Note fondée sur 162 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Lyon
Publié le 25 févr. 2020 sur Expedia
Mothel bien situé pas trop loin du centre avec de grandes chambres confortables. Le personnel à l’accueil est serviable et agréable.
Commentaires de Gestion de l’hôtel
26 févr. 2020 par ron, Gestion de l’hôtel
Thank you for letting us know you were comfortable for your stay, and that the team helped you to make the most of your Taupo visit.
Rgds, Ron
par un voyageur
Publié le 2 sept. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Ron, Gestion de l’hôtel
Thank you for your 4 Star treview - we hope we may be seeing you again.Regards,The Team@PRINCE
par un voyageur
Publié le 2 août 2020 sur Wotif
The toilet smelled of uri e in our room. The bathrooms are old and I think the urine smell could be in the tiles.
Commentaires de Gestion de l’hôtel
3 août 2020 par Ron, Gestion de l’hôtel
Hello Anonymous (Initials IM?)
As we believe you stayed for 2 nights, we cannot understand why you did not mention there was an issue with your bathroom? What you describe sounds unhealthy and we would have responded both immediately and positively. It was certainly not coming from the floor tiles as we use a cleaning system certified for use in Health facilities.
Clearly, something was wrong for your stay and we can only apologise for however we may have contributed to that. However, if you do not mention problems to the Owners or Duty Managers then no-one is to help you. Worse, where there is a problem that needs our attention we are also unable to help the next guest going into that unit.
We hope the above helps with you8r future accommodation bookings.
Rgds, Ron (The frustrated owner)
par un voyageur de Auckland
Publié le 2 juin 2020 sur Wotif
Staff, amenities, Internet, service, powerfull heat pump, everything was clean...
Commentaires de Gestion de l’hôtel
2 juin 2020 par Ron, Gestion de l’hôtel
Thank you, we really appreciate your 5 Star review and your supportive comments. Great feedback for the team.
Hopefully we will be seeing you again soon.
Rgds, Ron
par un voyageur de Auckland
Publié le 1 juin 2020 sur Expedia
Spacious rooms, warm, good sized bathroom, great staff. Walking distance to the town.
Commentaires de Gestion de l’hôtel
1 juin 2020 par Ron, Gestion de l’hôtel
Hi there
Thank you - we really appreciate the positive feedback. The team love to know we are getting things right for our guests.
Hopefully you will be coming this way again soon :-).
Rgds, Ron
par un voyageur
Publié le 20 mars 2020 sur Expedia
Clean, comfortable, well organized & clear, helpful property info & expectations. Loved having an efficient room heater & a/c. Called to alert I would arrive just 5 min. past the 8p check-in & Ron was very pleasant & accommodating. Will definitely check out other Asure properties.
Commentaires de Gestion de l’hôtel
20 mars 2020 par ron, Gestion de l’hôtel
Thank you kindly for letting us know that all was well for your late arrival, and the team were helpful to you. Yes, please do try other ASURE properties as most of the property owners are the shareholders and we all have an interest in making sure we do all we can for our guests. Enjoy the rest of your trip and take home many happy memories.
Kind regards, Ron
par un voyageur de Otorohanga
Publié le 4 mars 2020 sur Wotif
Parking was good it was clean and tidy, rooms clean and it was very handy to town center,Everything we wanted to see and do was within walking distance. The staff were very friendly and help full and the owner took an interest in you as a person and always checked to see if everything was ok.. thanks for a lovely stay I would recomend anyone to stay there
par un voyageur
Publié le 19 févr. 2020 sur Expedia
Commentaires de Gestion de l’hôtel
20 févr. 2020 par ron, Gestion de l’hôtel
Thank you for your 4 Star review.
par un voyageur de Auckland
Publié le 16 févr. 2020 sur Expedia
little more fridge space would be amazing. Otherwise very good set up and amenities in room. spacious with two double beds and large bathroom.
provided secure room to keep bikes which was very helpful. given the number of cyclists/triathletes to the area it's probably worth asking on check-in if people have bikes, as like others we didn't read the full guide in the room.
Commentaires de Gestion de l’hôtel
20 févr. 2020 par ron, Gestion de l’hôtel
Hi anonymous
Good to know our 1 Bed Spa with two Queens was comfortable for the two of you. Yes, our kitchenettes are on the small side as the property was built with its own on-site Restaurant :-), and they are not intended to cater for main meals.
We only advertise accommodation for people, and believe it to be only fair and reasonable that those intending to bring bikes, trailers, animals - or anything other than people - would ask if that was OK before making a booking.
Rgds, Ron
par un voyageur
Publié le 16 févr. 2020 sur Hotels
Commentaires de Gestion de l’hôtel
16 févr. 2020 par ron, Gestion de l’hôtel
Thank you Perry
We appreciate your letting us know that all was as you were wanting it to be for your stay with us.
Kind regards, Ron and the Team@PRINCE
