Note fondée sur 771 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Friendly, Fantastic
Publié le 2 oct. 2024 sur HotelsStayed here many times. Great comfortable motel. Friendly staff.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Chris, Gestion de l’hôtel
Thanks for staying with us. We appreciate your feedback!
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Hello Lawri, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN TERRELL and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
par un voyageur
Publié le 29 sept. 2024 sur Expedia
The first room we received had an odor and the blow dryer did not work. The staff was very kind and gave us another room.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Robert,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN TERRELL. It's great to hear that you were pleased with our staff prompting your 3/5 score. However, I sincerely apologize for the odor you described and the dysfunctional blow dryer which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Awesome place
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Beth,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Terrell. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
See4444 read it
Publié le 21 sept. 2024 sur HotelsTwo hours in my reservation and my kids are sleep and something bites me on my shoulder and when I look OMG they have the biggest bed bugs I've ever seen my kids were all bitten when I woke my kids up to get off the bed there were so many of the bugs under my daughter I've never seen any thing like that my son was bit on his eyelid and is swollen shut worst experience in my life at any hotel never stay there and they refused to give me my refund
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Priscilla,I appreciate you sharing your feedback following your stay at the Red Roof Inn Terrell. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pest at our hotel. In regards to the refund mentioned, a refund has already been issued and takes 7-10 business days to reflect in the cardholders account, if it is not reflecting your account after that time please reach out to your bank. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have brought your feedback to management's attention in an effort to address your concerns. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Road trip
Publié le 21 sept. 2024 sur HotelsI really like the location outside of Dallas and Bucees was close by with cheaper gas prices
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Chris, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at Red Roof Inn Terrell. It is always a pleasure to receive positive feedback.
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Hello Eduardo,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Terrell. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Crickets, lots of them dead and living. They said they are treating for them, but walking into my room with dead ones on the floor was disturbing. They should have at least prepared our room by sweeping the dead ones up before we arrived.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Debra, I appreciate you sharing your feedback following your stay at the Red Roof Inn Terrell. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Humble accept our apologies for the impact this had on your stay and can assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 6 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Chandly,I am pleased to have had you as our guest at our RED ROOF INN TERRELL. Your 10/10 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 31 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Queletha, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN TERRELL and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
