Note fondée sur 18 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
5,0 Propreté de la chambre
4,7 Service et personnel
4,5 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Terrible Tasteless Food and Cold Rooms!
Publié le 20 févr. 2022 sur HotelsIt was a terrible experience! We had to leave the hotel 1 day early. There is no minibar(An empty minibar awaits you in the room and they say they won't refill it) in the room and the hotel food is so TERRIBLE TASTELESS that we were hungry for 2 days.
We decided to eat from the last children's menu.
I really wanted to leave a good comment here, but that is not possible.
On Valentine's day the reception told us there was a special menu and we ordered a few dishes. After waiting 50 minutes they stated that this menu is not available for room service.
It was like a big joke, you think your food is cooking for 50 minutes but no one cares.
The funniest thing is that if you want to order something to your room, you have to pay an extra 25-30 GEL service fee. I'm not interested in money, but you can reflect this price on the room charges, such small accounts are really nauseous.
In addition, the rooms are not warm enough, despite contacting the reception 2 times, it was cold during our stay in the room. We were really cold. I guess they are trying to save money)
Commentaires de Gestion de l’hôtel
21 mars 2022 par Marika Riber, Gestion de l’hôtel
Dear Tolga Batuhan,
Thank you for your feedback and please, let me apologize for not meeting your expectations during your stay at Bioli Wellness Resort. It is disappointing to know that our guests were not able to fully enjoy their time with us, since our team is eager to ensure a comfortable and enjoyable stay.
I personally spoke with F&B manager regarding Valentine ’s Day menu. On that day Bioli held a concert at the hall and each guest at the resort could enjoy our special menu while attending the concert. I am sad to hear that you were not able to try the menu but the specific menu was available only at our restaurant. I wish you could have enjoyed it along with live music.
Nevertheless, it is always our team’s main priority to ensure your comfort and happiness during your stay. Therefore I truly hope that you were pleased with the quality of our cottage and the unique location of the resort.
At any situation that occurs, we emphasize direct communication with all of our guests and truly believe that is the key to ensure a comfortable stay.
I truly hope that we will get the chance to host you again in the near future and do our best to meet all your expectations.
Best Regards
Marika Riber
Rooms Division Manager
par un voyageur
JubailFamily
Publié le 13 janv. 2022 sur HotelsVery pleasant facilities and good for family vacation, good services, food and clean
par un voyageur
Very natural stay
Publié le 25 oct. 2021 sur HotelsExcellent
par un voyageur
Publié le 25 juill. 2021 sur Expedia
par un voyageur
Publié le 23 juill. 2021 sur Hotels
par un voyageur
Publié le 31 mai 2021 sur Hotels
par un voyageur
Great place. Need to amend the inclusions shown.
Publié le 14 mai 2021 sur HotelsBrilliant Premium Cottage rooms. Great amenities & even better views. One negative: Hotels.com says 'Free massage' on booking: But no free massage exists.
par un voyageur
Beautiful Property
Publié le 14 mai 2021 sur HotelsFantastic property: Views, Service, Weather, Professionalism
par un voyageur
Relax and beauty in
Publié le 2 mars 2020 sur HotelsAmazing place, wonderful staff, we enjoyed a fantastic view at the city! Private atmosphere of relax surrounded by nature and friendly people!
Commentaires de Gestion de l’hôtel
5 mars 2020 par BIOLI, Gestion de l’hôtel
Dear Elena, thank you so much for such a fantastic feedback, We are very glad to hear, that you enjoyed your stay very much. We will be always happy to host you. Hope to see you soon in Bioli. Kind wishes.
par un voyageur
Escape
Publié le 27 févr. 2020 sur HotelsAmazing place looked after by very friendly and welcoming staff. Thank you
Commentaires de Gestion de l’hôtel
27 févr. 2020 par BIOLI, Gestion de l’hôtel
Dear Raed, thank you very much for sunch an amazing review. It was pleasure for us to host you. We are very glad that you enjoed your stay. Your words are huge motivation for entire Bioli team. Hope to see you again in Bioli. Best wishes.
