Note fondée sur 15 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,4 Service et personnel
2,5 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 juin 2023 sur Expedia
Commentaires de Gestion de l’hôtel
14 juin 2023 par Team Queen's, Gestion de l’hôtel
Thanks for staying with us. We appreciate your feedback!
par un voyageur
Publié le 4 nov. 2022 sur Expedia
Friendly staff, nice view on the see and the mountains.
Great food and drinks on this friendly island where you feel home already.
No need for A/C as you can sleep with windows wide open, as mosquitoes are naturally controlled on the island.
Commentaires de Gestion de l’hôtel
30 nov. 2022 par Carlos, Gestion de l’hôtel
Thank you Genevieve, it was a real pleasure to have you as our guest.Best regards, Carlos & Tanjah
par un voyageur
Publié le 4 févr. 2024 sur Expedia
A beautiful hotel from the old days in totall decay. Slowly everything becomes green even the pool. No matresses on the poolbeds. Everything desolated. Broken stuff is not repaired and paint vanishes. The room was spacious but the broken toilet flush and noisy airco disturbed our night. We intended to stay 3 nights but run out after 1. Very dissapointing after seeing the misleading webpage and reading stories of the hotel from long ago. The price is a rip off. Don't go there!
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Queen's Team, Gestion de l’hôtel
Thank you for your review.We're fully aware of the state of the property and are hard at work to make things better.
par un voyageur
Publié le 22 déc. 2023 sur Expedia
The view from te hotel is beautiful and the hotel grounds have an Italian feeling to it. The room we had was very spacious, like a small house but without a kitchen.
Down site of the hotel is that it's worn down, furniture is old and our room/ bed was dirty.
The hotel had a low occupation while we were there, i think we were the only guests. So the facilities like the bar or restaurant are not open. The hotel is isolated so you need a taxi or car to go anywhere. Taxis won't run to the hotel after 8 pm, making dining out difficult.
When we arrived at the hotel they didn't expect us. Since we were travelling all day, we were hungry. There were no dining options at the hotel. The hotel gave us a ride to town to have dinner and said the restaurant was able to arrange a taxi back to the hotel. After dinner we found oufounat taxis don't go all the way to this hotel after 8 pm and it was a hassle to get back. When we went to bed the bed cover and sheets were covered with little black things and the fitting sheet had yellow stains. In the morning we had a modest but nice breakfast. The pool was not clear/ dirty and there were no towels or cushions on beds or seats. The bar and restaurant were closed and the hotel staff was out, as they were at night. Taxis are hard to get at this isolated area. The staff was friendly and helpful, but the hotel is not clean and in bad condition. We left after the first night to a different hotel. The online pictures of the rooms don't match reality
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Queen's Team, Gestion de l’hôtel
Thank you for your review.We're fully aware of the state of the property and are hard at work to make things better.
par un voyageur
Serious revamp needed, last month.....
Publié le 7 déc. 2023 sur HotelsNeed to revamp, very overrun, it is a very beautiful property if run properly, or lat least cleaned and maintained properly. The pool and the pool area is a disaster, looks unhygienic, outdoor public area need a serious paint job, the tropical garden needs an gardener to prune and dead leaves all taken away, there are more mosquitoes than they should be. Could have been with an old world Caribbean charm , but not like this.
Commentaires de Gestion de l’hôtel
8 déc. 2023 par Sandra, Gestion de l’hôtel
Thank you very much for your comment.Management has taken notice and are doing their best to bring this Caribbean Gem back.Kind regards,Sandra
par un voyageur
Publié le 17 nov. 2023 sur Expedia
Service is good
par un voyageur
Publié le 14 oct. 2023 sur Hotels
The island and area is amazing. But the hotel needs maintenence. We tried making the best of it in the condition that it was in.
Commentaires de Gestion de l’hôtel
14 oct. 2023 par Queen's hotel, bar & kitchen, Gestion de l’hôtel
Thank you very much for your feedback.
par un voyageur de Hollywood
Publié le 26 mai 2023 sur Expedia
I will never stay at this hotel again. Terrible experience.
Commentaires de Gestion de l’hôtel
29 mai 2023 par Team Queen's, Gestion de l’hôtel
Luckily, the family that checked in at the same time as you found our staff, management and Restaurant awesome. Team Queen's
par un voyageur
Publié le 4 mai 2023 sur Expedia
Property needs repair, rooms need repair, rooms not clean, management accused me of lying about blood on a towel and accused me of recording them on my phone when I was actually on hold with Expedia desperately trying to swap to new hotel! Horrible.
Commentaires de Gestion de l’hôtel
4 mai 2023 par Team Queen's, Gestion de l’hôtel
Dear Michelle,We do agree that the property is in need of refurbishment and repair but unfortunately all the rest is a complete fancy tale from your side, we are shocked reading this comment!Accusing you of recording our conversation? Management thought you were in a private conversation and we didn't want to interfere. You said you were on hold with Expedia, which we heard and acknowledged, you do realize we talked to Expedia on your phone at that time when you got hold of an Expedia Assistant and even afterwards we were in contact with Expedia personally, so yes we also know your history.Oh by the way didn't you leave another hotel before coming to us, with the same comments? Didn't you check out with us having a smile on your face thanking the management for the quiet zen time, the hospitality, just doing that little bit more to accommodate you...Safe travels.
par un voyageur
Publié le 27 janv. 2023 sur Expedia
Queen Gardens have very spacious and clean rooms. The staff showed extreme interest in meeting our needs and making our stay enjoyable. They were very helpful. The food was well prepared and tasty. The only thing I will recommend is that they extend the meal variety.
We were able to freely express suggestions to add to the upkeep of the environment which was well received.
Thanks to Queen Gardens for helping us to have a great vacation in Saba.
Commentaires de Gestion de l’hôtel
27 janv. 2023 par Sandra, Gestion de l’hôtel
Dear Sharon,It was a pleasure meeting you and your husband. We are very happy that you expressed your needs during your stay so we could act upon them and make your stay with us a remarkable one!Indeed gave some top notch suggestions, thank you for that.We are working a new menu and we are hoping you, your friends and family will visit us and lovely Saba soon.Have a pleasant evening!Sandra & ThierryTeam Queen's
