Note fondée sur 535 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,4 sur 5
4,7 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
5 sur 5
par un voyageur

It was a nice stay

Publié le 13 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Chris GM, Gestion de l’hôtel
Thank you, we love to hear positive feedback.
5 sur 5
par un voyageur

Excellent hotel!

Publié le 12 oct. 2024 sur Hotels
We've stayed in this hotel every time we've been to Terrell—at least twice a year. It's clean and comfortable, has a great staff, a good breakfast, and complete amenities.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Chris GM, Gestion de l’hôtel
Thank you, we hope to see you again soon.
2 sur 5
par un voyageur

Inventory Your Room Before Checking Out

Publié le 7 oct. 2024 sur Hotels
Going through a third party, you know you will be required to put down a deposit. LQ Terrell required a $150 deposit for incidentals. After checking out, the following day a $150 charge went through, but there was no credit back. I called the LQ Terrell location to inquire. The front desk gentleman stated I would be getting the $150 credit; it will take a few days. Note, the credit back to the card was prompted by this customer. The following day I received a -$145 credit back to the card. I called the LQ Terrell location back to inquire about the full deposit refund. I was told by the front desk lady I was charged $5 because there was a hanger missing from the closet. I did not use, nor take any hanger. I emailed the GM of the location, only to be told that he would not be crediting back the $5 because the inventory check was short 1 hanger. I disputed this as I did not take a hanger. The reply from the GM stated I could have accidently packed it up. Lol. This was not the case at all as I travel routinely for work and have never taken a hanger from a closet. This customer would expect a little more understanding on this concern, such as we'll look into the inventory and get back to you, but instead it was a flat out, we aren't crediting it back. It's $5 and the principle behind this is working with the customer, not shutting them down. Inventory your room with caution if you stay at this location. Very disappointed Wyndam Hotels/LQ Customer.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Chris GM, Gestion de l’hôtel
Hello, we are sorry if your experience did not meet your expectations. All of our rooms are verified by the head of housekeeper after the housekeepers are done. I'm sorry that we could not accommodate you with this issue.
3 sur 5
par un voyageur

Publié le 7 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Chris GM, Gestion de l’hôtel
Thank you for staying at the La Quinta, Terrell. We invite you to contact us at the hotel so we may learn more about your stay and make adjustments for the future.
5 sur 5
par un voyageur

Publié le 5 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Chris GM, Gestion de l’hôtel
Thank you, greatly appreciated!
3 sur 5
par un voyageur

Location

Publié le 5 oct. 2024 sur Hotels
Long check in even though I did pre-check in. Room had an odor. Appreciated shower over bathtub. Breakfast was average. Easy parking. Very easy and close walk to Buc-ees. Shopping and restaurants across the street. Easy off and on access to the Interstate. This was our 3rd stay. Great location when traveling through.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Chris GM, Gestion de l’hôtel
Thank you for staying with us at the La Quinta, Terrell. We're sorry about the check in time. We will work with our staff to improve the time for our digital check ins.
5 sur 5
par un voyageur

Publié le 2 oct. 2024 sur Expedia
Excellent
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Chris GM, Gestion de l’hôtel
Thank you, greatly appreciated!
5 sur 5
par un voyageur

Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Chris GM, Gestion de l’hôtel
Thank you, we hope to see you again.
5 sur 5
par un voyageur

Publié le 29 sept. 2024 sur Expedia
Nice priperty
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Chris GM, Gestion de l’hôtel
Thank you, greatly appreciated!
5 sur 5
par un voyageur

Publié le 27 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Chris GM, Gestion de l’hôtel
Thank you, we hope to see you again
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