Note fondée sur 899 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 oct. 2024
Travelocity screwed up my booking. I had to pay a second time to get my room. When time allows, I will have to wrestle my money back.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par tommy, Gestion de l’hôtel
If we can help in anyway let us know.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
The guy at the front desk was not welcoming at all. He addressed my husband but totally ignored me. We didn’t get much rest due roof replacement on Friday, Saturday and Sunday. How inconvenient! We should have moved to another hotel like some of the other guests.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Tommy, Gestion de l’hôtel
I am so sorry to hear that. I will speak with him.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Tommy, Gestion de l’hôtel
Thank you
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Tommy, Gestion de l’hôtel
Thank you
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Tommy, Gestion de l’hôtel
Thank you
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Tommy, Gestion de l’hôtel
Thank you
par un voyageur de Silsbee
Publié le 15 sept. 2024 sur Expedia
Noisy from motorcycle gang playing loud music
and blocking entrance, felt scared and unsafe, ignored by front desk staff. Will NEVER make another reservation at this location!!!!!!!!!!!!!!!
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Tommy, Gestion de l’hôtel
We are so sorry. This group was out of hand and we had to report them to the police. They are not welcome back here. I hope you will give us another chance to show you a great stay.
par un voyageur de Conroe
Publié le 11 sept. 2024 sur Expedia
My family and I stayed 1 night here recently and this was our experience. All in all, it just wasn’t clean, ready for guests, or comfortable. Cleaning crew left out an ironing board and didn’t remove personal cloths hangers left from previous guests on back of restroom door. Light fixtures in bathroom were super rusted and dusty. Shower curtain rod was broken and barely holding on. Shower head was crusted up with minerals. Phone in room was inoperable, so I couldn’t contact the front desk without going downstairs. We also had crusted food stuck in the carpet in plain view right in front of the couch. Pillows were small, flimsy, and useless. Breakfast was just a prepackaged carb fest. Super disappointed in the price paid vs what this hotel property delivered.
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Tommy, Gestion de l’hôtel
Thank you for letting us know how to improve your next stay with us.
par un voyageur
Publié le 9 sept. 2024 sur Hotels
Wonderful hotel! Very nice in every way.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Tommy, Gestion de l’hôtel
Thank you
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Everything was great here!
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Tommy, Gestion de l’hôtel
Glad you enjoyed your stay
