Note fondée sur 86 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,5 Service et personnel
3,1 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 oct. 2023 sur Expedia
On rapport qualité prix, service correcte
Commentaires de Gestion de l’hôtel
20 oct. 2023 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Jean,Thank you for rating your recent stay at the Red Roof Inn & Suites Thomasville. I am glad you were pleased with our affordability and our good service. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist
par un voyageur de Tampa
Publié le 29 nov. 2024
Good
par un voyageur de Troy
Publié le 25 nov. 2024
Floor in our room was filthy, in the middle of the night roaches came out in numbers!
There was a dirty towel and wash cloth left in the room but upon request we were given clean ones.
par un voyageur
Publié le 10 oct. 2024
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES THOMASVILLE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
par un voyageur
Publié le 15 sept. 2024 sur Hotels
We had no remote for the tv (although they did eventually bring us one), no soap, no hair products, 1 towel and no cups…went to the office to inquire about these items and they had none but did give me a paper cup filled with bath soap….the outside corridors had trash cans overflowing and the room itself had someone else’s hair stuck to the wall….this place was disgusting for the amount of money they charge and I would never suggest it to anyone
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Recordo, Rediresponse Specialist , Gestion de l’hôtel
Hey Tami,We appreciate you taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Thomasville. It's truly disheartening to hear that you had such poor experience due to the indicated poor housekeeping conditions, limited amenities, along with the other highlighted issues. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Red Roof wish you all the best in your future travels. Sincerely,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Bed linens was black, had no toilet paper, no towels or rags. And no hot water, staff was drunk was drunk and wasnt attending front desk, roaches, door wouldnt lock, had a crackhead beating and knocking on our door ar 3 am in the morning, not a place to stay and not a place for kids.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Sara, We are sorry to hear your recent experience at the Red Roof Inn & Suites Thomasville did not meet your expectations. We are utterly disappointed to learn that you encountered these unpleasant situations during your recent visit. Please accept our humblest apologies as this is nowhere the standard we strive to uphold. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,CarlaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 30 août 2024 sur Expedia
No soap and dirty towels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Thomas. The staff and I at the RED ROOF INN & SUITES THOMASVILLE were disappointed to see your 2/5 score following your stay. You indicated that the lack of soap and the cleanliness of the towels hindered your experience. Our team is committed to satisfying our guest, so I am sorry to hear this was not achieved with you. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 25 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 août 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Hello Jeffrey,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN & SUITES THOMASVILLE. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 22 juill. 2024 sur Expedia
There was no towels at all in the room had to go get them mysef in the pouring down rain due to the phone not working
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Ronald, We are truly disappointed to see your poor scoring after your stay at the RED ROOF INN & SUITES THOMASVILLE. The situation you described having to get the towels yourself was truly regrettable to read. It was sad to see we at Red Roof failed to achieve our primary goal. Your feedback will be used as encouragement for us to improve so your future experiences are much better.Thank you again for your comments. We hope to amend the poor impression you had.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist
