Note fondée sur 894 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 août 2024 sur Expedia
Hotel was average, compared to others I’ve booked before in Tijuana. No TV and AC remotes available at time of check-in. Room was hot and muggy and there was no way to ventilate much less use their AC.
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Hotel Velario, Gestion de l’hôtel
Dear Jonathan,Thank you very much for taking the time to share with us your comments and rating. We are very sorry for what happened and we will keep your comments in mind to prevent it from happening again. For us, the opinion of our guests is very important and helps us improve. We would also like to thank you for your preference and we send you cordial greetings.
par un voyageur
Publié le 29 août 2024 sur Hotels
Convenient location
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Hotel Velario, Gestion de l’hôtel
Dear Gregory,Thank you for taking the time to share with us your comments and rating. For us the opinion of our guests is very important. We would also like to thank you for your preference and we send you cordial greetings.
par un voyageur
Publié le 29 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 sept. 2024 par Hotel Velario, Gestion de l’hôtel
Estimado Antoni,Gracias por compartir su valoración, sentimos mucho que la estancia no haya cumplido sus expectativas, nos hubiera gustado saber en que podemos mejorar para evitar que vuelva a suceder. Agradecemos mucho su preferencia y le enviamos un cordial saludo.
par un voyageur
Publié le 28 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 août 2024 par Hotel Velario, Gestion de l’hôtel
Estimado Kaises, agradecemos mucho su preferencia y que nos haya compartido su valoración. Para nosotros fué un placer recibirlo y nos encantaría verlo nuevamente en sus futuras visitas a la ciudad. Nos gustaría aprovechar para enviarle un cordial saludo.
par un voyageur
Publié le 26 août 2024 sur Expedia
The room bedding sheets were dirty and smelly. The towels looked dirty also. There were towel hooks and no hand towels. The shower had no place to put shampoo bottles on.
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Velario, Gestion de l’hôtel
Dear George, we are very sorry for what happened we greatly appreciate your preference and comments because it helps us to improve. It was a pleasure to receive you and we will keep in mind your comments to prevent it from happening again.Greetings
par un voyageur
Publié le 25 août 2024 sur Expedia
My 7 or 8th stay. Nice hotel located right in the heart of Zona Norte. Thank you Fernanda, second time with a fast & efficient check in. Both times literally under 5 minutes. Second time enjoying the quiet bar and restaurant with my partner.
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Velario, Gestion de l’hôtel
Dear Gene, thank you for your preference and comment, we are glad to know that you enjoyed your stay. It was a pleasure to host you and we hope to see you soon on your next visit to the city. Greetings
par un voyageur
Publié le 23 août 2024 sur Expedia
Good for what I paid, staff very nice
Commentaires de Gestion de l’hôtel
23 août 2024 par Hotel Velario , Gestion de l’hôtel
Dear Reyna, thank you for sharing your review with us. We are glad to know that you enjoyed your stay. We hope to welcome you soon on your next visit to the city. We take this opportunity to send you a cordial greeting.!
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Hotel Velario, Gestion de l’hôtel
Estimado David, Muchas gracias por compartir con nosotros su valoración. Nos alegramos mucho de saber que su estancia fué plena y esperamos que pronto nos pueda volver a visitar. Aprovechamos para enviarle un cordial saludo.
par un voyageur
Publié le 20 août 2024 sur Expedia
4th stay, the young lady working the desk checked me in fast and efficient. Room 419 had working aircon and cable TV. I want this room again. I will be back.
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Velario, Gestion de l’hôtel
Dear Gene, thank you very much for taking the time to share your experience with us. We are very happy to know that you enjoyed your stay. The entire Hotel Velario team thanks you for your preference and we take this opportunity to send you a cordial greeting. It will be a pleasure to see you again on your next visit to the city.
par un voyageur de Yucaipa
Publié le 19 août 2024 sur Expedia
The pictures that are posted of this property are completely updated. It looks nothing like that. There were cockroaches everywhere we checked in at 10 PM and we had to wait 25 minutes for our room. Then when we address the problem they gave us another room with just as many bugs, worst experience I’ve ever had in Mexico
Commentaires de Gestion de l’hôtel
19 août 2024 par Hotel Velario, Gestion de l’hôtel
Dear Christina,We are very sorry for what happened, our rooms have been remodeled and sanitized several times. We are checking your room to prevent this from happening again. We greatly appreciate your comments because they help us to improve and we greatly value your preference . We take this opportunity to send you a cordial greeting.
