Note fondée sur 885 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 août 2024 sur Hotels
par un voyageur
Publié le 16 août 2024 sur Expedia
Our room did not have a shower curtain. Also the ice machine was not working.
par un voyageur
Don’t expect much.
Publié le 12 août 2024 sur HotelsNot the best place to stay. The carpets were not clean, I went to all of the ice machines and they were all broken. Walked to all of them. The laundry area was also out of service. Sent a message through the Hilton app and was never answered.
par un voyageur
Stay could have been better
Publié le 11 août 2024 sur HotelsTv remote not working
Very limited channels to watch mostly infomercials
Telephone not working
par un voyageur
Publié le 8 août 2024 sur Expedia
Our stay was very comfortable. I slept late. Something I haven't done in a long time.
Staff was very helpful and friendly.
par un voyageur
Publié le 5 août 2024 sur Expedia
Our only issues were the heat light in the bathroom wasn't working.
The restaurant menu has changed from the website.
We chose to eat dinner elsewhere
par un voyageur
Publié le 5 août 2024 sur Expedia
A beautiful hotel -- the lobby offers tasteful southwestern style including a waterfall. The room was very large and comfortable with a huge-screen TV, and a large window with two different window shades. One lighter, and one heavier to block all outdoor light.
The bathroom was attractive and roomy. Easy access to all rooms; you're either on the ground floor or one floor up. I heard no sounds from the other rooms.
The staff were friendly, polite, and helpful. And the heated indoor pool is huge, very clean and up-to-date. I had a great time swimming there.
This is wonderful place to stay if you're exploring Taos, especially if you prefer to be near the art galleries, and not too far from the Pueblo.
The only thing that surprised me was the food in their restaurant. The wait staff were friendly and attentive, but the breakfast was not at all worth the money.
The potatoes were black and brittle from being re-heated over too many mornings. The eggs were undercooked, the bacon clearly "cooked" in the microwave, which ruins it. The English muffin was a generic wheat brand with no flavor, barely toasted.
I would never return to that restaurant, even though I do plan to stay at the hotel again. Next time I'll go to one of the many breakfast cafes in town that Trip Advisor recommends.
Otherwise, a really wonderful stay!
par un voyageur
Should have trusted the reviews :(
Publié le 4 août 2024 sur HotelsI should have trusted the reviews. Surprised this is a Hilton. Rooms are very worn. I killed probably 5 bugs every day in the room. The room also had a very strange unpleasant smell. Only one person working the front desk every time we went in. Waited 30 minutes to check in after a 10 hour drive with 3 kids. Ice machine didn’t work and sign that said to go to the bar but no one there.
par un voyageur
Publié le 4 août 2024 sur Expedia
We stayed for 6 nights and never had housekeeping. I asked for housekeeping 3 times and they never came. I had to go to the front desk for towels and toilet paper. The appearance of the hotel looked nice but then the room was old and run down. They need to change the carpet and update the rooms. The paint was scuffed and appeared dingy. The room smelled musty. The AC was not sufficient. The bar was ok and we never ate at the restaurant.
par un voyageur
Please clean the rooms.
Publié le 1 août 2024 sur HotelsThe pillows were lumpy and needed to be replaced. The room had not been cleaned well (the carpet was not vacuumed, and there was debris on the back of the bathroom door). I hate to nitpick, but there are certain things that should never be overlooked, especially shared rooms. The pool area did not have any towels, which was surprising. The staff was mostly friendly and accommodating (we were able to check in two hours early), and the location was great, but the cleanliness was far from what is to be expected from any hotel, let alone a Hilton.
