Note fondée sur 7 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
2,9 Service et personnel
3,3 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par marie de Nantes
Publié le 21 sept. 2015 sur Hotels
hôtel loin d'un 4 étoiles, 3 maxi.
ouvert probablement dans la précipitation en juillet. Peu insonorisé. Pas de wifi dans les chambres, juste à la réception et le matin seulement ! Pas d'ascenseur pour monter les bagages.
Par contre, nous avons eu une chambre avec grand Balcon et vue sur la mer.
très proche de la plage ce qui représente un net atout
par un voyageur
Très bien
Publié le 17 sept. 2015 sur HotelsHôtel très bien situé au bord d une plage.. Ruelle assez calme. Proche de petit Resto tout du long de la plage. Petit déjeuner sur terrasse, a l ombre, un doux réveil.
par un voyageur de London
Taken money twice and no help from hotel
Publié le 25 nov. 2015 sur Expedia
Pour : The room was clean and breakfast was great
Contre : Their customer service needs improving
Emplacement : The beach is across the road to the hotel and an easy bus stop away can go into Taormina
I spent couple of days at this hotel and at the time was happy with the hotel and location was ideal for what we wanted to use it for. I booked through Expedia and on check out I said the hotel should be pad for already, the receptionist said no the money held s only for security and I need to pay. When I went to pay the receptionist tried to charge me 20 euros more then agreed but I didn't notice and put my chip and pin in and paid. He then apologised and gave me back 20 Euros in cash. However when I got back home from my travels I noticed hotel charged me twice, once on my chip and pin and once automatic.
I rang the hotel 3 times and eventually agreed I am owed money, they asked for account to refund and no refund was given. I spent many days emailing with no response after agreeing to pay me back and then decided to go through my credit card dispute department. The dispute department is now delayed as the hotel is not responded to them. I am extremely frustrated that the hotel has such poor customer service and does not give me the money I am owed.
I would never use this place again and would not recommend unless you want to be ripped off. However hotel itself was nice, room was clean and at the time was happy with my stay. Breakfast was also good.
par Maurizio
Publié le 3 oct. 2015 sur Hotels
Recommandé
pour Tout le mondepar un voyageur
Fint hotel helt tett på stranden
Publié le 12 sept. 2015 sur Expedia3 netters opphold i nydeligt hotel ( til redusert pris) med fin frokost. Alt nytt og velfungerende. Deilig altan. Parkering på hotellet. Rett ned til nydelig strand. Taormina nås enkelt med buss.
par un voyageur
Room not available...
Publié le 7 sept. 2015 sur HotelsWe booked a Sea-view room, but it wasn't available. We tried to find a solution but there was nothing they could do for us... So we found a different hotel...
Hotel looked nice. New and clean rooms.
par un voyageur
Publié le 31 août 2015 sur Expedia
Ho prenotato una junior suite in 4 stelle e mi ritrovo in una stanza anonima.
Io delle 4 stelle ne ho viste scarse 3.
Deludente e in ristrutturazione senza ascensore.
Commentaires de Gestion de l’hôtel
4 sept. 2015 par ChrisMareHotel, Gestion de l’hôtel
Egr. Sig. Vincenzo,
siamo dispiaciuti per la Sua esperienza deludente, vogliamo però chiarire alcuni punti.
L'hotel non dispone di alcuna Junior Suite, non risulta da nessuna parte che l'hotel abbia delle Junior Suite, Lei ha prenotato una tripla vista/fronte mare, ed è la camera che Le è stata assegnata, la situata al 1° piano camera è spaziosa ed ha una vista sulla splendida baia di Taormina. L'hotel non dispone inoltre dell'ascensore, e nelle informazioni fornite al Partner Expedia non risulta che l'hotel disponga dell'ascensore.
Cogliamo l'occasione per inviarLe i nostri più cordiali saluti.
Direzione ChrisMare Hotel
