Note fondée sur 15 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,7 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 mars 2022 sur Hotels
par un voyageur
Séjour en famille
Publié le 23 sept. 2019 sur HotelsBeau séjour en famille
Coin calme dans un petit village
L'hotel est nouveau et doit encore aménager sa plage
Personnel très sympathique
Commentaires de Gestion de l’hôtel
27 sept. 2019 par Toto Murtiono, Gestion de l’hôtel
Dear Christian,
Thank you for taking the time to tell us about your experience at Swiss- belResort Tanjung Binga.
Thank you for choosing our Swiss belResort Tanjung binga for your comfortable stay and to make it enjoyable such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Swiss- belResort Tanjung Binga, and look forward to welcoming you back at our resort.
Sincerely,
Toto Murtiono
General Manager Swiss- belResort Tanjung Binga
par un voyageur
Publié le 19 août 2024 sur Hotels
The service by the staff was extraordinarily they all made such an effort to make my stay as happy and as content as the team could. All the staff seem so well trained in customer service, they were all professional very polite, kind and welcoming.
The manager Joe recommended what activities were available on the island, they organised for drivers from and back to the hotel. They helped me arrange all activities.
I would highly recommend this hotel as the staff are amazing. I had a room with ocean view which was so nice.
Commentaires de Gestion de l’hôtel
20 août 2024 par Swiss-Belresort Belitung, Gestion de l’hôtel
Dear Valued Guest,Thank you so much for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that our team made your stay enjoyable and that you felt well taken care of throughout your time with us. Our staff works hard to provide exceptional service, and it’s wonderful to know that their efforts made a positive impact on your stay.We're especially pleased that Joe and the rest of our team could assist you with your activities and travel arrangements, ensuring you made the most of your time on the island. It's great to hear that you enjoyed your ocean-view room as well—those views are indeed something special!We truly appreciate your recommendation and hope to have the pleasure of welcoming you back to our hotel in the future.Warm regards,Swiss-Belresort Belitung
par un voyageur
Publié le 13 juin 2024 sur Hotels
It seems that they are understaffed in the restaurant, but very quick service for the room service. The establishment looks like not in good maintenance, it's new establishment but looks older than it should be. When we were there, they are renovating the pool, so we cant use the pool.
Location is great because it's near to the harbour for the land hopping. All in all, it's okay.
Commentaires de Gestion de l’hôtel
18 juin 2024 par Swiss-Belresort Belitung, Gestion de l’hôtel
Dear Our Vakued Guest,Thank you for sharing your feedback about your recent stay with us. We appreciate your kind words about our room service and our convenient location near the harbor for land hopping.We apologize for any inconvenience you experienced during your stay due to the pool renovations and the impression of our establishment's maintenance. Please be assured that we are working diligently to enhance our facilities and services to provide a better experience for our guests. And of course, currently our swimming pool is not under repair and can be used.We value your feedback and hope to welcome you back in the future to experience our improvements.Warm regards,Swiss-Belresort Belitung
par un voyageur
Beautiful Belitung, friendly peoples
Publié le 2 juin 2023 sur HotelsThe hotel is ok, staff friendly, the only problem lots of little ants especially in the bathroom, even after being fixed it will come back again, also no hand towels at the end using more main towels the need to be replaced everyday. Otherwise I am happy with the service.
Commentaires de Gestion de l’hôtel
5 juin 2023 par Rahman, Gestion de l’hôtel
Dear Hotels.com UserThank you for your kind reviews! on behalf of Management Swiss Belresort Belitung allow me to deep apologize for the inconvinience during your stay and we are highlight the little ants in the bath room, we will fixed this problem soon, once again thank you for your review and advice.We are glad that you enjoyed your stay!We look forward to your coming back.Stay safe and healthy. Swiss-Belresort Belitung
par un voyageur
Publié le 6 mai 2022 sur Expedia
Everything is good except the water of the pool is not good
Commentaires de Gestion de l’hôtel
8 mai 2022 par Vanida Jacobus General Manager, Gestion de l’hôtel
Dear Valued Guest, Greetings from Swiss-Belresort Belitung!
Thank you for your feedback and rating, we are pleased to know that you are enjoying your stay and experience at our beautiful resort. We will take an action regarding the swimming pool water.
We do look forward to welcoming you back at our resort, in the meantime please stay safe and healthy!
Sincerely,
par un voyageur
Publié le 26 déc. 2020 sur Expedia
部屋が綺麗でとても良かった！
Commentaires de Gestion de l’hôtel
27 déc. 2020 par Vanida, Gestion de l’hôtel
Dear Valued Guest,
Greetings from Swiss-Belresort Belitung!
Thank you for your feedback and rating, we are pleased to know that you are enjoying your stay and experience at our beautiful resort.
We do look forward to welcoming you back at our resort, in the meantime please stay safe and healthy!
Sincerely,
Vanida Jacobus
General Manager
par un voyageur
Publié le 16 mars 2020 sur Hotels
Commentaires de Gestion de l’hôtel
26 mars 2022 par Vanida Jacobus - General Manager, Gestion de l’hôtel
Dear Ibu Ernita, Greetings from Swiss-Belresort Belitung! Thank you for your feedback and rating, we are pleased to know that you are enjoying your stay and experience at our beautiful resort. We do look forward to welcoming you back at our resort, in the meantime please stay safe and healthy! Sincerely
par un voyageur de Malaysia
Publié le 27 févr. 2020 sur Expedia
Upon check-in we realize that the booking we made changed without our acknowledgement and it made our stay unhappy.
understand it is not the hotel fault but this has made our stay unpleasant.
there are a few place hotel can improve in future.
1. we stay for a total of 4 nights. housekeeping clean up our room however they did not clean the floor, change the bedsheet and toiletries was not fill everyday.
2. we ordered room services. As per the menu, the food come with seafood but when it delivered to our room, it's only vegetable and seafood missing.
3. we ordered mix juice (Avacado + dragon fruits) but when they deliver to our room, it became pure Avacado juice and we paid for mix juice price.
Commentaires de Gestion de l’hôtel
27 févr. 2020 par Dafi, Gestion de l’hôtel
Dear Valued Guest Thank you for taking the time to tell us about your experience at Swiss- Belresort Tanjung Binga. Thank you for choosing our Swiss Belresort Tanjung binga for your comfortable stay and make it enjoyable such as yours, We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Swiss- Belresort Tanjung Binga, and look forward to welcoming you back at our resort. Sincerely, Vanida Jacobus General Manager Swiss- Belresort Tanjung Binga
par un voyageur
Publié le 5 févr. 2020 sur Expedia
Room was clean and comfortable,however, it got mosquitoes which disturbed my sleep.
Love the infinity pool but water not that clean as guests did not wear the proper swimming attire.
Food was not that great. I had uncooked meat on my bbq dinner and my half boil egg was not cook too.
Commentaires de Gestion de l’hôtel
5 févr. 2020 par Vanida, Gestion de l’hôtel
Dear Valued Guest, Thank you for taking the time to tell us about your experience at Swiss- Belresort Tanjung Binga. Thank you for choosing our Swiss Belresort Tanjung binga for your comfortable stay . We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Swiss- Belresort Tanjung Binga, and look forward to welcoming you back at our resort. Sincerely, Vanida Jacobus General Manager Swiss- Belresort Tanjung Binga
