Note fondée sur 27 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 juill. 2024 sur Expedia
par un voyageur
The worst hotel in the world!
Publié le 9 juin 2024 sur HotelsIt is the worst hotel I have ever been for the last 30 years.
In internet it is written that there is Aeroport Transfer included, BUT it is not.
The room was dirty. There were hair all over my bed.
The hotel !!!doesn’t accept !!!!credit cards!!! They cannot give you invoice!
The room was designed with some strange Chinese sculptures which didn’t fit at all.
The guests cannot enter the hotel in the evenings with the card, but instead need to ring a bell and hope someone will hear them.
Breakfast was small, not enough and looks like from the day before
Commentaires de Gestion de l’hôtel
9 juin 2024 par Giorgi (owner), Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We would like to address a few points to clarify any misunderstandings.1. **Credit Card Policy**: We accept all credit cards except for Russian-issued cards.2. **Room Cleanliness**: Our rooms are cleaned daily, following stringent procedures that have been in place for the last ten years.3. **Airport Transfer**: Airport transfer is complimentary only as part of special promotion deals offered by Expedia, not through Hotels.com.4. **Paperless Property**: We have been a paperless property for the last five years, and we provide invoices electronically upon request.5. **Room Design**: You stayed in the "Burma Room," decorated with unique Antique Burmese statues, reflecting its theme.6. **Hotel Access**: For security reasons, entry to the castle is restricted. Our concierge, available 24/7, assists guests with entry.7. **Breakfast Quality**: Our breakfast is homemade using local produce, differing from the industrial options found in some hotels.We strive to address all guest concerns during their stay and recommend reviewing our property details before booking to ensure it meets your preferences.Sincerely,Giorgi (owner)
par un voyageur
We stayed in a castle
Publié le 19 août 2023 sur HotelsWe stayed in the Luxury Quadruple Room and it is an experience. The room is huge and feels like you have been transported back centuries to the days of Knights and princesses.
The service is amazing and the staff is incredibly helpful. Tamari, Beqa Ioseb, and
Toko did everything to make our stay magical.
Commentaires de Gestion de l’hôtel
20 août 2023 par Giorgi, Gestion de l’hôtel
It's wonderful to hear you enjoyed your stay in our Luxury Quadruple Room! We pride ourselves on offering an immersive historical experience, and we're thrilled you felt the ambiance of days gone by. Our staff, including Tamari, Beqa, Ioseb, and Toko, always aim to provide exceptional service. Thank you for sharing your feedback. We hope to welcome you back soon.Warm regards,The Castle Team #castlege @castlege
par un voyageur
Publié le 20 juill. 2023 sur Expedia
We really enjoyed our stay at castle in old town. It was a very relaxed and unique experience.
The stairs up to the entrance were effortful but you can’t stay half way up a mountain without a few steps. Trust me. The view is worth it. The steps justified the hearty food and good wine we enjoyed.
At the castle we enjoyed the unhurried breakfasts and living amongst the history of Georgia. Every room, wall, artefact was unique and intriguing.
We spent much time at the pool deck high above the castle looking out over the roof tops. Quite spectacular.
Thank you Georgi ?? & Trovike (hope I’ve spelt that right) and the lovely young lady who’s name I fail to remember. In fact all the staff ensured our needs were met and our stay was most pleasurable.
Tbilisi is a city that grows on you. An eclectic mix of old and new but everywhere we went there was a welcome and a vibe that would draw you back.
Definitely worth exploring on foot. There are so many nooks and crannies.
We took a day trip with a private driver out to the mountains which was a long day but worth it. The hotel arranged this for us.
Thank you.
Commentaires de Gestion de l’hôtel
22 juill. 2023 par Giorgi, Gestion de l’hôtel
Dear Debra,Thank you so much for your warm and detailed review of your stay at our castle in old town. It is wonderful to hear that you enjoyed the experience and found the steps up to our mountain-side location a worthy journey for the views and the rich history our castle offers.We appreciate your compliments about our hearty food, good wine, and unhurried breakfasts. Each room, wall, and artefact indeed tells a unique story and we're pleased to know you found them intriguing.Tbilisi is indeed an eclectic city, blending old and new, and we're happy that you found it welcoming and worth exploring. We're also thrilled to know you enjoyed the day trip to the mountains that we arranged.Your feedback is very encouraging and it motivates us to continue improving our services. We hope to welcome you back soon for another memorable stay. Best regards,Your Castle Hotel Team
par un voyageur
Perfect stay!
Publié le 30 janv. 2023 sur HotelsThe best experience in Tbilisi! Rooms, breakfast, services and care about guests, location- everything was perfect.
Commentaires de Gestion de l’hôtel
22 juill. 2023 par Giorgi, Gestion de l’hôtel
Dear Marina,We're overjoyed to hear that your stay at our Castle in Old Town was your "best experience in Tbilisi!" It's delightful to know that our rooms, breakfast, services, and unique location met your expectations and contributed to a perfect stay.We take immense pride in caring for our guests, and it brings us great satisfaction to learn that our team made a significant positive impact on your visit. Thank you for choosing us and taking the time to share your wonderful feedback. We eagerly look forward to your next visit, hoping to offer another outstanding experience at our Castle in Old Town.Best regards,Your Castle in Old Town Team
par un voyageur
Publié le 25 oct. 2021 sur Expedia
Beautiful hotel and very helpful staff, friendly, good location.
Commentaires de Gestion de l’hôtel
23 juill. 2023 par Giorgi, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to leave a review. We're delighted to hear that you found our hotel beautiful and our staff helpful and friendly. We pride ourselves on our prime location and are glad you appreciated it too.We look forward to welcoming you back to Castle in Old Town on your next visit to Tbilisi.Best Regards,The Team at Castle in Old Town#castlege @castlege
par un voyageur
Publié le 14 sept. 2021 sur Hotels
Man telefoniert sich zusammen . Dann ein paar Stufen nach oben, nicht schlimm. Es ist jetzt aber keine Burg oder Schloss wie in Deutschland. Eigentlich nix besonderes und die Zimmer sind jetzt auch nicht der Hit. Im Moment ist eine Baustelle nebenan.
Commentaires de Gestion de l’hôtel
22 juill. 2023 par Giorgi, Gestion de l’hôtel
Sehr geehrter Gast,vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu geben. Es tut uns leid zu hören, dass Ihr Aufenthalt bei uns nicht Ihren Erwartungen entsprochen hat.Unsere Lage in der Altstadt und der einzigartige Charakter unseres Gebäudes sind in der Regel Aspekte, die von unseren Gästen sehr geschätzt werden. Wir bedauern, dass Sie dies nicht genauso empfunden haben und dass die Zimmer nicht Ihren Vorstellungen entsprochen haben.Wir nehmen Ihre Anmerkungen bezüglich der Baustelle nebenan zur Kenntnis. Bitte entschuldigen Sie eventuelle Unannehmlichkeiten. Wir hoffen, dass diese Situation bald gelöst wird.Wir schätzen Ihr Feedback, da es uns hilft, unsere Dienstleistungen und Erfahrungen zu verbessern. Wir hoffen, dass Sie uns eine weitere Chance geben, Ihre Erwartungen zu übertreffen.Mit freundlichen Grüßen,Ihr Team vom Castle in Old Town
par un voyageur
Publié le 30 août 2021 sur Hotels
Отличное месторасположение, классный персонал
Commentaires de Gestion de l’hôtel
23 juill. 2023 par Giorgi , Gestion de l’hôtel
Dear Guest,Thank you for your review. We're pleased to hear you enjoyed our prime location and found our staff exceptional. We aim to provide a unique and memorable experience for our guests.We look forward to welcoming you back to Castle in Old Town in the future.Best Regards,The Team at Castle in Old Town#castlege @castlege
par un voyageur
Publié le 24 juill. 2021 sur Hotels
Lovely hotel and room. A lot of steps to get to it though!
Commentaires de Gestion de l’hôtel
22 juill. 2023 par Giorgi, Gestion de l’hôtel
Dear Simon,Thank you for your kind words about our Castle in Old Town. We're pleased to hear that you enjoyed your room and the unique character of our hotel.We understand the steps leading up to our castle can be somewhat challenging, but we hope that the charm and view at the top provided a worthwhile reward!We truly appreciate your feedback and look forward to the opportunity to welcome you back to our Castle in Old Town in the future.Best regards,Your Castle in Old Town Team
par un voyageur
Publié le 6 juill. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
23 juill. 2023 par Giorgi , Gestion de l’hôtel
Dear Guest,We are thrilled to hear your rating of '10' - the best! It makes our day to hear when our guests have had a memorable stay with us. We hope to maintain our high standards in the future and hope to serve you again soon.We look forward to welcoming you back to Castle in Old Town in the future.Best Regards,The Team at Castle in Old Town#castlege @castlege
