Note fondée sur 411 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,5 Service et personnel
3,4 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 août 2024 sur Expedia
I did not stay in room due to conditions
Commentaires de Gestion de l’hôtel
23 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Yaritza, We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you. Natalie #Team6
par un voyageur
Gross and disappointing
Publié le 2 août 2024 sur HotelsThe price should have given us a clue that we needed to find a different property to stay. I was asked one bed or two and I said one for myself and my husband then I was told I couldn’t have 1 bed I had to have 2. Ok no problem however the room was absolutely disgusting. The floors were covered in grease the beds were clearly made with filthy linens. Holes all over the pillows comforters the beds etc. They stunk and were disgusting stains all over. Who knows the last time they were changed and or washed. Roaches all over the place. We took our bags back out to our vehicle to keep from taking them back to our house. The towels were still damp when rolled and put away and stunk when I tried to use them. Shower was pathetic no water pressure and the faucet leak had better pressure than the shower head. Overall not worth the money we spent. They were more worried about if my dog was clean. I hardly slept due to feeling like things were crawling on me after watching bugs crawl on the floor and walls. This is clearly not a family room or motel from the guests that were hanging outside and off the balcony. Honking all night from cars pulling in and out of the parking lot. Definitely disappointed in the entire stay. If we had more hours to drive with our drive log we would have found somewhere else and just been out the cost of the room.
Commentaires de Gestion de l’hôtel
8 août 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Indiana,We would like to get a better understanding of the concerns you have so that we can promptly address them. Please do not hesitate to contact us at your earliest convenience. Your feedback is of great value to us as we continuously work towards enhancing our offerings and providing the best possible customer experience.Maz K.#Team6
par un voyageur
Publié le 30 juill. 2024 sur Expedia
par un voyageur
Publié le 19 juill. 2024 sur Expedia
please do not stay. There is full of thugs and drug dealers It is dangerous.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Carter,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6
par un voyageur
Publié le 16 juill. 2024 sur Expedia
par un voyageur
Publié le 14 juill. 2024 sur Expedia
My reservation clearly stated a King nonsmoking room. At check in, the gentleman insisted that I had reserved a King smoking room……only because in reality he had no nonsmoking kings available. He said that he could give me a nonsmoking room with 2 Queen beds. In reality, it was 2 full size beds. Half of the lights in the room did not work. The room was hot and stinky. The remote was literally broken. The shower curtain was moldy. The safety latch on the door was basically holding on by one screw. The hotel residents kept us up all night by loitering in the parking lot and revving up motorcycle engines. We were just traveling through and needed a quick night’s rest. I truly wished that we would have just kept driving.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Kasey,Thank you for sharing your review. We would like to apologize for the misunderstanding that may have occurred during your recent stay with regard to your reservations issues. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
par un voyageur
Publié le 13 juill. 2024 sur Hotels
Checking in was quick and no problem. Had to switch rooms because I think Willie Nelson and Bob Marley had been partying there for the week prior ☺️
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Brand Experience Team, Gestion de l’hôtel
Hi Michael,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
par un voyageur
Publié le 4 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Nancy Y., Gestion de l’hôtel
Thank you for the perfect rating!!Nancy Y.#Team6
par un voyageur
Publié le 3 juill. 2024 sur Expedia
par un voyageur
Publié le 22 juin 2024 sur Hotels
