Note fondée sur 1 163 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 oct. 2024 sur Hotels
Manager and front desk employees are terrible
Commentaires de Gestion de l’hôtel
23 oct. 2024 par RR, Gestion de l’hôtel
Thank you for taking the time to review our hotel, Sorry we did not hit the mark on your entire stay and hope we can welcome you back for a better experience.
par un voyageur
Publié le 22 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 oct. 2024 par RR, Gestion de l’hôtel
Thank you for taking the time to review our hotel, we are glad you enjoyed your stay with us and hope we can welcome you back soon!
par un voyageur
Publié le 20 oct. 2024 sur Expedia
n/a
Commentaires de Gestion de l’hôtel
23 oct. 2024 par RR, Gestion de l’hôtel
Thank you for taking the time to review our hotel, we are glad you enjoyed your stay with us and hope we can welcome you back soon!
par un voyageur
Publié le 20 oct. 2024 sur Expedia
Great location to wineries and old town. Helpful staff, clean rooms and easy parking
Commentaires de Gestion de l’hôtel
23 oct. 2024 par RR, Gestion de l’hôtel
Thank you for taking the time to review our hotel, we are glad you enjoyed your stay with us and hope we can welcome you back soon!
par un voyageur
Publié le 20 oct. 2024 sur Expedia
We checked in a half hour early and they charged us $50 even though the room was already ready. There were also multiple pubs and hairs in the shower.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par RR, Gestion de l’hôtel
Thank you for taking the time to review our hotel, Sorry we did not hit the mark on your entire stay and hope we can welcome you back for a better experience.
par un voyageur
Publié le 19 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 oct. 2024 par RR, Gestion de l’hôtel
Thank you for taking the time to review our hotel, we are glad you enjoyed your stay with us and hope we can welcome you back soon!
par un voyageur de Long Beach
Publié le 18 oct. 2024 sur Expedia
Brand new and easy travel to the wineries.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par RR, Gestion de l’hôtel
Thank you for taking the time to review our hotel, we are glad you enjoyed your stay with us and hope we can welcome you back soon!
par un voyageur de Anaheim
Publié le 18 oct. 2024 sur Expedia
The bed was not made right!! It was missing the bottom skirt and the other had it wrong!!
Commentaires de Gestion de l’hôtel
23 oct. 2024 par RR, Gestion de l’hôtel
Thank you for taking the time to review our hotel, Sorry we did not hit the mark on your entire stay and hope we can welcome you back for a better experience.
par un voyageur
Publié le 15 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 oct. 2024 par RR, Gestion de l’hôtel
Thank you for taking the time to review our hotel, Your comments will be shared with our staff as we are so happy you enjoyed your stay with us! We look forward to welcoming you back soon!
par un voyageur
Very disappointing
Publié le 15 oct. 2024 sur HotelsThe stay was awful. Very uncomfortable and unorganized. We had to do the housekeeping in our room , there was urine and throw up in the bathroom. The bartender lied and basically stole from us . Finally we upgraded to a suite the last night because we were so fed up and they double charged us . We had to wash the room towels ourselves at their facility. This was supposed to be a nice getaway/horse show we were competing in and it was the exact opposite.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par RR, Gestion de l’hôtel
Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay.Your experience does not reflect the high standards of service we strive to provide to all our valued guests.We understand the frustration this caused and want to assure you that your feedback is being taken seriously. We are reviewing our communication and Housekeeping service protocols to ensure that future guests have a seamless and enjoyable experience.If you have any further details you'd like to share or if there's anything we can do to make this right, please feel free to contact me directly at 951-296-2288 ext. 510. We hope to have the opportunity to welcome you back and provide you with the exceptional service you expect from Hilton.
