Note fondée sur 157 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,6 Service et personnel
3,2 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Sheets and towels were stained. There was mold in the bathroom and the baseboards throughout were dirty.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Steven,Thank you for taking the time to share your feedback. We genuinely appreciate your observations, as they help us maintain our commitment to cleanliness and guest satisfaction. We have a robust cleaning protocol in place, and your comments about the sheets, towels, and bathroom will be addressed with our housekeeping team to ensure our standards are upheld. We value your input and hope to welcome you back in the future for a more positive experience.
par un voyageur
Publié le 20 sept. 2024 sur Expedia
The room appeared clean but there were crickets and spiders in it.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Mark,Thank you for taking the time to share your feedback with us. We strive to maintain a clean and comfortable environment for all our guests, and we appreciate your acknowledgment of the room’s cleanliness. While we do our best to manage the natural surroundings, occasional encounters with insects like crickets and spiders can happen, especially in areas with rich greenery. We are committed to providing a pleasant stay and will continue to address any concerns to ensure a better experience for future guests.
par un voyageur
Publié le 6 sept. 2024 sur Hotels
Hotel is very generic nothing fancy
But I wasn’t expecting fancy just clean and bug free
Hair and dirt in the bed looked like the bed was just made up after last person checked out
Shredded cheese in the floor looking back now I guess the bugs needed something to eat no toilet paper and no water in bathtub plenty of dead bugs behind Tv tho
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hello,Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you encountered during your stay. Our team strives to maintain high standards of cleanliness and comfort, and it is clear we fell short in this instance. We will address these issues with our housekeeping staff to ensure a more thorough inspection and upkeep in the future. We appreciate your comments as they help us improve our services.
par un voyageur
Poor
Publié le 11 août 2024 sur HotelsThere was no breakfast like advertised on the sign and online, rooms are dirty, dark outside with no lighting, desk receptionist spoke little english
Commentaires de Gestion de l’hôtel
13 août 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Kris,Thank you for your feedback regarding your recent stay at our hotel. It’s disappointing to learn that the advertised breakfast was not available and that the rooms did not meet your cleanliness expectations. Additionally, I understand that the lack of lighting outside and language barriers with the desk receptionist added to your concerns. Please be assured that I will share your comments with our team to address these issues promptly. We are committed to improving our services and ensuring a better experience for all our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Brenda,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
par un voyageur
Not satified
Publié le 5 août 2024 sur HotelsWorst motel or hotel I have stayed at in years and price was high do to local events.
Commentaires de Gestion de l’hôtel
6 août 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Rodney,We strive to provide a high standard of service and comfort, and it’s clear we fell short during your visit. The pricing during local events can sometimes be higher due to demand, but we understand that this should not affect the quality of your stay. Your feedback is crucial in helping us improve, and I will be sharing your comments with our team to address the issues you experienced. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
par un voyageur
Overpriced for quality.
Publié le 4 août 2024 sur HotelsBed was comfortable. Tile floor was very dirty as it made my feet black when walking around barefoot. Otherwise seemed clean.
Commentaires de Gestion de l’hôtel
6 août 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Thomas,Thank you for taking the time to provide feedback on your recent stay. I’m glad to hear that you found the bed comfortable. I will address your concerns with our housekeeping team to ensure that all areas are thoroughly cleaned to prevent similar issues in the future. Your comments are invaluable in helping us improve our services. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
par un voyageur
Publié le 18 juill. 2024 sur Expedia
Staff was pleasant. Room had issues that housekeeper could not maintain. Not her fault.
Commentaires de Gestion de l’hôtel
20 juill. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Gary,Thank you for sharing your feedback. We're glad to hear you found our staff pleasant; they strive to create a welcoming experience for all our guests. We apologize for the issues you encountered with the room. We understand how frustrating this can be, and please know that our team is constantly working to improve our facilities to better serve you in the future. Your comments are valuable to us, and we'll take them into consideration as we continue to enhance our services.
par un voyageur
Publié le 7 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 juill. 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Amy,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!
par un voyageur
Publié le 16 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 juin 2024 par Guest Relation Management, Gestion de l’hôtel
Hi Ricardo,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!
