Note fondée sur 837 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 nov. 2024
Commentaires de Gestion de l’hôtel
24 nov. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Jimmy,We appreciate your glowing 5-star rating! It’s rewarding to know that you enjoyed your time at our hotel. Our team is dedicated to providing a comfortable and enjoyable experience for all our guests. We look forward to your next visit and the chance to create even more wonderful memories!Sincerely, Hotel Manager
par un voyageur
Great stay
Publié le 16 oct. 2024 sur HotelsEverything went fine
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Andrew,Thank you for your feedback. We’re pleased to hear that everything went fine during your stay. Your satisfaction is important to us, and we appreciate you sharing your experience. We look forward to welcoming you back for another great visit.Sincerely, Hotel Manager
par un voyageur
Publié le 13 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Tierra,Thanks for your visit to our hotel, and I'm disappointed to see a 6-star rating. Please tell us more about your stay and if we missed any marks on hospitality. Your feedback will be useful for us to improve our services. We look forward to seeing you again soon!Sincerely, Hotel Manager
par un voyageur
Publié le 10 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Michael,Thanks so much for your very kind feedback. I sincerely appreciate your 3-star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely, Hotel Manager
par un voyageur
Publié le 10 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Philip,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely, Hotel Manager
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Guest,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Hotel Manager
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Not a great experience, mold on the bed. Yes mold. Bathroom hadn’t been cleaned somebody’s earrings were on the floor hair all over the sink. Left within 10 mins. The lady before me switched rooms because there was “blood on the sheets”.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Tyler,We sincerely apologize for the unacceptable conditions you encountered during your stay. Mold on the bed and unclean bathrooms are completely unacceptable, and we take your feedback very seriously. We will address these issues with our housekeeping team immediately to ensure that they do not happen again. We hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 25 sept. 2024 sur Expedia
The checking was very easy and the guy was nice upon getting into the room. I turned the AC on it immediately started leaking. I started the jet tub within 30 minutes of the jet tub running. There was so much dirt and builder that came out of it. It was disgusting and then there was crackheads outside for a good bitten out of the night. I just did not feel safe, leaving my truck out there and check that immediately
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Adrianna,Thank you for sharing your experience with us. We’re glad to hear that check-in was easy and the staff was friendly. However, we sincerely apologize for the issues you encountered with the AC and the jet tub. Cleanliness and safety are our top priorities, and we’re sorry to hear you felt uncomfortable during your stay. Your feedback is invaluable, and we will address these concerns with our maintenance team to ensure improvements are made. We hope you’ll consider giving us another chance in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you so much for your amazing review! We're thrilled to hear you had a perfect stay and appreciate your kind words. Our team works hard to ensure every guest has an exceptional experience, and your feedback truly motivates us. We can't wait to welcome you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 16 sept. 2024 sur Expedia
I received a call from Best Western on the drive to Galveston --------saying our reservation was canceled for the night ------due to roof leaks!!! Had to scramble to book another hotel!!! Not a happy camper!!!!
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Marie,We are really sorry to hear about the inconvenience you experienced. It’s frustrating to have your plans disrupted like that. I hope you were able to find a suitable alternative quickly. Your feedback is important, and I'll make sure it’s noted so we can work on improving our communication and handling of such situations in the future.Sincerely, Hotel Manager
