Note fondée sur 19 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 août 2024 sur Expedia
Would not recommend staying here at all. We were literally the only guests staying at this hotel and I’m assuming to save costs, the lights were always shut and nothing was available. In the morning, we had one egg and a bun for breakfast and was left to dine in an empty restaurant. There was not a single person present after cooking and serving us our plat of food. We couldn’t even ask for water or tea refill. The front desk was also extremely unhelpful and incompetent. We are aware cat Tien is inconvenient to get to, and asked about options to leave the hotel to travel to Ho Chi Minh City. We had gone to the jungle for the day and ready to head south. We asked about bus schedules, taxis, private car, what the options were. It was 3:00 pm and they said there are no more buses available. I showed them on the website of another hotel which lists that buses were leaving out of cat Tien every other hour. They made some calls and said they are not available. In the end, I called the other hotel and asked if they could help me arrange transit to travel to Ho Chi Minh City, and they promptly arranged a taxi to pick us up, and dropped us off at a location to take the bus to Ho Chi Minh City. The driver even waited with us until the bus arrived! We were so grateful for their service, and so upset at the staff at the cat Tien jungle lodge. This hotel appears to take large international tour groups and we likely stayed during the off season. Would not stay or recommend this place.
par un voyageur
Disappointing experience;terrible customer service
Publié le 29 juill. 2024 sur HotelsLooks amazing in the photos and to be fair the room was comfortable, though not especially clean - particularly the bathroom - and although the beds were clean and comfortable there were holes in the mosquito nets (fortunately we had brought our own). However the biggest disappointment was with the attitude of the staff. I don’t think I’ve ever stayed anywhere with such a poor attitude to customer service. The staff seemed simply uninterested in our presence; no orientation about the park or local area was given; the hotel had a restaurant and bar but the bar was never open and the restaurant only offered for dinner on one of the two nights of our stay, and only then because I had requested this in advance, when I booked the room. The local village is really quite small and there are few other options - if we hadn’t planned ahead by making our own arrangements for an evening meal with a home stay along the road, I doubt we would have found anything to eat on our second evening. We were truly shocked by the lack of information or interest in making our stay comfortable. A very disappointing experience.
par un voyageur
Publié le 12 avr. 2024 sur Expedia
par un voyageur
Lovely welcome
Publié le 20 mars 2024 sur HotelsPerfecf location. Nice pool. Really nice service at reception.
par un voyageur
Wonderful gem of a hotel perfect location 5 stars
Publié le 18 déc. 2023 sur Hotelsi really enjoyed my stay here, the lodge is perfectly located near the ferry where you can cross into the jungle., and enjoy nature at its best. As for the lodge itself my room was clean and spacious. Breakfast was lovely. Beautful fresh local fruit.
The staff were always happy, smiling and helpful. Making my stay here very special and memorable.
The lodge owner Ms Phwong was a great help with her local knowledge. She spoke perfect English which was so helpful. I had 8 nights here and enjoyed every minute.
I would happily recommend this gem of a hotel. It was everything i could of asked for and more.
par un voyageur
Publié le 14 oct. 2020 sur Hotels
Lovely, friendly, clean, cozy family bungalow with peacefull veranda
Commentaires de Gestion de l’hôtel
21 oct. 2020 par Guest service, Gestion de l’hôtel
Thank so much with your comment
par un voyageur
とても快適でした。
Publié le 15 févr. 2020 sur Hotelspar un voyageur
Publié le 10 nov. 2019 sur Expedia
Directly at the park entrance, it's the perfect location to start your trip to the national park with the stunning wildlife. Also the owner and staff were very caring and helpful to find park tours and many other beautiful trips in the area.
Commentaires de Gestion de l’hôtel
31 déc. 2019 par Mr. Kevin, Gestion de l’hôtel
thank you so much for everything .
see you at lodge by the next your vacation
par un voyageur de Dundee UK
Publié le 2 oct. 2019 sur Expedia
Situated just a minutes walk from Cat Tien park entrance.
par un voyageur de regensburg, de
Publié le 17 mars 2019 sur Expedia
das Zimmer war recht dunkel, dunkle Tapeten, dunkle Möbel, recht schattig.
