Ratings based on 626 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 20, 2024 on Hotels
Comment from Hotel Management
Aug. 30, 2024 by KAVYA, Hotel Management
THANK YOU FOR YOUR FEEDBACK..
by A traveller
Posted Aug. 18, 2024 on Expedia
First, I want to say that the staff was great! They were very professional and welcoming! All greeted and/or acknowledged me.
Now, the hotel needs to be renovated badly and deep cleaned. Instantly when you walk in the elevator, it was dirty and the inspection card had expired by months. Upon entering the second floor you could smell the carpet or a mildew odor. The carpet in the room also had the same odor. Walked into the room and there was stained furniture. The joined room door had masking tape on it as if it was there to hold the wood together. The bathtub, shower walls, and the shower head was dirty/mildewed. On the other hand after inspection of the bed, it was very clean.
Room 204
Comment from Hotel Management
Aug. 30, 2024 by KAVYA, Hotel Management
Dear Guest,Thank you for taking the time to provide detailed feedback about your stay with us. We’re delighted to hear that our staff made a positive impression on you with their professionalism and warm hospitality.However, we sincerely apologize for the condition of your room and the areas of the hotel that did not meet your expectations. Cleanliness and maintenance are top priorities for us, and it’s clear that we fell short during your stay. Your comments about the elevator, hallway odor, stained furniture, and bathroom condition are being taken very seriously. We are already working with our housekeeping and maintenance teams to address these issues promptly, including a deep cleaning and inspection of the areas you mentioned.Thank you for bringing these matters to our attention; your feedback helps us improve. We hope you’ll give us another chance in the future to provide you with the quality experience you deserve.Best regards,MANAGER
by A traveller
Posted Aug. 13, 2024 on Expedia
Smoke detectors went off all night no sleep
Comment from Hotel Management
Aug. 30, 2024 by KAVYA, Hotel Management
Dear Guest,We sincerely apologize for the inconvenience you experienced with the smoke detectors during your stay. We understand how frustrating it must have been to lose sleep, and this is certainly not the standard of comfort we strive to provide. Please know that our team is already addressing this issue to ensure it does not happen again.Your feedback is invaluable to us, and we hope you’ll consider giving us another opportunity to provide you with a better experience in the future. Thank you for bringing this to our attention.Best regards,MANAGER
by A traveller
Posted Aug. 11, 2024 on Expedia
After trying 3 rooms, the finally settled in a 3rd one, a "suite". It was a bit cleaner than the 2 other rooms but, after 30 minutes of clean up because of the filth, we finally asked for a refund and checked out. We ended up staying at the Hampton Inn that is clean with comfortable mattresses.
The Best Western Plus (i can only imagine the standards of a Best Western NON-Plus) must be avoided at all cost. When we first arrived, we noticed an almost empty parking lot... it stands a reason.
I understood from the front desk person that major upgrades were supposed to begin next month. The owners should 1) close the hotel, 2) make the repairs, and then 3) reopen.
Comment from Hotel Management
Aug. 11, 2024 by Dinesh Reddy, Hotel Management
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had and the inconvenience you faced with the rooms. We understand how frustrating this must have been.We are currently under new management and have renovations scheduled to begin next month to address the concerns you’ve mentioned. Your feedback is invaluable as we work to improve our property.While we regret that your stay did not meet your expectations, we would like to offer you a substantial discount on your next visit as a token of our appreciation for your patience. Please contact us directly to arrange this.We will also take your suggestion about closing the hotel during renovations into consideration to ensure a better guest experience in the future. If you have any further comments or would like to discuss your experience in more detail, please feel free to reach out to us.Thank you again for your feedback, and we hope to have the opportunity to welcome you back and provide a better experience.
by A traveller
Posted Aug. 9, 2024 on Hotels
Comment from Hotel Management
Aug. 30, 2024 by KAVYA, Hotel Management
THANKS FOR YOUR FEEDBACK
by A traveller
Posted Jul. 30, 2024 on Hotels
Comment from Hotel Management
Aug. 30, 2024 by KAVYA, Hotel Management
THANKS FOR YOUR FEEDBACK
by A traveller
Posted Jul. 29, 2024 on Expedia
I dont understand how this property was rated so highly on this site. This is a run down average hotel, period.
Comment from Hotel Management
Aug. 30, 2024 by KAVYA, Hotel Management
Dear Guest,Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. Our goal is to provide a comfortable and pleasant stay for all our guests, and we apologize if we fell short during your visit. We value all feedback, as it helps us identify areas for improvement.Please know that we are continually working to enhance our property and services, and we appreciate your input. We hope you’ll consider giving us another chance in the future.Best regards,MANAGER
by A traveller from Thomasville
Posted Jul. 28, 2024 on Expedia
Comment from Hotel Management
Aug. 30, 2024 by KAVYA, Hotel Management
THANKS FOR YOUR FEEDBACK
by A traveller
Posted Jul. 28, 2024 on Hotels
Comment from Hotel Management
Aug. 30, 2024 by KAVYA, Hotel Management
THANKS FOR YOUR FEEDBACK
by A traveller
Posted Jul. 22, 2024 on Expedia
Comment from Hotel Management
Aug. 30, 2024 by KAVYA, Hotel Management
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is invaluable to us, and we hope you’ll consider giving us another opportunity to provide you with a better experience in the future. Best regards,MANAGER
