Ratings based on 1,448 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 8, 2024
I enjoyed my stay the room was nice for the piece, the jacuzzi was comfortable, the entertainment was good. Bed was mediocre
Comment from Hotel Management
Dec. 13, 2024 by GUEST RELATION MANAGER, Hotel Management
Dear Banyan, Thank you for sharing your feedback! We're glad to hear you enjoyed your stay, found the room to be a good value, and appreciated the jacuzzi and entertainment. We apologize that the bed didn’t fully meet your expectations. Your input is valuable, and we’ll use it to continue improving. We hope to welcome you back for an even better experience in the future!
by A traveller
Posted Sep. 18, 2024 on Hotels
Comment from Hotel Management
Sep. 19, 2024 by GERENTE DE RELACIONES CON EL CLIENTE, Hotel Management
Estimada Claudia, Gracias por elegir hospedarse en Puerto Nuevo Baja Hotel y Villas y por tomarse el tiempo de calificar su experiencia. Esperamos verlos muy pronto de regreso.
by A traveller
Posted Sep. 17, 2024 on Expedia
Comment from Hotel Management
Sep. 19, 2024 by GERENTE DE RELACIONES CON EL CLIENTE, Hotel Management
Estimado Rafael, Gracias por elegir hospedarse en Puerto Nuevo Baja Hotel y Villas y por tomarse el tiempo de calificar su experiencia. Esperamos verlo muy pronto de regreso.
by A traveller
Posted Sep. 17, 2024 on Expedia
Comment from Hotel Management
Sep. 19, 2024 by GERENTE DE RELACIONES CON EL CLIENTE, Hotel Management
Estimada Lorena, Gracias por elegir hospedarse en Puerto Nuevo Baja Hotel y Villas y por tomarse el tiempo de calificar su experiencia. Esperamos verlos muy pronto de regreso.
by A traveller
Posted Sep. 17, 2024 on Hotels
Alot of stairs no elevator
Comment from Hotel Management
Sep. 19, 2024 by GUEST RELATION MANAGER, Hotel Management
Dear Regino, Thank you for your feedback! We understand that the stairs can be challenging for some guests. We're currently working on a remodeling project to make our facilities accesible for all our guests. Again, thank you for your feedback!
by A traveller
Posted Sep. 16, 2024 on Expedia
Lo único que no me gustó es que los cuartos no tienen , AC , y son muchas escaleras las que tenemos que usar
by A traveller
Posted Sep. 16, 2024 on Expedia
We had a great time. The hotel is big there are menu things to do. The view is amazing. The food delicious.
Walling distance to Puerto Nuevo lobster restaurants
Comment from Hotel Management
Sep. 19, 2024 by GUEST RELATION MANAGER, Hotel Management
Dear Claudia, Thank you for your positive feedback! We're thrilled to hear that you had a great time and enjoyed the amazing views, delicious food, and convenient location near Puerto Nuevo. We hope to welcome you back soon for another enjoyable stay!
by A traveller
Posted Sep. 16, 2024
Comment from Hotel Management
Sep. 19, 2024 by GERENTE DE RELACIONES CON EL CLIENTE, Hotel Management
Estimada Mary, Gracias por elegir hospedarse en Puerto Nuevo Baja Hotel y Villas y por tomarse el tiempo de calificar su experiencia. Esperamos verlos muy pronto de regreso.
by A traveller
Posted Sep. 15, 2024 on Expedia
There were to much noise.. the rooms are old school the bathrooms need remodeling
Comment from Hotel Management
Sep. 19, 2024 by GUEST RELATION MANAGER, Hotel Management
Dear Roberto, We apologize for the noise disturbance during your stay and appreciate your feedback about the rooms and bathrooms. We are in the process of updating our facilities to provide a better and comfortable experience for our guests. Your comments are valuable in helping us improve, and we hope to offer you a better experience in the future.
by A traveller
Posted Sep. 15, 2024 on Expedia
Closed to the restaurants and shopping stores
