Note fondée sur 981 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 oct. 2019 sur Hotels
par un voyageur
Publié le 15 févr. 2019 sur Hotels
Séjour agréable, accessibilité bonne.
par un voyageur
Good value for money
Publié le 1 nov. 2016 sur HotelsA Tamworth for three nights to take the kids to Thomas' land. This hotel was very good value for money. The only downside was the poor quality of the sofabed for the kids. I would certainly not have had a teenager, let alone an adult sleep in there.
Commentaires de Gestion de l’hôtel
15 nov. 2016 par General Manager, Gestion de l’hôtel
Dear Guest,
Thank you for leaving feedback on Hotels.com which we appreciate and value.
Great to see 4* and your stay was value for money, we look forward to seeing you in the near future.
Kind Regards,
Simon Roberts
Deputy General Manager
par pravesh de Drancy
Super week-end
Publié le 15 août 2016 sur HotelsLe pdej est pas super tres petit table et parking payant
Commentaires de Gestion de l’hôtel
19 août 2016 par General Manager, Gestion de l’hôtel
Dear Guest,
Thank you for leaving feedback on Hotels.com which we appreciate and value.
Lovely to hear you had a "Super week-end" and we look forward to seeing you soon.
Kind Regards,
Simon Roberts
Deputy General Manager
par un voyageur
Publié le 28 juill. 2015 sur Hotels
par un voyageur
Publié le 3 oct. 2022 sur Hotels
Very slow check in, and the
Commentaires de Gestion de l’hôtel
2 nov. 2022 par Alex , Gestion de l’hôtel
Good afternoon Nicky, Our apologies that you found our check in slow, I will speak with those on the desk that day to understand why. Kindest Regards
par un voyageur
Publié le 23 sept. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2022 par Alex Burke, Gestion de l’hôtel
Good evening, We do apologise that your stay was not satisfactory, Please do let us know what could have made your stay better.Kindest Regards
par un voyageur
Appears short of staff.
Publié le 21 sept. 2022 sur HotelsWe have stayed at this hotel before, the location is very good.
Check in was fairly good although the reception staff were having problems with the key registration system.
On our return to the rooms on second evening of our stay we were surprised that the rooms had not been serviced. On raising this with reception we were shown a sign on the desk saying that if you wanted the room to be serviced then you should pre book this. This was not pointed out when we checked in.
The reception was extremely busy with people checking in, Managers were running around trying to locate cots and linen for guests who had checked in that day.
The impression that we got was that there was a real staff shortage at this hotel.
On checking out we were told that there was £40 to pay as my dog had stayed in the room. I pointed out that on previous stays at this hotel there had been no mention of a charge.
The charge was £20 per night to cover specialist cleaning, I challenged a two night charge as the room hadn't been serviced after first nights stay.
The receptionist told me that the charge was detailed on the hotel website, we have tried to find it on the website without any success. In the end we were told just to leave, get out.
Commentaires de Gestion de l’hôtel
23 sept. 2022 par Reception Team , Gestion de l’hôtel
Good evening, Sandra, We do apologise for the issues you faced during your stay, Unfortunately, it is and always has been our policy, as this allows us to accept pets into the hotel safely for other none pet owners with allergies, there is a sign on reception desk stating this, and online.I will speak with the girl on the desk about this. Kindest Regards
par un voyageur
Publié le 20 sept. 2022 sur Expedia
par un voyageur
Publié le 18 sept. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
19 sept. 2022 par Alex Burke , Gestion de l’hôtel
Good afternoon, John, Thank you for such a fantastic score, we are pleased you enjoyed your stay with us and we look forward to your next visit. Kindest Regards
