Note fondée sur 524 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,5 Service et personnel
3,2 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 mai 2024 sur Expedia
personnel correct
Commentaires de Gestion de l’hôtel
15 juin 2024 par Hotel Manager, Gestion de l’hôtel
Dear Yulma Sagali,Thank you for your feedback and rating. We appreciate your acknowledgment of our personnel. Your satisfaction is important to us, and we regret any inconvenience caused during your stay. Please feel free to reach out if there are any specific areas where we can improve to make your next visit even better.Sincerely, Hotel Manager
par un voyageur
Publié le 30 mai 2018 sur Expedia
par Valérie
Hôtel délabré
Publié le 25 juill. 2017 sur HotelsLorsque nous sommes arrivés, le frigo ne marchait pas car la porte ne fermait pas. Nous avons demandé une autre chambre, et là la clé n'ouvrait pas, j'ai dû faire plusieurs aller-retours à l'accueil et à chaque fois la clé donnée ne marchait pas. A la 3è chambre, tout marchait mais c'était sale, la moquette déchirée, la literie défoncée, les draps pas très propres. Et gros problème de PISCINE : l'eau avait tourné et était complètement verte, sans que personne ne s'en préoccupe. Impossible de se baigner, le comble quand il fait 37 à l'extérieur
par un voyageur
Publié le 7 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Melanie,Thank you for your feedback and for rating us 8 out of 10! We’re glad to hear you had a great experience overall. Your support means a lot to us. If there are specific areas where we can improve to help us reach a perfect score, we’d love to hear your thoughts. We look forward to welcoming you back soon for an even better stay!Sincerely, Hotel Manager
par un voyageur
Major Renovations
Publié le 23 sept. 2024 sur HotelsHotel is undergoing significant renovations and there is debris everywhere from old microwaves in the hall to building supplies in the lobby. The parts of the room that have been refurbished have been done relatively poorly (no pressure in sink), loose fitting fixtures, etc
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Justin,Thank you for your honest feedback. I apologize for the inconvenience caused by the ongoing renovations and the state of the facilities during your stay. We understand how disruptive this can be and appreciate your patience. We will address your concerns regarding the quality of the refurbished rooms, including the water pressure and fixtures. Your feedback is valuable as we work to improve our hotel, and we hope to offer a much better experience in the future once renovations are complete.Sincerely, Hotel Manager
par un voyageur
Publié le 12 sept. 2024 sur Expedia
The check in person barely talked. I booked a double queen and got a double full. The room was dirty and smelled bad
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Emily,Thank you for sharing your experience. I sincerely apologize for the issues you encountered, from the lack of communication at check-in to the room not matching your booking and the cleanliness concerns. This is far from the standard we strive to uphold, and we will address these matters with our team to prevent future occurrences. Your feedback is important, and we hope to have the opportunity to provide you with a much-improved stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Nothing it was being rentavayer
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Anthony,Thank you for your feedback and for sharing your experience. We apologize that your stay did not meet your expectations. Your comments are important to us, and we would appreciate any additional details you could provide regarding your experience. We strive to improve and hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear David,Thank you for your feedback and for rating us 2/10. We apologize for not meeting your expectations during your stay. If you could share more details about what went wrong, we would greatly appreciate it. Your feedback is crucial in helping us improve our services, and we hope to have the chance to provide you with a much better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 24 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Omolayo,Thank you for your wonderful 5/5 rating! We are delighted to hear that you had such a positive experience with us. Your kind words about our services and staff motivate us to maintain our high standards. We truly value your feedback and look forward to welcoming you back for another exceptional stay. If there’s anything you’d like to share about your visit, please do let us know!Sincerely, Hotel Manager
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Alejandro,It fills us with great happiness to hear that you had a wonderful time during your stay. We are steadfast in our commitment to providing the best service possible, and your ten-star rating serves as a testament to our hard work. Your kind words inspire us to maintain the highest standards for our guests. We look forward to welcoming you back in the near future!Sincerely, Hotel Manager
