Ratings based on 246 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.4 Service & staff
3.9 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 21, 2024 on Hotels
Comment from Hotel Management
Aug. 22, 2024 by Ashton, Hotel Management
Hi Paul,We are sorry we didn't meet your expectations on this occasion.Please could you let us know how we can improve.Best wishesMeghan
by A traveller
Posted Aug. 18, 2024 on Expedia
Good value option in taunton. Comfortable and clean.
Comment from Hotel Management
Aug. 20, 2024 by Ashton, Hotel Management
Hi Eleanor,Thank you so much for your review.We hope to welcome you back in the future.Best wishesMeghan
by A traveller
Posted Aug. 8, 2024 on Expedia
Comment from Hotel Management
Aug. 20, 2024 by Ashton, Hotel Management
Hi James,Thank you for scoring our Town House.Best wishesMeghan
by A traveller
Great location but hot
Posted Aug. 5, 2024 on HotelsA fantastic location , the staff were very friendly and helpful the young black lad . Our only complaint was the premium room on the top floor was so so hot and the portable fan was basically of no use .
Comment from Hotel Management
Aug. 20, 2024 by Ashton, Hotel Management
Hi,Thank you so much for leaving us a review.Best wishesMeghan
by A traveller
Posted Aug. 3, 2024 on Hotels
Comment from Hotel Management
Aug. 4, 2024 by Ashton, Hotel Management
Hi Andy,Thank you so much for giving us a top score.We hope to welcome you back in the future.Best wishesMeghan
by A traveller
No frills
Posted Jul. 31, 2024 on HotelsThe location is good. I was also very impressed at how cool my room was despite it being a heatwave. Bed was comfortable and shower was nice and hot. However there were some disappointing features. The decorative cushion on the bed had stains on it. So did the fabric chair and the rest of the furniture is old and worn. I was on the ground floor and there was lots of noise from other guests / doors slamming in the corridor as well a courtyard outside where the noise from other rooms echoed despite my window being fully closed. The room smelt weird too. It’s a basic no frills stay if you need to be close to the train station but I won’t be rushing back.
Comment from Hotel Management
Aug. 1, 2024 by Ashton, Hotel Management
Hi, Thank you so much for taking the time to leave us a review. We really appreciate feed back from our guests so that we can improve.We are so pleased you found our location to be so useful.Best wishesMeghan
by A traveller
Posted Jul. 29, 2024 on Expedia
Comment from Hotel Management
Aug. 1, 2024 by Ashton, Hotel Management
Thank you for taking the time to score our Town House.Best wishesMeghan
by A traveller
Posted Jul. 29, 2024 on Expedia
Clean and good value. Staff welcoming. Thank you!
Comment from Hotel Management
Jul. 29, 2024 by Ashton, Hotel Management
Hi Nigel,Thank you so much for taking the time to leave us a review.We are so pleased you enjoyed your stay with us and hope to welcome you back in the future.Best wishesMeghan
by A traveller
Dissatisfied and disappointed
Posted Jul. 28, 2024 on HotelsVery tired and not really clean room, on line check in did not work. After long day at work filling in forms that I had done on line at reception was not good. Bed was small and not comfortable. Fridge had been leaking left wet patch by toilet door, see pictures. Shower door broken and not cleaned and windows not working either at £72 not good value. Can't add photos link not working????
Comment from Hotel Management
Jul. 29, 2024 by Ashton, Hotel Management
Hi Peter,Thank you for taking the time to leave us a review.Unfortunately the filling out of one form when you check in is mandatory .Had you let the team know you were unhappy with your room, we would have rectified this for you straight away. We will of course look into every issue you have raised and strive to improve.Best wishesMeghan
by A traveller
Posted Jul. 28, 2024 on Expedia
Perfect for a one night stay in Taunton. 5 minute walk from the train station & close to the town. Lovely comfortable bed & immaculately clean room.
Comment from Hotel Management
Jul. 28, 2024 by Ashton, Hotel Management
Hi Anne,Thank you so much for your lovely review.We are so pleased you enjoyed your stay with us and hope to welcome you back soon.Best wishesMeghan
