Note fondée sur 191 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 oct. 2024 sur Expedia
the nighttime associate Marcy is amazing. Both Expedia and Europa let us down, not only does Expedia not identify the difference between the villas and a grandma looking house off property up a hill that you have to drive through to get there. But we were told about the hot tub and my personal favorite a hammock. Room walls paper thin, I could hear our neighbors talking. Went outside I sat on the 300lb -500lb max 3 person hammock and it was so used and torn i hit straight to the bottom of my tailbone on the metal. I told the women (not Marcy) in the grandma house up the road from the action that this needs to be taken down immediately as a lot of their guests are elderly and then they will end up with God knows what type of injury. She started me she said thank you 30 minutes later it’s still not had been taken down. we went ahead and removed it because we don’t want to see anyone get hurt, went to the front desk at the main village which you drive to in the pitch black as we had dinner reservations. we let them know that we are leaving the property and about the ham situation. They offered me medical attention. I said no I’m OK but it’s concerning that your staff didn’t jump all over that , we then advise we were leaving as Expedia did not differentiate between being on property and off property. The problem is neither side will give us a refund. We were looking forward to going back to Europa and staying in the villas. Not now
par un voyageur
Publié le 23 sept. 2024 sur Hotels
We stayed to celebrate a birthday and received great service and the location was outstanding. We would definitely return!
par un voyageur
Publié le 11 sept. 2024 sur Expedia
We liked the hotel was quiet, but disliked that we had to drive or take a shuttle down to the restaurant and winey.
par un voyageur de Prescott
Publié le 5 sept. 2024 sur Expedia
par un voyageur
Publié le 4 sept. 2024 sur Expedia
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Great
par un voyageur
Publié le 21 août 2024 sur Expedia
Stayed at the inn up on the hill. A bit noisy in morning with door downstairs opening and closing. Stayed in a courtyard room before which I would recommend.
par un voyageur de Temecula
Publié le 13 août 2024 sur Expedia
This was such a beautiful place to stay at. It was quiet and private. We had dinner and breakfast and the food was delicious. We stayed in one of the casitas. It was peaceful and beautiful. Looking forward to staying here in the future.
par un voyageur
Publié le 5 août 2024 sur Hotels
par un voyageur
Publié le 3 août 2024 sur Expedia
I’d give 0 stars if I could. I’m really upset at the Europa management. This was supposed to be a birthday getaway and instead it was the worst stay in Temecula. The rooms at “the inn” were below basic, very small, old and outdated with very thin walls, poor insulation and poor ventilation. The location sucks and the inn is separate from the winery and not close by, you’d have to drive to get there with your luggage. The hallway wreaked of Clorox. The shower head wasn’t even operating to full capacity. I could barely sleep because of the noise, noisy neighbors talking til the crack of dawn and the creaky floors at night plus the slamming doors and people yelling and knocking on doors to wake each other up super early in the morning. I lost so much sleep here. We paid lots of money to stay at this “house” and it doesn’t even have elevators or any amenities like a pool or a hot tub. It just wasn’t worth the amount of money we paid to stay at a place like this! I felt like we were staying at an old house. I demand a refund. The photos do not even match the quality of this “inn” it’s false advertisement. It’s a hostel with about 5 rooms, save your money! Don’t stay here. There are plenty of beautiful venues in this area at less than half the price with full on amenities. I’m very disappointed at the management team for not being able to fully assist us in the matter even after complaining about having a headache due to noise and smelly rooms. It’s only right to refund us
