Note fondée sur 30 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
3,7 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 févr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
15 févr. 2023 par Hector R, Gestion de l’hôtel
Dear Marie-Line;First of all, we want to say thanks or the time taken reviewing our Hotel and we hope you had a very nice flight back home.We really regret you did not have an excellent experience as you deserve, if you want to explain us regarding the details, we will be more than happy to read your comments so, on your next visit we will do our utmost to make your stay as memorable as possible.Wishing you a very nice day from sunny TenerifeHector R.Front Division Manager
par un voyageur
Hotel should be upgraded to 3 stars
Publié le 14 août 2024 sur HotelsThe Rooms were clean, yes came across tiny ants and 1 cockroach (well, can't blame the hotel for this)but nothing was an issue for the management to sort out. They got the rooms fumigated and every request/demand we had was met. Literally, the best customer service hence would recommend this hotel. Only issue was the stair cases with heavy suitcase's to reception area.
Commentaires de Gestion de l’hôtel
15 août 2024 par Noa Lírez Forneiro (Hotel Manager), Gestion de l’hôtel
Dear Rupal,Thank you for your excellent review and for sharing your experience with us. We're glad to hear that you found our customer service to be the best and that we were able to address your concerns promptly. We appreciate your understanding regarding the presence of tiny ants and the cockroach, and we're happy that our management could resolve the issue quickly.Regarding the staircases, we understand how it can be challenging with heavy suitcases, and we appreciate your feedback. We are continuously working to improve our facilities and services.We hope to welcome you back in the future!Best regards,Noa Lírez ForneiroHotel ManagerApartamentos Playazul
par un voyageur
Publié le 6 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Noa Lírez Forneiro (Hotel Manager), Gestion de l’hôtel
Hi Elle,Thank you so much for your 5 out of 5 rating and for sharing your experience on Expedia. We are delighted to know that you enjoyed your stay with us.Your feedback is very important to us, and we're thrilled that you had a positive experience. We'll share your comments with our entire team to keep us motivated in providing the best service possible.We look forward to welcoming you again in the future.Best regards,Noa Lírez ForneiroHotel ManagerApartamentos Playazul
par un voyageur
Publié le 9 juin 2024 sur Expedia
The Appartement looks from outside old, but the rooms inside looks good and very modern. So the rooms are renovated. Sure it is a loudy location in the evening, but for me it is okay. You have every electronic Equipment in the Appartment what you need.
Every 2 days the Clean Service come to exchange your towels and empty the Trash. The reception are very Kind and helpful, they are 24/7 available. One thing i notice, which is a negative point, they dont have a safe.
All in all for the the the price and for the Central Location, it is great!
Commentaires de Gestion de l’hôtel
10 juin 2024 par Noa Lírez Forneiro (Hotel Manager), Gestion de l’hôtel
Dear Ngoc Hoang,We are delighted to hear that you enjoyed your stay and appreciated the newly renovated and modern interiors of our apartments. It’s wonderful to know that our central location and well-equipped apartments met your needs.We are also glad to hear that our housekeeping service and 24/7 reception staff contributed positively to your stay. Your kind words about their friendliness and helpfulness are much appreciated.We have taken note of your feedback. We are working to continue to improve our stablishment and make more competitive and modern. Comments are yours help us to know exactly which are the request of our guests.Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Apartamentos Playazul in the near future.Best regards,Noa Lírez ForneiroHotel ManagerApartamentos Playazul
par un voyageur
Publié le 13 mai 2024 sur Expedia
Wasn’t expecting much , but apartment was modern, clean. Looked like recently upgraded. Had everything needed for a self catering . Only thing was no safe . Other than that can’t fault it for price range
Commentaires de Gestion de l’hôtel
14 mai 2024 par Noa Lírez Forneiro (Hotel Manager), Gestion de l’hôtel
Dear Derek,Thank you for choosing Apartamentos Playazul for your recent stay. We greatly appreciate you taking the time to share your experience with us.We are delighted to hear that you were pleasantly surprised by our newly refurbished apartments. Our goal is to provide all the amenities our guests need to ensure a comfortable and enjoyable stay, whether for leisure or business. We’re glad that you found our accommodations to your liking.For our business travelers, we have included a work desk and reliable internet connection in each room, aiming to create a productive and convenient environment.We hope to have the pleasure of welcoming you back to Apartamentos Playazul in the near future. Please do not hesitate to contact us in advance if you need any assistance or have any special requests. We are here to ensure your next stay is even better.Thank you once again for your kind words and for staying with us.Warm regards,
par un voyageur
Publié le 22 avr. 2024 sur Expedia
Nice clean rooms, bit noisy but that’s to be expected up the road from Veronica’s!
Compared to the hike in prices all over Reef, it’s a bargain!
Commentaires de Gestion de l’hôtel
23 avr. 2024 par Noa Lírez Forneiro (Hotel Manager), Gestion de l’hôtel
Dear Danny,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your stay at Apartamentos Playazul.Our recent refurbishments were aimed at providing our guests with a modern and comfortable living space, and we're delighted that you found the apartments to your liking. Your satisfaction is our top priority, and we're glad to have met your expectations in this regard.Our location in the heart of Playa Las Americas truly is unbeatable. With close proximity to bars, restaurants, and shopping venues, our guests have everything they need right at their fingertips. We're delighted that you found this aspect of our property convenient and enjoyable.At Apartamentos Playazul, we strive to offer exceptional value for money, and we're thrilled that you found our pricing competitive compared to other hotels in the area. Providing our guests with an affordable yet high-quality accommodation experience is something we take great pride in.Thank you once again for choosing Apartamentos Playazul for your stay. We hope to have the pleasure of welcoming you back in the near future!Warm regards,
par un voyageur
Publié le 24 mars 2024 sur Expedia
Great place with the only downside Was no air conditioning in the room
Commentaires de Gestion de l’hôtel
4 avr. 2024 par Noa Lírez Forneiro (Hotel Manager), Gestion de l’hôtel
Dear David,Thank you for share your comments with the rest of Expedia Community. This kind of gestures help us to know first hand which are the expectations and experiencies of our guests.All of our apartaments have a preinstallation of the air conditioning. We suppost that in a near future we can install all of them for this tropical clima.Hope to give you once again the welcome in our stablishment.Kind Regards,
par un voyageur
Publié le 21 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 avr. 2024 par Noa Lírez Forneiro (Hotel Manager), Gestion de l’hôtel
Der Rune,Thank you for your wonderfull rating for your recent stay in our Apartaments Playazul.We hope that you have had a wonderfull holidays with us and see you again in a near future.Yours faithfully,
par un voyageur
Publié le 23 févr. 2024 sur Expedia
The absolute BEST thing about this property is the lovely woman who works at the pool bar. She is an absolute delight and really brightened up our mornings. The prices at the pool bar are also very reasonable.
There was a lot of construction still happening in the hotel so it wasn't looking great and there was still some noise in mornings from drills etc. Although not too much.
The music down at Veronica's doesn't stop til 6am and there was no air conditioning in our room so we were forced to sleep with the balcony open all night, therefore being forced to listen to Pitbull and every other generic 128 bpm chart track of the moment.
Our shower was poorly designed and would flood the entire bathroom, meaning we had to use most of our towels drying that up. It also meant that the bathroom floor was constantly damp.
Beds weren't great. No headboard. Pretty squeeky etc and not the most comfortable.
TV and WiFi were both good and kitchen facilities were all fine.
This would be a 3 star review due to some of the major issues above, but the lovely lady at the pool bar and the close proximity to shops and nightlife etc earned the extra star.
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Noa Lírez Forneiro (Hotel Manager), Gestion de l’hôtel
Dear Iain,Thank you very much for your words regarding our colleague Barbara. We will pass on your comments to her as this kind of actions give us strength to keep improving our processes day by day.We take very good note in relation to the shower tray, and we are looking for solutions for this problem with the water channeling. Your comfort and safety is very important to us.We look forward to seeing you again and we will continue to improve the facilities so that we can surprise you on your return.Yours sincerely,
par un voyageur
Publié le 31 janv. 2024 sur Expedia
Great Property But:
Only after purchasing my apartment for the week was I told about ‘reinvention noise’ Monday to Saturday 8am-6pm (it was actually 7 days a week) - this should be made clear to customers prior to buying. Workers played loud music despite one of the main rules for the apartments being ‘no loud music’.
Commentaires de Gestion de l’hôtel
31 janv. 2024 par Noa Lírez Forneiro (Hotel Manager), Gestion de l’hôtel
Dear Stuart,First of all I would transmit our thanks to share your feedback.Sorry for the inconvenience during our improvements works. I let the workers know that they must to respect the rules concerning use private played music and also to respect the Sunday as a quite day.Hope to see you once again here.Yours faithfully,
