Note fondée sur 967 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
Recommandé
pour Tout le mondepar un voyageur
L'hôtel au milieu du golf
Publié le 9 août 2016 sur ExpediaAlentours très jolis, bâtiments chics mais l'intérieur a besoin de rafraîchissement - piscine, papier peint ...
Recommandé
pour Tout le mondepar un voyageur de terrebonne
Bel hitel sur un golf
Publié le 10 juill. 2016 sur ExpediaHotel sur un parcours de golf. Bonne bouffe au restaurant. Éloigné
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Had an amazing stay… first time I have stayed here and would not hesitate to stay here again
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Ahmet Donmez, Gestion de l’hôtel
Dear Susan,Thank you so much for your wonderful review! We’re thrilled to hear that you had an amazing stay with us for your first visit, and it’s fantastic to know that you wouldn’t hesitate to return.We truly appreciate your kind words and look forward to welcoming you back whenever your travels bring you our way again.Kind regards,Ahmet Donmez
par un voyageur
Publié le 3 oct. 2024 sur Expedia
Very good staff, professional and polite.
Clean and maintained very well.
Convenient parking in safe locations, easily accessible.
Unfortunately room that I had was on higher floor above the bar/restaurant. The smoking area directly below my window was rowdy until the bar shut with noise being heard above the TV even with the old windows closed. Also, the smell of cigarettes would waft up frequently mixed in occasionally with the fatty smell that comes when grilling food.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Ahmet Donmez, Gestion de l’hôtel
Dear Edwin,Thank you for taking the time to share your feedback. We are pleased to hear that you found our staff professional and polite, and that the cleanliness and convenience of our facilities met your expectations.We are, however, very sorry to learn that your room location affected your overall experience. Unfortunately, some of our rooms are situated near the outdoor smoking area, where guests may socialise, and cooking aromas from the bar and restaurant can gather. We understand how this could have been disruptive to your stay, and we sincerely regret the inconvenience it caused.For future visits, we encourage guests to request a room away from these areas if preferred, and we will do our utmost to accommodate such requests to provide a more comfortable experience.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for an improved stay.Kind regards,Ahmet Donmez
par un voyageur
Publié le 1 oct. 2024 sur Expedia
The furniture in the room was outdated and the bar service was very slow. Surprised to find it is rated 4-star
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Ahmet Donmez, Gestion de l’hôtel
Dear Ian,Thank you for reviewing your stay with us, I am sorry to read that you did not enjoy your experience at our property. For any inconvenience experienced I would like to apologise on behalf of my entire team. Kind Regards, Ahmet DonmezGeneral Manager
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Ahmet Donmez, Gestion de l’hôtel
Dear Sue,Thank you for choosing Hilton Puckrup Hall and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager
par un voyageur
Publié le 24 sept. 2024 sur Expedia
The property could do with a revamp. There is a lot of noise bleed from rooms next door
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Ahmet Donmez, Gestion de l’hôtel
Dear Gemma,Thank you for taking the time to share your feedback. We appreciate your comments and are grateful for your honesty. Your input is invaluable as we continuously look for ways to improve the guest experience.Regarding the noise bleed, we are sorry for any inconvenience this may have caused during your stay. We will certainly take this into consideration if we plan future updates to enhance our guests' comfort.We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.Kind regards,Ahmet Donmez
par un voyageur
Avoid at all costs!
Publié le 22 sept. 2024 sur HotelsChecked in and straight back out!
Dated beyond belief, arrived at 19:30 to be told the hotel was full and we didn’t have the room we paid for so they were going to “upgrade” us to the Manor House but there was a wedding on so expect it to be noisy.. we went over to the room and the smell was unbearable! Forget the noise from the wedding the room was bad enough! Went back to reception and they then some how found us a room that we paid for in the main hotel, after carrying all our luggage up to the new room we get in and again this terrible unclean smell, lights don’t work and it looks like it and the rest of the hotel haven’t been updated since the 70’s! Needless to say we checked out and won’t be returning.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Ahmet Donmez, Gestion de l’hôtel
Dear Charlotte,Thank you for your feedback. I wanted to inform you that we are currently in the process of replacing all the fire doors throughout the hotel, and the smell you may have noticed is due to the materials used in this important safety upgrade.I also want to apologise if this affected your stay or if you felt disappointed in any way. We truly value your experience and appreciate your understanding as we work to enhance the safety and quality of our property.If you have any further questions or concerns, please feel free to reach out.Kind regards,Ahmet Donmez
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Nice hotel, arrived on a Wednesday, lovely breakfast Thursday morning but only warm on Friday morning.
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Ahmet Donmez, Gestion de l’hôtel
Dear David,Thank you for choosing Hilton Puckrup Hall and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Ahmet Donmez, Gestion de l’hôtel
Dear MaxThank you for choosing Hilton Puckrup Hall and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager
