Note fondée sur 4 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
2,3 Service et personnel
2,0 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 déc. 2021 sur Expedia
Clean. New rooms with good maintenance. But towels provided only after asking. Hot water system is solar and erratic, especially early in the morning. DINING Is very limited. Appears to be severely Understaffed.
Charges are high for such location. But services are not matched. But reception staff is friendly, but helpless to do more.
Commentaires de Gestion de l’hôtel
30 déc. 2021 par T.G.Krishnan, Gestion de l’hôtel
Dear Thanyshree,
Warm greetings!
We are glad you found our rooms are clean and good maintenance, as well you appreciated our front desk staff and you are dissatisfied about dining as well other areas, we sincerely take apologies for that , necessary steps will be taken , ensure that your next visit to
Saaral Resorts will be pleasant
T.Gopalakrishnan
General Manager.
par un voyageur
Unpleasant Stay - Not worth the money paid
Publié le 28 déc. 2021 sur HotelsVery bad maintenance. Bathroom was stinking nastily. Balcony was broken and wasn’t fixed till the end of stay. As soon as we checked in we made service request and nothing was done, we requested to switch us to a different room and they denied saying they were overbooked. We were forced to stay there since it was booked everywhere and they denied refund.
While checkout, they added someone else restaurant bill for Rs.817 to my account and demanded me to settle. I asked them to provide them any proof of bill or something that it was us who had dinner since we didn’t eat at their restaurant at all. After a long wait they found a bill that had Rs.817 amount with different room no written on the bill.
The entire stay was unpleasant and I will not recommend this hotel to anyone.
Commentaires de Gestion de l’hôtel
30 déc. 2021 par T.G.Krishnan, Gestion de l’hôtel
Dear Madam,
Thank you for your recent stay with Saaral Resorts We know that you have many options when choosing where to stay at Courtallam, The Fact that you choose Saaral Resorts is an honor to us.
We deeply regret to note of your dissatisfaction about your stay in our hotel We would like to inform you that to improve the quality of housekeeping service necessary steps taken to ensure that your next visit to our hotel would be more comfortable. Moreover bill amount or Rs 817.00 wrongly posted in Room no. of 512 instead of room no. 517. I take sincere apologies for the act of laxity from our staff member ( Rs 817.00 refunded to you the same movement )
We look forward to having you with us again to meeting with you during your next visit to Saaral Resorts.
T.Gopalakrishnan
General Manager
par un voyageur
Publié le 8 oct. 2019 sur Hotels
par un voyageur
Publié le 26 août 2019 sur Expedia
Commentaires de Gestion de l’hôtel
29 août 2019 par RM Saaral, Gestion de l’hôtel
Dear Guest,
Greetings from Saaral Resorts, Courtallam!
We would like to take this opportunity to thank you for taking the time to write a review on Expedia further to your experience at Saaral Resorts & Spa, Courtallam.
We are glad to know our hotel and services were able to leave lasting memories in your mind and also you had a memorable time here. Our resort is an ideal escape for relaxation from the busy life.
Once again we thank you for sharing your valuable feedback and look forward to personally welcome you back as and when you plan your next visit to our hotel.
Warm regards,
Abdul Qader S M
Resort Manager
SAARAL RESORTS & HOTELS PVT LTD
42 / 42A, Shengottah Road
Courtrallam, Tirunelveli District
Tamilnadu, India
Tel: +91 (0) 4633 283601 / 283602 / 280603 / 283604
H/P: +91 9941019073
