Note fondée sur 42 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 avr. 2024 sur Hotels
On line booking with Queen bed. End up twin beds. Bfast was bad
Commentaires de Gestion de l’hôtel
30 avr. 2024 par Khofifah, Gestion de l’hôtel
Dear Mrs./Ms. Seah,We sincerely apologize for your unsatisfactory experience with your online booking. We deeply regret the inconvenience caused by the discrepancy between your request for a Queen bed and the provision of twin beds, as well as the subpar quality of breakfast.Your feedback is greatly valued, and we will promptly take action to address these issues. We will ensure to refine our online reservation process for greater accuracy and improve the standard of our breakfast offerings.We would like to extend an invitation for you to give us another opportunity to provide a better experience in the future. If you have any further questions or would like to provide additional feedback, please feel free to contact us. Thank you for your understanding.Sincerely Yours,Aston Tanjungpinang
par un voyageur
Publié le 24 déc. 2023 sur Expedia
par un voyageur
Publié le 29 sept. 2023 sur Expedia
Very old hotel
Commentaires de Gestion de l’hôtel
3 oct. 2023 par Wisze, Gestion de l’hôtel
Dear Sebastiano,Thank you for taking the time to share your feedback with us. We appreciate your honesty regarding your experience at our hotel.We understand your concern about the age of the hotel, and we sincerely apologize for any inconvenience this may have caused during your stay. Please know that we are constantly working to enhance our facilities and services to provide a more comfortable and enjoyable experience for our guests.If you have any specific suggestions or areas you think we could improve upon, we would love to hear more about your thoughts. Guest feedback is invaluable to us, as it helps us identify areas for growth and make necessary improvements.We hope you consider giving us another chance in the future. Our team is committed to delivering exceptional hospitality, and we would be delighted to have the opportunity to welcome you back and demonstrate the positive changes we have made.Thank you again for your feedback, and we wish you safe travels ahead.Warm regards,ASTON Tanjungpinang
par un voyageur
Inconvenience Short Stay
Publié le 14 août 2023 sur HotelsThe hotel allowed the guests to smoke anywhere in the premises. Booked the Deluxe room but the nothing special compared to superior one.
Commentaires de Gestion de l’hôtel
18 août 2023 par Wisze, Gestion de l’hôtel
Dear Anonymous,Thank you for your comment. We take customer satisfaction seriously and we are glad to hear from you.First, I would like to apologize for the inconvenience you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.And it appears we fell short in this regard.Please be assured that we take this matter very seriously and will immediately take steps to rectify the situation. We will now focusing on the issue you have mentioned regarding the smoking area in the suitable premises.If there is anything else we can do to make your stay more enjoyable, please do not hesitate to let us know. We appreciate your understanding and hope that you will give us the opportunity to make this right.Best Regards,ASTON Tanjungpinang
par un voyageur
Publié le 14 août 2023 sur Expedia
The only good thing for this place is they have a kids friendly park that’s just beside the hotel and your room stay provides up to 4 pax free entry. Other then that, nothing shout about at this location.
Room is pretty decent in size, bath room have quite a bit of room for improvement.
Commentaires de Gestion de l’hôtel
18 août 2023 par Wisze, Gestion de l’hôtel
Dear Mr.Eddie Thank you for your comment. We take customer satisfaction seriously and we are glad to hear from you.First, I would like to apologize for the inconvenience you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve the bathroom issue and it appears we fell short in this regard.Please be assured that we take this matter very seriously and will immediately take steps to rectify the situation. We will now focusing on the issue you have mentioned regarding room improvement.If there is anything else we can do to make your stay more enjoyable, please do not hesitate to let us know. We appreciate your understanding and hope that you will give us the opportunity to make this right.Best Regards,ASTON Tanjungpinang
par un voyageur
Publié le 16 juin 2023 sur Hotels
par un voyageur
Great stay.
Publié le 5 juin 2023 sur HotelsGreat stay. Very friendly staff.
Commentaires de Gestion de l’hôtel
9 juin 2023 par Wisze, Gestion de l’hôtel
Dear Peter,Thank you for staying with us and sharing your recent stay experience at ASTON Tanjungpinang Hotel & Conference Center! Thank you very much for taking the time to share your experience through Google. Hope you will come back and visit us soon.Best Regards,ASTON Tanjungpinang
par un voyageur
Publié le 27 janv. 2020 sur Expedia
The property wasn't in the best location, but the amenities were good.
par un voyageur
Weekend stay
Publié le 26 août 2019 sur HotelsIt was a great stay but the porridge could be a little bit watery as it is too thick
par un voyageur
Publié le 14 mars 2019 sur Hotels
Commentaires de Gestion de l’hôtel
15 mars 2019 par Riawaty, Gestion de l’hôtel
Thank you for your feedback
