Note fondée sur 946 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
Recommandé
pour Tout le mondepar un voyageur
L'hôtel au milieu du golf
Publié le 9 août 2016 sur ExpediaAlentours très jolis, bâtiments chics mais l'intérieur a besoin de rafraîchissement - piscine, papier peint ...
Recommandé
pour Tout le mondepar un voyageur de terrebonne
Bel hitel sur un golf
Publié le 10 juill. 2016 sur ExpediaHotel sur un parcours de golf. Bonne bouffe au restaurant. Éloigné
par un voyageur de Bradford
Publié le 1 août 2024 sur Expedia
Very difficult to get a taxi from the nearest train station
Commentaires de Gestion de l’hôtel
2 août 2024 par Ahmet Donmez, Gestion de l’hôtel
Dear Ruth,Thank you for your feedback regarding your recent stay with us. We truly appreciate you taking the time to share your experience.I am sorry to hear that you had difficulty getting a taxi from the local station. Whilst the availability of taxis is outside of our direct control, we understand how frustrating this can be after a long journey.As the train station is in a rural area, we recommend that guests book taxis in advance to ensure availability and more convenient arrival.Thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back soon and providing you with an even more enjoyable experience.Kind regards,Ahmet Donmez
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Ahmet Donmez, Gestion de l’hôtel
Dear Robert,Thank you for choosing Hilton Puckrup Hall and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager
par un voyageur
Not a great birthday stay
Publié le 20 juill. 2024 sur HotelsNot great at all. Hotel looked nice. Room was dated and really stuffy at night. Opening the window had little/no effect. Supplied fan didn’t really help. As it was only early twenties during the day I dread to think how bad it would have been after a hot day. Hardly slept due to the temperature of the room.
Only there two nights. First night no water at all for hours, was told it would be 10-20 mins, but in the end unable to shower before dinner after driving all day to get there. Toilet couldn’t refill after being flushed.
Second night, went to use the pool, it’s quite a small pool. No sauna, there was a steam room which was turned off.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Ahmet Donmez, Gestion de l’hôtel
Dear Andrew,Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologise for the inconvenience you experienced due to the temporary water shut-off and the disruption it caused to your plans.On the day in question, we encountered a major water leak in our main boiler plant room. Upon discovering the issue, an engineer was immediately contacted to attend the hotel as an emergency call out. The engineer arrived promptly, and on assessing the leak, it was decided that a repair was necessary to prevent the issue from worsening. This repair required turning off the water for approximately 30-45 minutes to relieve the pressure and enable the repair to take place safely. We are pleased to inform you that this has now been completely resolved.I deeply regret the inconvenience this caused you, particularly your inability to take a shower during this time. Please accept my sincerest apologies for this disruption. We strive to provide a seamless experience for our guests, and I am sorry we could provide this for you on this occasion.Thank you for your understanding, and we hope to welcome you back soon,Kind regardsAhmet Donmez
par un voyageur
Publié le 20 juill. 2024 sur Expedia
A very long walk to my room 144
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Ahmet Donmez, Gestion de l’hôtel
Dear Robert,Thank you for sharing your feedback about your recent stay with us. I am sorry to hear that the distance to your room was inconvenient for you.Please know that we understand the importance of comfort and convenience during your stay. For future visits, we encourage you to request a room closer to the main amenities and entrances if this is needed. Our team will do their best to accommodate your preferences to ensure a more enjoyable experience.Thank you for choosing to stay with us. We look forward to welcoming you back and providing you with a more comfortable stay.Warm regards,Ahmet Donmez
par un voyageur
Publié le 19 juill. 2024 sur Expedia
It was a last minute decision to stay in the area. Check-in was good as was the room.
Breakfast good as well..
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Ahmet Donmez, Gestion de l’hôtel
Dear Gerard,Thank you for choosing Hilton Puckrup Hall and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager
par un voyageur
Publié le 15 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Ahmet Donmez, Gestion de l’hôtel
Dear Simon,Thank you for choosing Hilton Puckrup Hall and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager
par un voyageur
Publié le 5 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Ahmet Donmez, Gestion de l’hôtel
Dear Steven,We are delighted to receive your fantastic review of Hilton Puckrup Hall.Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future. Kind Regards, Ahmet DonmezGeneral Manager
par un voyageur
Would stay again
Publié le 1 juill. 2024 sur HotelsTeam were great. Food was amazing
Bit disappointing that you didn’t have the ingredients for our cocktails
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Ahmet Donmez, Gestion de l’hôtel
Dear Richard,Thank you for choosing Hilton Puckrup Hall and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to our hotel.Kind Regards, Ahmet DonmezGeneral Manager
