Note fondée sur 932 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,6 Service et personnel
3,2 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hotel close to beach and restaurants
Publié le 21 sept. 2017 sur Expedia
Pour : Sa situation géographique
Emplacement : Beach, tumon road with all restaurants and shops
La chambre est spacieuse mais nécessite d'un coup de neuf, robinet cassé, tête de lit pas très nette, moquette à remplacer, dommage car très bien situé. Ce n'est pas sale mais pas entretenu, auparavant cela devait être un splendide hôtel.
Commentaires de Gestion de l’hôtel
18 oct. 2017 par Mona , Gestion de l’hôtel
Hafa Adai Anonymous on expedia,
Thank you for taking the time to review and clarifying comment, your comment is very much value to us. I apologize you experience unwanted issue during your stay. However our rooms are ongoing renovations; Hotel and Location wise…absolutely great and grand you are right… your comment is greatly appreciated. Thank you for staying with us.
par un voyageur
Publié le 28 août 2024 sur Expedia
入るなりゴキブリいたり。シャワーは壊れていたりトイレは詰まるしルームクリーニングは5日も滞在したのに言わなければタオルひとつ持って来てくれない。部屋はカビ臭いし良い所がひとつもなかった。部屋の内装などは高級そうなのにメンテナンスが行われてないので残念な感じです。リッチも悪くないので改善して綺麗なホテルになる事を願います。
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Rose, Gestion de l’hôtel
Hafa Adai,Thank you for sharing your experience. I’m truly sorry to hear about the issues you encountered, including the cockroaches, broken shower, clogged toilet, and lack of proper room cleaning. This is certainly not the standard we aim for. Your feedback is valuable and will be communicated to the management to address these concerns and improve maintenance and cleanliness. We appreciate your comments and hope that future guests will have a better experience. If you have any further concerns or need assistance, please let us know.Best Regards,
par un voyageur
Publié le 26 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Royal Orchid Guam Team, Gestion de l’hôtel
Thank you for the perfect rating! We're delighted you had a great experience and hope to welcome you back again soon!
par un voyageur
Publié le 16 août 2024 sur Expedia
good service but checking in was hectic, no aircon & slow, parking is better outside than within the building, our room is big(which is really good) the rest of the building is still in the process of renovation, paint smells on the hallway, aircon is on and off, elevator runs good but needed to be update on all scratches and needs to be clean
Commentaires de Gestion de l’hôtel
25 août 2024 par Rose, Gestion de l’hôtel
Hafa Adai,Thank you for sharing your experience. We’re glad you enjoyed the spacious room and found the parking situation preferable. We apologize for the challenges you faced during check-in and with the air conditioning. We also appreciate your comments about the renovation process and will work to address the paint odors and elevator maintenance. Your feedback helps us improve, and we hope to offer you a better experience in the future.Best Regards
par un voyageur
Publié le 14 août 2024 sur Expedia
It was one of the nicer places in that area
Commentaires de Gestion de l’hôtel
25 août 2024 par Rose, Gestion de l’hôtel
Hafa Adai,Thank you for your kind words. We’re pleased to hear you found our place one of the nicer options in the area. Your feedback on the check-in process and other issues is valuable, and we’ll address them to improve our service. We look forward to welcoming you again.Best regards,
par un voyageur
Publié le 12 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Royal Orchid Guam Team, Gestion de l’hôtel
Thank you for the perfect rating! We're delighted you had a great experience and hope to welcome you back again soon!
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Royal Orchid Guam Team, Gestion de l’hôtel
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. We value your input and will work to improve. We hope to have the opportunity to serve you better in the future.
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Royal Orchid Guam Team, Gestion de l’hôtel
Thank you for your feedback. We appreciate your honesty and will use your input to make improvements. We hope to provide you with a better experience in the future.
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Royal Orchid Guam Team, Gestion de l’hôtel
Thank you for the perfect rating! We're delighted you had a great experience and hope to welcome you back again soon!
par un voyageur
Publié le 8 août 2024 sur Expedia
Although it is not on the seafront, it is close to Ypao Beach, so you can enjoy the sea.
The location is great as you can walk to K-Mart!
It was convenient that the toilet and bathtub were separate!
However, it was disappointing that the hot water was not coming out well.
Commentaires de Gestion de l’hôtel
25 août 2024 par Rose, Gestion de l’hôtel
Hafa Adai,Thank you for your feedback. We’re glad you enjoyed the convenient location near Ypao Beach and K-Mart, and the separate toilet and bathtub. We apologize for the issue with the hot water and will address it promptly. We appreciate your comments and hope to provide a better experience on your next visit.Best regards,
