Ratings based on 312 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 23, 2024 on Expedia
The resort facility and staff are wonderful. The pool is amazing. The staff is kind and helpful. The beach is amazing. The buffet is weak and over valued. Needs improving. The Snack Bar was constantly out of food during peak hours. Yet the entertainment through out the day and the evening theater show was another amazing bonus to this property.
Comment from Hotel Management
Sep. 24, 2024 by Concierge Oceana , Hotel Management
Dear BrianThank you for sharing your feedback! I’m glad to hear that you enjoyed the facilities, the kindness of the staff, and the entertainment. I’m sorry that the buffet and Snack Bar did not meet your expectations; your observations are valuable and will be taken into account for improvements. We hope you consider returning for an even better experience in the future
by A traveller
Posted Aug. 24, 2024 on Expedia
Everything was good except the chicken in take to long
Comment from Hotel Management
Aug. 25, 2024 by Concierge Oceana , Hotel Management
Thank you for taking the time to share your experience at Oceana Resort. We are pleased to hear that, overall, your stay was satisfactory.We apologize that the service related to the food did not meet your expectations in terms of wait time. We appreciate your feedback, as it helps us identify areas where we can improve. We will review our processes to ensure that our service times are more efficient in the future.Best regards,
by A traveller
Posted Aug. 19, 2024 on Expedia
i think tgere should be more food options
Comment from Hotel Management
Aug. 19, 2024 by Concierge Oceana , Hotel Management
Thank you for sharing your feedback about the dining options at Oceana Resort. We appreciate your comments as they help us improve our services.We are continuously evaluating and adjusting our culinary offerings to ensure they meet our guests' expectations. Your suggestion for more food options will be carefully considered for future updates to our menu.We value your input and look forward to providing you with a more varied dining experience on your next visit.
by A traveller from Guatemala
Posted Aug. 17, 2024 on Expedia
Nice location close yo the sea..very clean room and bathroom...friendly staff
The only thing I did not like was the check in..very slowly in a crowded hot space..long lines..that has to be better
Comment from Hotel Management
Aug. 17, 2024 by Concierge Oceana , Hotel Management
Thank you for sharing your experience at Oceana Resort! I'm glad to hear that you enjoyed the location, cleanliness, and the friendly service from our staff. We apologize that the check-in process was not as efficient as you expected. We take your feedback very seriously and will share it with the team to improve in the future. We hope to have the opportunity to welcome you back and provide you with an even better experience. Thank you for your understanding and valuable suggestions!
by A traveller
Posted Aug. 6, 2024 on Expedia
Comment from Hotel Management
Aug. 7, 2024 by Concierge, Hotel Management
Estimado Sr. Juan JoséBuenos días, reciba un cordial saludo de Hotel Ocena Resort + Conventions. Gracias por tomarse el tiempo de calificarnos, su valoración es esencial para mejorar nuestro servicio.Quedamos a sus apreciables ordenesSaludos cordiales.
by A traveller
Posted Jul. 28, 2024 on Hotels
Comment from Hotel Management
Jul. 28, 2024 by Concierge, Hotel Management
Estimado Sr. JulioBuenos días, reciba un cordial saludo de Hotel Ocena Resort + Conventions. Gracias por tomarse el tiempo de calificarnos, su valoración es esencial para mejorar nuestro servicio.Quedamos a sus apreciables ordenesSaludos cordiales.
by A traveller
Posted Jul. 11, 2024 on Expedia
Comment from Hotel Management
Aug. 1, 2024 by Concierge, Hotel Management
Estimada Srita. AlannaBuenos días, reciba un cordial saludo de Hotel Ocena Resort + Conventions. Gracias por tomarse el tiempo de calificarnos, su valoración es esencial para mejorar nuestro servicio.Quedamos a sus apreciables ordenesSaludos cordiales.
by A traveller
Posted Jul. 10, 2024 on Expedia
Comment from Hotel Management
Jul. 31, 2024 by Concierge, Hotel Management
Estimada Srita. IngridBuenos días, reciba un cordial saludo de Hotel Ocena Resort + Conventions. Gracias por tomarse el tiempo de calificarnos, su valoración es esencial para mejorar nuestro servicio.Quedamos a sus apreciables ordenesSaludos cordiales.
by A traveller
Posted Jul. 7, 2024 on Expedia
Comment from Hotel Management
Jul. 9, 2024 by Concierge, Hotel Management
Estimada Srita. Marina Buenos días, reciba un cordial saludo de Oceana Resort + Conventions, esperando se encuentre bien. Agradecemos que se haya tomado el tiempo para contarnos su experiencia, lamentamos que en esta ocasión no cumpliéramos sus expectativas, hemos tomado nota de los puntos a mejorar en cada departamento, para ofrecer un buen y mejor servicio a cada uno de nuestros huéspedes. Quedamos siempre a sus órdenes, es un gusto servirle. Saludos Cordiales.
by A traveller
Posted Jul. 6, 2024 on Hotels
Comment from Hotel Management
Jul. 7, 2024 by Concierge, Hotel Management
Estimada Srita. RocioBuenas tardes, reciba un cordial saludo de Hotel Ocena Resort + Conventions. Gracias por tomarse el tiempo de calificarnos, su valoración es esencial para mejorar nuestro servicio.Quedamos a sus apreciables ordenesSaludos cordiales.
