Note fondée sur 424 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Expedia
The staff was very accommodating and pleasant. Ice wasn’t available on and floor.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Front Desk , Gestion de l’hôtel
We apologize for the inconvenience and are currently working to fix the ice machine.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Lack of cleanliness was the biggest issue. There were hairs in the tub and throughtout the bathroom floor. The furniture in the room was outdated, paint cracked and pilling from the walls, areas that had been previously patched and poorly painted over, and rusted handles in the shower.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Douglas Doan -General Manager, Gestion de l’hôtel
Terrica I do appreciate you giving us the specifics about your stay. It is upsetting, of course, as cleanliness is our number 1 priority. I will be retraining the housekeeper that serviced your room.As far as room condition we have a major room update going on over the next 6 months. I know that doesn't excuse current condition, but the future is bright! I hope you give us another chance the next time you're in town.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
There was nobody at the property. I’m 83 years old. The lady put us on the third floor on the back of the property. I had to walk a quarter of a mile just to get to my room.
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Douglas Doan -General Manager, Gestion de l’hôtel
I'm sorry Robert. I agree. The walk from the elevator to the room you were assigned is pretty long.I'm not sure if she had better options for you or not, but I will speak to her about making sure she assigns rooms that are appropriate for each guest.Hope to see you again!
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Douglas Doan -General Manager, Gestion de l’hôtel
Thanks for the great score Andrew! We work hard to satisfy all our guests!Hope to see you again soon...
par un voyageur
Publié le 14 sept. 2024 sur Expedia
This was a fantastic last minute stay. The location was excellent. The bed was comfortable. But the star of the show was the Staff. From the front desk to the cleaning staff, the customer service was fabulous!
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Douglas Doan -General Manager, Gestion de l’hôtel
Deborah, recognizing our awsome staff is very much appreciated! They all work very hard, and do everything they can to satisfy guests.I hope you can come again and see us last-minute again real soon!
par un voyageur
Publié le 11 sept. 2024 sur Expedia
The gentleman who checked us in was extremely professional and friendly. Great customer service!
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Douglas Doan -General Manager, Gestion de l’hôtel
Thanks for the great score and comment!You are refering to "Sunny." He turns 23 today, but he is much beyond his years in his professionalism. We are lucky to have him.See you next time Shirley!
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Like that it was convenient
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Douglas Doan -General Manager, Gestion de l’hôtel
Thanks for the good score Anthony. I'm glad we were convenient for your needs!Please come see us again!
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Staff was welcoming and accommodating, room was nice. Way better experience than a Hilton hotel i stayed a night before!
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Douglas Doan -General Manager, Gestion de l’hôtel
Thanks Tkiria! I'm glad you experienced our amazing staff and nice rooms!I hope to see you again next time you're in the area!
par un voyageur
Publié le 5 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Douglas Doan -General Manager, Gestion de l’hôtel
Eddie, we very much appreciate your kind score! We work hard to ensure every guest has an excellent experience.Please stop by and see us again next time you're in town!
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Douglas Doan -General Manager, Gestion de l’hôtel
Thanks for the great score Mr. James! We do everything we can to ensure our guests have an amazing stay!I sure hope you come back and see us soon!
