Ratings based on 463 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Comfortable
Posted Aug. 26, 2024 on HotelsExcellent hotel great value for money comfortable stylish rooms. I would recommend staying here
Comment from Hotel Management
Sep. 3, 2024 by FO, Hotel Management
We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel
by A traveller
Good hotel water problems tho
Posted Aug. 26, 2024 on HotelsLovely friendly staff nice hotel but we had no hot water and had to have cold showers which resulted in us getting a partial refund
Comment from Hotel Management
Sep. 3, 2024 by FO, Hotel Management
Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel
by A traveller
Posted Aug. 25, 2024 on Expedia
Location was good for trip and staff very friendly plus bed was super comfortable. However, food in bar wasn’t great (had a pizza and garlic bread) and the bartender could not understand I wanted a normal Coke and gave me Diet Coke even after asking twice. While I got a good nights sleep, the attention to detail in regards to cleaning is severely lacking in the room. Old spiders webs, dirt, some red stuff on bedside light switch and very old hard water stains on shower seals. Would have complained but overheard at the check-in desk that they were fully booked so would not have done much good. Bottomline, nice staff and easy location off M54, but room conditions let it down massively. I do not plan to stay there again even with the low price offers. Disappointing.
Comment from Hotel Management
Sep. 3, 2024 by FO, Hotel Management
Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel
by A traveller
Posted Aug. 25, 2024 on Hotels
Comment from Hotel Management
Sep. 3, 2024 by FO, Hotel Management
We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel
by A traveller
Posted Aug. 25, 2024 on Hotels
Comment from Hotel Management
Sep. 3, 2024 by FO, Hotel Management
We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel
by A traveller
Posted Aug. 20, 2024 on Expedia
Nice room, friendly staff and easy checking process
Comment from Hotel Management
Sep. 3, 2024 by FO, Hotel Management
We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel
by A traveller
Posted Aug. 15, 2024 on Hotels
Comment from Hotel Management
Aug. 17, 2024 by FO, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Telford Centre Hotel
by A traveller
Posted Aug. 14, 2024 on Hotels
Comment from Hotel Management
Aug. 17, 2024 by FO, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Telford Centre Hotel
by A traveller
Posted Aug. 14, 2024 on Hotels
Comment from Hotel Management
Aug. 17, 2024 by FO, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Telford Centre Hotel
by A traveller
Bad communication
Posted Aug. 13, 2024 on HotelsHi
Unfortunately disappointed with general customer service and lack of correct communication. On arrivals after a long day of traveling and work i asked if the pool was available for use and was told yes by check in/reception staff. However then when I went to use it i was told it was closed and had been for a while and wouldnt be opening any time soon. Couldn't use the steam room or sauna either. Very disappointing as was much looking forward to some down time.
The food however was lovely and the staff in the restaurant were also so polite.
Comment from Hotel Management
Aug. 14, 2024 by FO, Hotel Management
Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel
