Note fondée sur 53 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
2,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Villa à fuir.
Publié le 28 nov. 2022 sur HomeAwayMaison très très sale et très mal entretenue, hormis le jardin et la piscine où tout était correct. Odeur de moisissure et d’égout dans la maison. Conduit d’évacuation bouché. Propriétaire très désagréable vous conseillant d’ aller à l’hôtel si on était pas content. Installation électrique défectueuse et dangereuse….
Commentaires de Gestion de l’hôtel
4 déc. 2022 par VrboOwner, Gestion de l’hôtel
Hello Jean-Marc... well I'm not sure where to begin?
Perhaps with the part when you arrived and said we hadn't given you a key to the loft apartment? In fact we had, but you demanded the key for our storeroom. You then claimed the pool was dirty and there were many problems in the villa. I asked for pictures, you said you would "maybe send pictures in a few days". I sent my manager up that evening and apart from 6 dead flies and a handle that you broke in the kitchen there was nothing else you could show her. Your wife then told her that the pool was perfect and beautiful.
I asked what you wanted me to clean or fix... you could not tell me but proceeded to complain about the state of the villa. I offered you a 50% refund if you wished to leave the villa and stay in a hotel as I felt this was the kind of accommodation you would be most suited to.
You damaged the kitchen cupboards, the carport gate and left the villa messy. Your were very quiet until the time had passed that I could no longer claim from your security deposit.
You then waited 6 weeks after your stay before making a false health and safety claim which was swiftly dismissed by VRBO after I showed the proof. You then made a 1 star review because you were unable to claim any money back. You refused to sign the contract or send me your passports to register your stay with the local authorities which is a legal requirement in Spain so I will need to take that matter further. I can only presume that your behaviour and lack of respect is an attempt to receive a free holiday. I have all conversations and not once did you mention any of the "issues" from your review.
I'm happy for this review to stay as a warning to other owners. I have been renting for 6 years and always treat my guests as if they are friends and with respect as the other 44 reviews show.
I wish you well and am very glad not to have you return to our property again.
Kindest regards as always
Claire
par un voyageur
Très agréable semaine à Arona. Emplacement idéal pour randonnee et plages.
Publié le 24 avr. 2022 sur HomeAwayVilla spacieuse. Bien équipée. Jardin très soigné. Hôte chaleureux.
par un voyageur
Wonderfully
Publié le 9 août 2021 sur HomeAwayIt was a really nice experience, the owners was very kind with a great communication. The house is beautiful, calm, big and with a lot of features ! We really enjoy our stay !
par un voyageur
Magnifique jardin, rien que pour nous!
Publié le 2 nov. 2017 sur HomeAwayJolie villa qui correspond à la description. Parfaite pour une famille avec enfants.
Commentaires de Gestion de l’hôtel
1 avr. 2020 par VrboOwner, Gestion de l’hôtel
Thank you very much for your review. We are glad you enjoyed your stay and we look forward to seeing you again!
par un voyageur
Lovely Villa
Publié le 17 oct. 2024 sur HomeAwayGreat villa spread out across 3 / 4 large living and sleeping areas which easily accommodated our party of 8 work colleagues. Villa was clean, tidy and well presented and the outdoor space and pool were perfect for relaxing after days out.
Claire was great throughout the trip and always available to answer any questions, and give suggestions of nearby places to eat etc.
Location was perfect for us away from the hustle and bustle perfect for relaxing but only 10mins from the main towns, shopping centres etc with smaller shops on the doorstep.
Internet across the villa was great to which kept the younger members of the group happy
par un voyageur
Zalige vakantie
Publié le 9 oct. 2024 sur HomeAwayWij hebben genoten van onze vakantie!
Super goede locatie, niet te ver van het centrum maar toch lekker rustig. Heel leuk met de verschillende slaapplekken. Wij gebruikte vooral het bbq huis als keuken om samen te eten.
Pannen en bestek was niet mega proper maar hebben we zelf dan nog even eerst afgewassen voor gebruik. Zwembad was super leuk voor de kindjes. Mooi uitzicht en veel zon.
Zalige vakantie !
par un voyageur
Holiday Aug 2024
Publié le 13 août 2024 sur HomeAwayExcellent villa, with a really great pool. Located well to access either coastal or mountain visits. Host is super helpful with villa queries and Island knowledge. Highly recommend
par un voyageur
Villa meravigliosa
Publié le 22 juill. 2024 sur HomeAwayLa proprietaria è una persona molto disponibile per qualsiasi problema, la villa è stupenda
par un voyageur
Large home in nice area
Publié le 24 févr. 2024 sur HomeAwayWe enjoyed the size of the property for our group, had plenty of beds for all of us. There is a nice courtyard and large kitchen and outside kitchen too( we did not use) 2 apt. Units that have their own bath rooms. There was plenty of space for the kids to spread out, they enjoyed lounging in the BBQ house on the couches there and by the pool.
Property is walled and gated for security, but it was a safe area with no issues for us on our stay. There were a few small maintenance issues, but host was very responsive and took care of them promptly. Host had great communication and had people out quickly to take care.
par un voyageur de Stuttgart
Toller Urlaub
Publié le 29 nov. 2023 sur HomeAwayIch war mit vier Freunden 8 Tage in der Villa Shania. Es war ein super Urlaub, den wir dort verbringen durften. Die Unterkunft war genau so wie beschrieben. Der Kontakt mit Claire lief problemlos über WhatsApp. Claire ist sehr nett, antwortete innerhalb kürzester Zeit und löste ein kleines „Problemchen“ zu Beginn sofort. Wir können diese Villa bedenkenlos weiterempfehlen.
