Note fondée sur 43 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,8 sur 5
100 % des clients le recommandent
4,2 Propreté de la chambre
3,5 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
4 sur 5
par un voyageur

Confortable

Publié le 29 juill. 2018 sur Hotels
Séjour confortable dans l'ensemble. L'hôtel est en très bon état, idéalement situé au bord du Zambèze. quelques bémols: - le personnel qui parle très peu l'anglais, assez surprenant pour un hôtel de ce standing - le restaurant offre une carte un peu trop simple pour le snacking et le room service - le wifi n'était pas toujours fonctionnel.
Commentaires de Gestion de l’hôtel
2 août 2018 par Nilsa Timane, Reservations Manager, Gestion de l’hôtel
Thank you Mr. Eric for your kind review. It is uplifting to know that you enjoyed your stay with us, we will reinforce our staff training of in English and hope we can communicate better on your next visit. We appreciate your preference and hope to welcome you back soon. Best Regards,
5 sur 5
par un voyageur

Publié le 5 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 juin 2024 par GR, Gestion de l’hôtel
Thank you Jonh for your choiceWe hope to host you more often soon.
4 sur 5
par un voyageur

Publié le 24 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 avr. 2024 par GR, Gestion de l’hôtel
Obrigada pela sua escolha.esperamos recebê-lo muitas mais vezes em breve
4 sur 5
par un voyageur

Publié le 2 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
5 déc. 2023 par ndt, Gestion de l’hôtel
Thank you for your evaluation.We look forward to welcome you back to our Hotel in a near opportunity.
4 sur 5
par un voyageur

Publié le 28 oct. 2023 sur Expedia
You can view the Zambezi River from your balcony
4 sur 5
par un voyageur de Morriston

Publié le 30 mai 2023 sur Expedia
I like the breakfast. I did not like the leak from the showed door that always gets water at the bathroom floor.
Commentaires de Gestion de l’hôtel
30 mai 2023 par NDT, Gestion de l’hôtel
Good day Mr. Guilherme,We appreciate your feedback and observation.It is duly noted.Best regards
2 sur 5
par un voyageur

Publié le 9 janv. 2023 sur Expedia
Not much - Some staff were friendly. the pool looked nice but was green and taped off from use. The receptionist was absent at checkout and unresponsive at check in. The place was empty with staff standing around in a group and talking to each other in an empty poorly set up dinning area. I don't think they have done any updating in 5 years.
Commentaires de Gestion de l’hôtel
30 janv. 2023 par Adérito manhique, Gestion de l’hôtel
Good day, dear Mr. Robert,Thank you for your review.Your opinion is very important to us.We've taken notes on the points placed and we're improving. Thank you
2 sur 5
par un voyageur

Ce voyageur a laissé seulement une note Publié le 19 nov. 2022 sur Expedia
4 sur 5
par un voyageur

Nice Spot in Tete

Publié le 8 nov. 2021 sur Hotels
Great location on the Zambezi River. Staff is really helpful and the food is decent. We had some problems in both bathrooms with plumbing and the showers. Overall, a really good experience.
1 sur 5
par un voyageur

Disappointed

Publié le 11 mars 2020 sur Hotels
When we arrived, we had to change rooms twice-- once because the head board was ragged and we were worried about parts falling on us as we tried to sleep and a second time b/c the toilet wasn't working. The morning we left, there was no water at all, meaning none of the toilets flushed. This left us with a very unsanitary condition. We have been coming to this hotel for three years and we have had very positive stays before. This time, our stay was gross.
Commentaires de Gestion de l’hôtel
13 mars 2020 par Guest Relations, Gestion de l’hôtel
Good morning, Thank you for taking the time to review our hotel, your feedback its highly valuable to us. We appreciate your comments on aspects of the hotel which needs improvements. This will be forwarded to the General Manager and the departments in charge. I is reviews like these which help us to improve on our services with each and every stay We would like to apologize for the inconvenience caused, this will certainly not happen again. We look forward to seeing you again soon. Kind Regards.
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