Note fondée sur 41 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Parfair
Publié le 17 juill. 2024 sur HotelsTop
Commentaires de Gestion de l’hôtel
8 août 2024 par Grand Hotel & Spa Tirana, Gestion de l’hôtel
Dear Sammy,Thank you for your amazing feedback! We’re thrilled to hear that you had such a positive experience with us. Your compliment means a lot to our team and motivates us to keep delivering top-notch service.We look forward to welcoming you back soon!
par un voyageur
Publié le 18 oct. 2024 sur Hotels
Fantastiskt trevlig personal. Fungerade ac. God frukost.
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Grand Hotel & Spa Tirana, Gestion de l’hôtel
Dear Sandra, Thank you for your kind words! We're thrilled to hear that you enjoyed our fantastic staff and that the breakfast met your expectations. We take pride in providing a comfortable experience for our guests.We hope to welcome you back soon!Kind Regards, Front Desk Team.
par un voyageur
Vennetur i Tirana
Publié le 9 oct. 2024 sur HotelsVi var fire som bodde en uke på Grand Hotel & SPA i september. Det er et koselig og rolig hotell som ligger perfekt til for utflukter i Tirana. Vi ble godt mottatt i resepsjonen. Rommene var romslige, og rensligheten var god. Vi har bare én ting å merke oss om oppholdet. Vi manglet en stol på balkongen vår som vi aldri fikk selv om vi fortalte resepsjonen om det flere ganger. Vi var i bassenget et par ganger og det var ganske OK selv om det var veldig varmt i både garderoben og bassengområdet. Frokosten var god. Jeg vil fremheve bartenderen som en spesielt kreativ og hjelpsom person. Han lot ikke det faktum at han ikke hadde laget irsk kaffe før stoppe ham. Han googlet oppskriften og lagde en deilig irsk kaffe til oss.
Jeg kan trygt anbefale Grand Hotel & SPA og kommer gjerne tilbake
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Grand Hotel & Spa Tirana, Gestion de l’hôtel
Dear Knut, Thank you for your detailed review of the Grand Hotel & SPA!We're delighted to hear that you found the hotel cozy and well-located for your excursions in Tirana. It’s great to know that our reception team made a positive impression and that you enjoyed the spacious rooms and breakfast.We sincerely apologize for the issue with the balcony chair. Your feedback is important, and we will ensure our team addresses this more promptly in the future.We're especially glad to hear about your experience with our bartender—it's fantastic that he went above and beyond to make you a delicious Irish coffee!We truly appreciate your recommendation and look forward to welcoming you back for another wonderful stay!Best Regards, Front Desk Team.
par un voyageur
Publié le 26 sept. 2024 sur Expedia
The room was very nice, clean and had a good view. My main complaint was with front desk staff not being very helpful. No sympathy whatsoever when I arrived earlier than check in time- I understand not being able to give me a room an hour early, but they could have suggested I take advantage of the bar or spa. No menu or information about spa services anywhere. Requested some toiletry items I forgot at home and they were not helpful- didn't have it, didn't suggest where I could get it. When I asked about visiting a local attraction and how best to get there they said a taxi would be best but didn't offer to call one for me or tell me where to find one. Polite but didn't make my life easier.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Grand Hotel & Spa Tirana, Gestion de l’hôtel
Dear Hannah, Thank you for your review. We’re pleased you enjoyed your room and the view. However, we’re sorry to hear about your experience with the front desk staff. Your concerns are important to us, and we will work on improving our service to ensure guests feel more supported. We hope you’ll give us another chance to provide a better stay in the future.Kind Regards, Front Desk Team.
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 nov. 2024 par Grand Hotel & Spa Tirana, Gestion de l’hôtel
Dear Timo, Thank you for your positive review!We are looking forward to welcome you again!Kind regards, Front Desk Team
par un voyageur
Publié le 17 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 nov. 2024 par Grand Hotel & Spa Tirana, Gestion de l’hôtel
Dear Terje, Thank you for your excellent review!We are looking forward to welcome you again!Kind regards, Front Desk Team
par un voyageur
Publié le 17 sept. 2024 sur Hotels
God beliggenhed - flot værelse - god betjening
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Grand Hotel & Spa Tirana, Gestion de l’hôtel
Dear Egon, Thank you for your positive review!We’re thrilled to hear you enjoyed the location, your room, and the service. Your satisfaction means a lot to us, and we look forward to welcoming you back soon!Kind Regards, Front Desk Team.
par un voyageur
Publié le 7 sept. 2024 sur Hotels
par un voyageur
Publié le 4 sept. 2024 sur Hotels
par un voyageur
Publié le 1 sept. 2024 sur Hotels
Nice location, hotel was ok, but one of the evenings the service was not good. Beside that a good hotel for the value.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Grand Hotel & Spa Tirana, Gestion de l’hôtel
Dear Thomas, Thank you for your feedback. We’re pleased to hear you enjoyed our location and found good value in your stay. We sincerely apologize for the service you experienced on one of the evenings and will address this with our team. We appreciate your feedback and hope to welcome you back for an even better experience!Kind Regards, Front Desk Team.
