Note fondée sur 3 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Poor communication
Publié le 15 juin 2024 sur HomeAwayLong day of hiking and arrive at our room at 9:00 PM to find we had no hot water and no communication from staff. Met several others staying at the hotel who told us there was an issue. Waited 1/2 hours at front desk to hear that there was no planned solution until next day. Woke up to no hot water. Made for a very unpleasant day.
Commentaires de Gestion de l’hôtel
19 juill. 2024 par VrboOwner, Gestion de l’hôtel
We sincerely apologize for the inconvenience you experienced during your stay. This is not the standard of service we aim to provide. We are taking immediate steps to ensure better communication and to prevent such issues in the future. Thank you for bringing this to our attention, and we hope you will give us another chance to make things right.
par un voyageur
Wonderful stay!
Publié le 5 août 2021 sur HomeAwayWe really enjoyed our stay! We were just surprised that we didn’t have a kitchen because it was on our vrbo listing.
Commentaires de Gestion de l’hôtel
6 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for choosing the Bear Creek Lodge, Rebecca. We're so pleased that you had a five-star experience! We regret any confusion with the listing information - as this room is a lock-off from a larger unit, maybe that's what caused any confusion. We look forward to welcoming you back again!
par un voyageur
Nice property, ugly room
Publié le 12 avr. 2017 sur HomeAwayNice lobby, bad unit with weird design. Stay elsewhere.
Commentaires de Gestion de l’hôtel
6 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for being our guest
