Note fondée sur 212 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
If you want to sleep run away from this hotel!!!!
Publié le 7 août 2023 sur HotelsIf you want to sleep run away from this hotel!!!!
In the evening where we stayed in this hotel there was an event. From 10 p.m. they put the volume strong of the sound system, with the bass impossible to sleep. We asked the reception twice to get off the volume and they refused to do anything because it was a function. The hotel is not designed to party and sleep.
The next day we made the return but the manager as other thing to solve. They are made a gesture of less than 10% of the money due in this hotel.
Commentaires de Gestion de l’hôtel
8 août 2023 par Joan Brett Moloney, Gestion de l’hôtel
Thank you for the feedback following your recent stay at the Anner Hotel. I was so sorry to read that your experience was so far removed from what other peoples have experienced during their stays, as can be seen from the majority of reviews. I would like to express our sincerest apologies that you didn’t enjoy their stay.Once again thank you for your review as it is through feedback we can improve our offerings for future guests
par un voyageur
Publié le 28 janv. 2020 sur Expedia
Commentaires de Gestion de l’hôtel
5 févr. 2020 par The Reception Team, Gestion de l’hôtel
Thank you so much for your kind review, we're delighted you enjoyed your stay and hopefully we will get a chance to welcome you back again sometime soon in the future.
par un voyageur
Publié le 20 sept. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2019 par Joan Brett Moloney, Gestion de l’hôtel
Thank you so much for your kind review, we're delighted you enjoyed your stay We loved having you here so hopefully we will get to see you again soon. Kind regards The Reception Team.
par un voyageur
Publié le 14 mai 2019 sur Hotels
Commentaires de Gestion de l’hôtel
18 mai 2019 par Joan Brett Moloney, Gestion de l’hôtel
Dear Jean
Thank you for rating your recent stay with us,
this is appreciated as with information we can improve our customer services
if you are back in the area once again, I look forward to your return to the Anner Hotel
Thank you for chosen the Anner Hotel for your stay
par un voyageur
Nice hotel but service could be better
Publié le 6 avr. 2019 sur HotelsNice hotel but food options poor. DIfficult to enter in the parking because the ring was not working well and difficult to leave because my room was prepaid but they had difficulties to check it.. The room was very confortable and clean and the bathroom too.
Commentaires de Gestion de l’hôtel
24 avr. 2019 par Joan Brett Moloney, Gestion de l’hôtel
Dear Philippe
thank you for your feedback from your recent stay.
As you can appreciate it was a very busy day so we had to reduce our options on menu to maintain a service of food.
In relation to prepayment, My apologies for this, I have spoken to the Front Office manager and she has taken note of your issue so that his can be rectified for future arrivals
If you are returning to the Anner Hotel, please contact me directly .
Once again thank you for giving us your feedback as this is the way we can improve our Customer Service
Assuring you of my personal attention at all times
par un voyageur
Publié le 23 août 2024 sur Hotels
We appreciated the fan in the room to circulate the air.
Commentaires de Gestion de l’hôtel
26 août 2024 par Joan Brett Moloney, Gestion de l’hôtel
Dear AndreaThank you for your review from your recent stay. I am delighted you enjoyed the experience . we look forward to welcoming you back to the Anner Hotel in the future
par un voyageur
Publié le 8 août 2024 sur Expedia
Ha sido una experiencia muy buena
Commentaires de Gestion de l’hôtel
12 août 2024 par Joan Brett Moloney, Gestion de l’hôtel
Dear EncarnaThank you for taking the time to post a review following your recent visit to the Anner Hotel. I was thrilled to read that you had a thoroughly enjoyable stay with us. We look forward to welcoming you back soon, and are delighted that you had a very enjoyable stay.
par un voyageur
Family friendly
Publié le 30 juill. 2024 sur HotelsA lovely welcome from reception. We all loved this friendly hotel. Bistro menu was great for all the family.
Commentaires de Gestion de l’hôtel
12 août 2024 par Joan Brett Moloney, Gestion de l’hôtel
Dear SarahThank you for taking the time to post such a lovely review following your recent visit to the Anner Hotel. I was thrilled to read that you had a thoroughly enjoyable stay with us. Thank you for your kind words regarding our wonderful dining and friendly staff & I will share your review with all the Team involved.We look forward to welcoming you back soon, and are delighted that you had a very enjoyable stay.
par un voyageur
Bad customer service, hard beds
Publié le 24 juill. 2024 sur HotelsWe arrived late after a long day of driving and no restaurants were open and they would not heat up some food in the microwave for us, manager denied, so my young son had cold spaghetti. For luxury hotel it was lacking customer obsession. Epic fail. Beds were like sleeping on plywood too.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Joan Brett Moloney, Gestion de l’hôtel
Dear HeatherThank you for sharing your feedback. We sincerely apologise for any inconvenience you faced during your stay, especially regarding the heating of food, this unfortunately is now policy in hotels for health and safety reasons, also the options and the comfort of the beds. Your experience does not reflect the standard of service we regularly provide, and we regret that we fell short on this occasion. We’ll be reviewing your comments with our team to improve our service and ensure better experiences in the future.
par un voyageur
Publié le 14 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Joan Brett Moloney, Gestion de l’hôtel
Dear BobbyThank you for taking the time for your score following your recent visit to the Anner Hotel. I was thrilled to read that you had a thoroughly enjoyable stay with us. We look forward to welcoming you back soon, and are delighted that you had a very enjoyable stay.
