Note fondée sur 553 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,7 Service et personnel
3,7 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Kelli,Thank you for your wonderful rating! We're thrilled to hear that you had an exceptional experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another outstanding stay in the future.Sincerely, Hotel Manager
par un voyageur
DON'T WATSTE YOUR MONEY!
Publié le 14 août 2024 sur HotelsDisgusting hotel room, horrible front desk service. Would not send my dog to this hotel. They price gouged during the hurricane.
Commentaires de Gestion de l’hôtel
15 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Debra,I’m truly sorry to hear about your experience and the issues with the room and service. This is not the standard we aim to uphold. We also regret any inconvenience caused by pricing during the hurricane. Your feedback is important, and we will address these concerns thoroughly. We hope you will reconsider staying with us in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 11 août 2024 sur Expedia
No esta bien...no respetaron la reservación mayores de edad. Muy mal
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear ALFREDO,We apologize for the issues you encountered with your reservation and for any inconvenience this caused. This is not the level of service we aim to provide, and we are reviewing our procedures to prevent such issues in the future. We hope you'll consider giving us another opportunity to better meet your expectations.Sincerely, Hotel Manager
par un voyageur
Publié le 3 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 août 2024 par Manager, Gestion de l’hôtel
Hello Bernadette,We're delighted you enjoyed your stay with us! Should you have any further feedback to share, please don't hesitate to reach out to us directly. We value your input and look forward to welcoming you back soon.
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We're thrilled to hear that you had an excellent experience with us. If there's anything else we can do to make your next stay just as wonderful, please don't hesitate to let us know. We look forward to welcoming you back.Sincerely, Hotel Manager
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Need to work on their maintenance, leaking air conditioner, 2nd room beeping smoke detector
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Manager, Gestion de l’hôtel
Hello Tim, Thank you for sharing your feedback with us. We appreciate your insights and will address these concerns with our maintenance team for improvement. Your comfort and safety are our top priorities, and we apologize for any inconvenience caused during your stay. If you have any further details to share, please feel free to contact our management team directly for a follow-up on your experience.
par un voyageur
Publié le 26 juill. 2024 sur Expedia
I was charged for a reservation that was cancelled and they won’t return call or emails
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Right now, we have noted your comments as mentioned for further review and investigation. Please allow us time to do the necessary verification of your claims. I'm sorry for any inconvenience.Sincerely, Hotel Manager
par un voyageur
Publié le 22 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Monica,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again. Sincerely, Hotel Manager
par un voyageur
Bad and disappointing services
Publié le 11 juill. 2024 sur HotelsThis is a scam. I booked a two night stay with this hotel. Be mindful when booking with them I arrived there late because of delays that night only to be told that they gave out my room. I was stranded as every hotel in that area were fully booked.They’re heartless. They simply said, we didn’t charge your card. So we gave out your room. It was ridiculous.
Commentaires de Gestion de l’hôtel
12 juill. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Glory,We sincerely apologize for the inconvenience and frustration you experienced during your recent booking with us. This situation does not reflect our usual standards of service, and we deeply regret the impact it had on your travel plans. Please know that we are investigating this issue internally to prevent such occurrences in the future. We understand your disappointment and hope you will consider giving us another chance to make it right.Sincerely, Hotel Manager
par un voyageur
Publié le 9 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Manager, Gestion de l’hôtel
Hello Amanda,We appreciate you choosing to stay with us. Please feel free to reach out to us directly with any specific feedback you may have from your recent stay so we can address it accordingly. We value your input and strive to provide an excellent experience for all our guests.
