy to hear that your stay with us is 8 out of 10! We will continue to improve our service and product, so that your next stay with us would be 10 out of 10! Thank you once again!
4 sur 5
par un voyageur

Publié le 22 mars 2020 sur Expedia
Commentaires de Gestion de l’hôtel
22 mars 2020 par Jessica, Gestion de l’hôtel
Hafa Adai! Thank you very much for taking the time to leave us a review! We are happy to hear that your stay here was 4 out of 5! We will continue to work toward improvement on both our product and service. We look forward to seeing you again in the future.
3 sur 5
par un voyageur

..

Publié le 14 mars 2020 sur Hotels
룸은 눅눅하고 곰팡이냄새가 많이나서 별로였는데..위치나 뷰...바다 근접성은 좋고, 시설도 나름 좋아요(라운드리 등) 베란다 문도 열려서 발코니 나갈수있었고 로비가 젤 시원하고 쾌적하고 좋았어요~^--^ 하지만 룸 냄새는 별로입니다. (바닥이 카페트라...)
Commentaires de Gestion de l’hôtel
18 mars 2020 par Jessica, Gestion de l’hôtel
퍼시픽 스타 리조트 & 스파에 오셔서 감사합니다. 객실이 기대에 미치지 못해 사과 드립니다. 저희는 손님을 위해 편안한 숙박을 위해 최선을 다하고 있지만 이번에 발생한 사건에 대해 깊이 사과드립니다. 귀하의 의견은 우리에게 많은 의미가 있으며, 이러한 문제를 충분히 고려하여 경영진과 공유 할 것을 확신합니다. 저희는 다시 한번 저희 호텔에 머물수 있기를 다시 한번 고려 해주시길 바랍니다 그리고 다음 방문 전에 지적된 문제를 해결해 놓겠습니다. 귀하의 의견에 진심으로 감사 드리며 다시 한번 저희의 소중한 손님으로 모실수 있기를 기대하며 더 나은 봉사를 할 수있는 기회가 되기를 바랍니다.
4 sur 5
par un voyageur

Publié le 6 mars 2020 sur Hotels
Commentaires de Gestion de l’hôtel
3 mai 2020 par Jessica, Gestion de l’hôtel
Hafa Adai! Thank you very much for taking the time to leave us a rating! We sincerely thank you and look forward to welcoming you back to our hotel in the future.
4 sur 5
par un voyageur

Publié le 21 févr. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
23 févr. 2020 par Jessica, Gestion de l’hôtel
Hafa Adai! Thank you very much for taking the time to leave us a rating! We are happy to hear that you are overall satisfied with your stay! We look forward to your next visit!
2 sur 5
par un voyageur

Publié le 5 févr. 2020 sur Expedia
Commentaires de Gestion de l’hôtel
5 févr. 2020 par Jessica, Gestion de l’hôtel
Hafa Adai! Thank you very much for taking the time to leave us a rating! We sincerely apologize for not meeting your expectations. We will continue to work on improvement on both our product and service. We hope that you'll visit us once again and allow us the chance to serve you better.
3 sur 5
par un voyageur

Publié le 5 févr. 2020 sur Expedia
お風呂が古い、錆や汚れが目立つ。 水が止まらない。 気候のせいなのか、カーペットが常に湿っている。
Commentaires de Gestion de l’hôtel
7 févr. 2020 par Jessica, Gestion de l’hôtel
この度はパシフィックスターリゾート＆スパにご滞在を頂きまして、誠に有難う御座いました。 御利用に際しまして、お客様に不快な思いをさせてしまいました事、心からお詫び申し上げます。 この度の貴重な御意見を生かせます様、又、 お客様のご期待に沿えます様、改善に向けて努力させて頂きますので、 今後も引き続きご愛顧頂けます様お願い申し上げます。
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