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avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Manchester
Publié le 26 nov. 2023 sur Expedia
Truly awful place.
I get that it might be perceived as good value if you can get 10 people in a room for 500k and there’s a ‘pool’ but…..we arrived at nightfall after a long drive in heavy rain. They had no record of our reservation with Expedia - apparently they don’t use them! - but they agreed to let us have a room if we paid cash.
We were shown three different rooms. All of them were damp and smelt mouldy. None of them had hot water or flushing toilets. They didn’t look fit for habitation to be honest. We didn’t feel like we had many options so we kept third room just because we couldn’t be bothered moving again and all of them were awful anyway.
Within half an hour, we were told we’d chosen the most expensive room (!!) but they’d give us a 100k discount because of the lack of hot water. So 450k instead of 550k. At this point the mould was already affecting my chest so we took our chances and left. We stumbled over Celebes Resort a few minutes away and wow! for 500k we got a beautiful room with breakfast in a brand new hotel.
Commentaires de Gestion de l’hôtel
30 nov. 2023 par Lembah Biru Lagoon, Gestion de l’hôtel
We deeply apologize for your unpleasant experience. Your feedback is concerning, and we're addressing the issues immediately. We regret falling short of your expectations and appreciate your honesty. We understand you found alternative accommodation, and we hope your stay there was more enjoyable. If you have any further comments, please feel free to reach out.