Avis Koruna

Thank you for your feedback.Due to this, we improve our level of service and make adjustments to improve living conditions in our hotel.Taking into account your comments, we agree that, in fact, the bedroom in the "Suite" category room is not enough for many things.We take into account the fact that it is possible that the panoramic door and window frames were not tight enough and because of that, the temperature in the room was not quite comfortable. As a rule, we promptly respond to such comments and eliminate the cause (breakdown) that occurs. If it is impossible to eliminate this breakdown, we replace the number of a similar category or a higher category.In the suite, there is a guest room, which has a minimum set of dishes for tea and coffee, as well as a mini bar... Unfortunately, the kitchen in this room category is not provided and there are no appropriate dishes. However, it is possible to order food and drinks from our eco restaurant.Regarding the additional attributes of the room equipment, - we take into account your constructive comments regarding additional trash cans, additional shelves for clothes and implement it in the near future.Regarding the response service, unfortunately the administrator has not received these comments to be able to respond to them. We listen to our guests and do everything to satisfy their needs (comments, corrections). In the event that we receive these comments after the guest's vacation has ended, or in the event that the guest's vacation is interrupted, we will not be able to address these deficiencies to meet needs. It is a pity that due to the lack of communication (bad mobile connection, for objective reasons) we did not receive a phone call from you and could not respond to your comments in time.Regarding your reservation, which was for the period 20.02.2023 - 23.02.2023 (3 nights), the payment was made in accordance with the specified period of stay and the terms of cooperation of the Expedia group.However, due to the interruption of the order, you could not use this service and live the entire period, according to the terms of the reservation... Taking into account your constructive comments, we leave unused funds in your account, which you can use in 2023.We, for our part, will consider your comments and make the service better or choose a more convenient room category that will meet your needs.Thank you we will be glad to see you at the Koruna HotelBest regards, Hotel Reservations Department