Note fondée sur 978 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
4,1 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Rocky Mount
Publié le 5 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Eric Simon, Assistant Marketing Manager, Gestion de l’hôtel
Dear Qadree,Thank you for your rating. We're delighted to hear you had a great experience. We appreciate your feedback and look forward to welcoming you back soon!Warm regards,Eric SimonAssistant Marketing ManagerThe Westin Resort Guam
par un voyageur
Publié le 11 sept. 2024 sur Expedia
未就学児の子供2名と大人2名で宿泊しました。
プールやビーチへのアクセスが良く、ホテル周辺にはショッピングエリアやレストランも充実していました。
ホテルの目の前には赤いシャトルバスの停留所もあります。
各フロアーに共用の電子レンジがあり、ランドリールーム（有料）やLEGOで遊べるキッズルームもあり子連れに優しいホテルです。
宿泊中には日本人スタッフの方が部屋へ直接連絡をしてくださり、困り事がないか聞いてくれたのも良かったです。
唯一残念だったのがチェックインの際のスタッフが笑顔もなく早口の英語で一方的に話をされ、朝食付きのプランなのにミールチケットをもらえずに翌朝のレストランでバタバタしたのが残念でした。
それ以外は総合的に大満足でしたのでまた利用したいです。
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Eric Simon, Assistant Marketing Manager, Gestion de l’hôtel
Dear Shota,Thank you for your feedback! We're glad you enjoyed the family-friendly amenities. We apologize for the inconvenience you experienced at check-in.We're happy to hear you were overall satisfied and look forward to welcoming you back!Warm regards,Eric SimonAssistant Marketing ManagerThe Westin Resort Guam
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Eric Simon, Assistant Marketing Manager, Gestion de l’hôtel
Dear jordan,Thank you for your wonderful rating! We're delighted to know you had a great stay with us. Your feedback is truly appreciated, and it motivates our team to continue providing excellent service.We look forward to welcoming you back for another enjoyable visit soon.Warm regards,Eric SimonAssistant Marketing ManagerThe Westin Resort Guam
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Eric Simon, Assistant Marketing Manager, Gestion de l’hôtel
Dear Masashi,Thank you for your recent stay and for taking the time to leave us a feedback. We're glad to see you enjoyed your experience. Your feedback is invaluable to us as we strive to improve.We hope you welcome you back soon.Warm regards,Eric SimonAssistant Marketing ManagerThe Westin Resort Guam
par un voyageur
Publié le 31 août 2024 sur Hotels
5박6일 가족여행으로 웨스틴리조트를 이용했습니다. 시설은 오래돼서 불편한 부분이 좀 있는데, 예를 들어 세면대 물이 좀 천천히 빠지고, 샤워헤드가 오래 되고... 하지만, 직원분들 친절하시고 응대도 바로바로 잘 해주세요. 웰컴드링크 쿠폰도 받았는데 로비에 있는 스타벅스에서 이용할 수 있어요. 야무지게 잘 썼습니다. 그리고, 수영장도 깨끗하게 관리 잘 되어 있고, 바로 투몬비치 연결되서 놀기 너무 좋아요. 1층 테이스트 레스토랑 조식으로 이용했는데 맛있었어요.
그리고 괌 햇볕이 엄청 뜨거운데, 도보 10분내 투몬시내 왠만한 곳 다 가능해요. 접근성이 좋습니다.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par The Westin Resort Guam, eCommerce Manager, Julia, Gestion de l’hôtel
안녕하세요 JOOYOUNG 고객님, 먼저 귀한 시간을 내어 소중한 후기를 남겨주신 고객님께 진심으로 감사의 말씀을 전합니다. 저희 호텔의 좋은 점들도 공유해주셔서 감사드리며 시설적으로 아쉬우셨던 점은 저희가 지속적으로 관리하고 유지할수 있도록 노력하여 개선해나가겠습니다. 추후에 괌에 다시오시게 된다면 다시 만나뵐수 있기를 기대합니다. 감사합니다.
par un voyageur
Publié le 30 août 2024 sur Expedia
The staff were very friendly. Room size was great. Housekeeping was good. Restaurant for breakfast was fine. Lots to choose from the buffet breakfast. Pools were good, beach was lovely. No complaints.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Eric Simon, Assistant Marketing Manager, Gestion de l’hôtel
Dear Adrian Mark,Thank you very much for your feedback! We're thrilled that you enjoyed your stay with us. Your satisfaction is our top priority, and it's always wonderful to know that we've met your expectations.We look forward to welcoming you back in the future!Warm regards,Eric SimonAssistant Marketing ManagerThe Westin Resort Guam
par un voyageur
Publié le 20 août 2024 sur Expedia
Excellent Executive Sweet Room !
Commentaires de Gestion de l’hôtel
21 août 2024 par Eric Simon, Assistant Marketing Manager, Gestion de l’hôtel
Dear Mitsuyoshi,Thank you for choosing to stay with us and for your kind words. We are thrilled to hear that you enjoyed your stay.Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. We look forward to welcoming you back soon for another enjoyable visit.Warm regards,Eric SimonAssistant Marketing ManagerThe Westin Resort Guam
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Eric Simon, Assistant Marketing Manager, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to provide feedback on your recent stay. We deeply regret that your experience did not meet your expectations.We are committed to improving and hope to provide a better experience for you in the future.Warm regards,Eric SimonAssistant Marketing ManagerThe Westin Resort Guam
par un voyageur
Publié le 18 août 2024 sur Hotels
ホテル環境自体はとても良いです。
日本語の通じるスタッフが少ないので、英語が自信ない方にはおすすめできません。
Commentaires de Gestion de l’hôtel
21 août 2024 par Eric Simon, Assistant Marketing Manager, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We are truly grateful for your visit and are delighted to hear your thoughts.We sincerely apologize for the inconvenience caused by the lack of Japanese speakers on site. Your comfort and satisfaction are our top priorities, and we understand how important it is to have staff available who can communicate in your preferred language. Please be assured that we are actively working on enhancing our team's language diversity to better serve our valued guests like yourself.Your feedback is invaluable to us as we strive to improve our services continuously. We hope to have the pleasure of welcoming you back in the future and providing you with an even better service.Thank you once again for choosing to stay with us.Warm regards,Eric SimonAssistant Marketing ManagerThe Westin Resort Guam
par un voyageur
Excellent hotel!!
Publié le 18 août 2024 sur Hotels家族と滞在しました。2度目の滞在です。
２部屋予約してましたが、到着時に１部屋しか準備ができていなかったので待ってました。予約していた部屋よりもグレードアップしてくださり、また、テレビがつかないなどありましたが全てとても丁寧に、かつ、対応も完璧でした。スタッフの方も親切で、安心して宿泊出来ました。立地もよく、食事や買い物も便利です。
Commentaires de Gestion de l’hôtel
19 août 2024 par Eric Simon, Assistant Marketing Manager, Gestion de l’hôtel
Dear Guest 様,ご利用いただき、またレビューをお寄せいただき、誠にありがとうございます。お部屋の準備が間に合わず、ご不便をおかけしましたこと、心よりお詫び申し上げます。お客様の快適さとご満足が私たちにとって非常に重要であり、この度はご期待に沿えず申し訳ございませんでした。今後このようなことがないよう、対策を講じております。ご理解いただき感謝申し上げるとともに、次回はスムーズなご体験を提供できることを心より願っております。Warm regards,Eric SimonAssistant Marketing ManagerThe Westin Resort Guam
