Note fondée sur 91 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 avr. 2016 sur Hotels
par un voyageur
Publié le 13 avr. 2015 sur Hotels
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Tired room, shabby in places, tiny balcony that looked over a field was too small to sit 2 people on comfortably, poor vegetarian choice (one only) on the menu, very poor value for money. Breakfast was basic.
Staff were attentive and helpful but the standard and maintenance of the room we had and the pricing structure was not in any way up to a high end experience.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Jeremy, Gestion de l’hôtel
Hello Mr. NI do not normally respond to a review in this way. However on this occasion I really must rebut some of your comments.I have just checked the room that you stayed in. I noticed two down lights which need to be replaced, Yes, I will take that on the chin. So too the 'blown' window in teh French Doors. This is not unknown to me and is schedule for the shut down after Christmas. But it is not a shabby room, it does need a soft furnishings uplift (headboard, ottoman, cushions, throw, blinds etc.) and this too is scheduled after the summer season.As to the menus. I must disagree with you: Our menus are very good. We use high quality local and fresh produce and our breakfasts are very good too, and certainly not basic. One needs merely to read the breakfast menu to see this. You booked 2 nights B&B and you did not tell us that you were Vegetarian. You booked your meal(s) in the day and still did not advise us. Had you advised us or asked at the time we could have offered alternative vegetarian options from out tasting menu of from the Evening lounge menu. Or we could have made something especially for you; as we often do.As for the balcony: it is what it is, just slightly bigger than a 'juliet' balcony and you would not assume you could sit on one of those!All the best.
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Jeremy, Gestion de l’hôtel
Thanks
par un voyageur
Publié le 31 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Jeremy, Gestion de l’hôtel
Thanks.
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par Jeremy, Gestion de l’hôtel
Thanks
par un voyageur
Publié le 13 juill. 2024 sur Expedia
Evening meal quite expensive. Only limited beers
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Jeremy, Gestion de l’hôtel
Thank you very much for your review, feedback appreciated.It's true that we have only Peroni on draught but we do sell lots of bottled beers and non alcoholic too as well as ciders too.As regards the evening Table d'Hôte menu. It is comparably excellent value which includes canapés, bread, still or sparking bottled waters, starter, main, dessert and coffee and petit fours. Each meal is made to order on demand with truly the finest quality locally sourced produce and is designed to delight one's palate as well as one's eyes.
par un voyageur
Publié le 30 juin 2024 sur Expedia
Liked the hotel set in quiet country location, room was spacious and clean with all amenities you would expect. Bed was very comfortable, and excellent power shower although we were informed on check in that the bathroom window was broken and couldn’t be opened.
Both dinner and breakfast were fine on the quality but lacking in quantity; very small portions. Other customers were also commenting on this issue at dinner. Whilst the service overall was ok the service at breakfast was very slow and extra toast ordered was forgotten with the waitress offering a lacklustre apology and we weren’t asked how our stay was at checkout which is something I would expect to be asked after a stay at this type of hotel.
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Sh, Gestion de l’hôtel
We are glad that you enjoyed the hotels location and your room. Thank you for your feedback on portion size and staff training, we are sorry that on this occasion we fell below our usual high standards and I shall discuss with the team to ensure we improve our offering.
par un voyageur
Publié le 30 juin 2024 sur Expedia
Met the owner who was clearly passionate about offering exceptional service! His vision is borne out by the results.
Commentaires de Gestion de l’hôtel
1 juill. 2024 par JV, Gestion de l’hôtel
It's great to hear that our all of our work to deliver great service has been noticed. I will pass your kind words onto the team.We hope to welcome you back soon.
par un voyageur
Publié le 17 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 juin 2024 par Sh, Gestion de l’hôtel
Thank you for this great review
