Note fondée sur 2 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
5,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Beautiful place but needs some fixes
Publié le 23 juill. 2024 sur HomeAwayThe place is absolutely divine, love the location, serenity and local floral and fauna, but the unit had some really issues. Before I get into those, I asked for early check in weeks in advance because our flight was arriving at 8:30 in the morning. Caught a bus here and when we arrived, they said no early check in, no place to hang out for a few hours, and to come back at 4:00. No matter what we tried, they said absolutely not, come back at 4:00, so we went to a nearby town, brought all of our luggage to the restaurant and hung out there until 3:30, then had to call an Uber, which cost us additional money after already paying for a chartered bus. The unit was beautiful, but had some real issues. First off, the front door lock was being held together by black tape and wasn’t secure, we caught 9 large wasps in one of the bedrooms, the blender didn’t work, which sucked, especially since I had already loaded it with fruit. The TV remote didn’t work and when we requested a new one, there was no response. The manager was somewhat responsive but took a long time to respond on WhatsApp until the last day.
I would definitely stay here again, but would highly recommend that these matters be resolved.
Commentaires de Gestion de l’hôtel
9 nov. 2024 par VrboOwner, Gestion de l’hôtel
Suzette, thank you for taking the time to share your experience. We're delighted you thought our home was beautiful and its location served you well! That said, we're sorry that early check-in was not available and regret any inconvenience. Additionally, our local manager assured us that maintenance has been dispatched to address the lock, blender, TV remote and will check for any flying insects. We hope you will allow us the chance to provide you with a truly exceptional vacation experience in the future.
par un voyageur de Whitby, Canada
A special place in the Costa Rican jungle
Publié le 9 mars 2022 sur HomeAwayWe loved the property. It was quiet and relaxing. The amenities, especially the infinity pool, were better than we could have asked for. The check in and check out instructions were clearly communicated and the property manager responded to any inquiries we had. Being close to Carara national park as well as Jaco made the location ideal. We especially enjoyed all of the wildlife we were able to see from our terrace and from walking around the property. We plan on returning.