Ratings based on 839 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 14, 2024
Front Desk Hostesses (Ester) 1st appearance was Professional, initial contact was welcoming, accommodating, polite and professional. Upon further contact during stay the Front Desk Hostesses (Ester) was courteous and helpful! It appeared she was the only staff member on the premises and was multitasking in a professional manner that Thursday afternoon/evening.
Comment from Hotel Management
Dec. 15, 2024 by Hotel Management , Hotel Management
Dear Roy,Thank you for your kind review! We are delighted to hear that Ester provided such a welcoming and professional experience during your stay. At Extended Stay America, we strive to offer excellent service, and your recognition of Ester’s hard work is truly appreciated. We hope to welcome you back soon for another great stay.Sincerely,Hotel Management
by A traveller
Posted Sep. 18, 2024 on Expedia
Clean quiet and convenient
by A traveller
Posted Sep. 14, 2024 on Hotels
Room was clean but did have a musty smell to it. Bed was ok at best.
Comment from Hotel Management
Sep. 15, 2024 by Hotel Management , Hotel Management
Dear Brooke, Thank you for your feedback. We’re glad to hear that you found the room clean, though we apologize for the musty smell and that the bed wasn’t as comfortable as expected. Your comments help us identify areas for improvement, and we’ll ensure our team addresses these concerns to enhance the overall guest experience. We appreciate your input and hope to welcome you back for a more comfortable stay at Extended Stay America in the future!Sincerely,Hotel Management
by A traveller from Tucson
Posted Sep. 12, 2024 on Expedia
Friendly staff, clean and comfortable staff.
by A traveller
Posted Sep. 2, 2024 on Hotels
by A traveller
Posted Sep. 1, 2024 on Hotels
by A traveller from Sutton
Posted Aug. 30, 2024 on Expedia
It was very average, the breakfast was bearable, the worst aspect being no milk to go in the tea, only coffee creamer which tastes revolting in tea. I booked two rooms and they were on different floors, so not even anywhere close together. When I asked why, I was asked why I was moaning which I think the Receptionist found amusing but I certainly didn't! This also made coordinating our movements difficult, especially as the internal phone didn't work.
Comment from Hotel Management
Aug. 31, 2024 by Hotel Management , Hotel Management
Dear Nicola, Thank you for sharing your feedback. We’re sorry to hear that your experience was less than satisfactory. We apologize for the inconvenience with the breakfast options and the room placement. Your comments about the reception staff and internal phone issues are concerning, and we will address these with our team to ensure better service in the future. We appreciate your input and hope to have the opportunity to provide a more enjoyable stay on your next visit. Sincerely,Hotel Management
by A traveller from Griffin
Posted Aug. 29, 2024 on Expedia
Room was sparsely appointed. Just the basics.
by A traveller
Posted Aug. 27, 2024 on Expedia
Enjoying my stay. Plenty of parking
Comment from Hotel Management
Aug. 30, 2024 by Hotel Management, Hotel Management
Dear Bereket,Thank you for giving us a five-star rating. We're thrilled to hear that you're enjoying your stay and that our parking facilities have met your needs. We strive to provide a comfortable and convenient experience for all our guests, and it's great to know that we've been able to achieve this for you. Thank you for including Extended Stay America in your travel plans, and we hope you will be back to see us again soon.Sincerely,Hotel Management
by A traveller
Posted Aug. 27, 2024 on Expedia
The front desk was super helpful and friendly. We enjoyed having a kitchen and the room was clean and well stocked.
Comment from Hotel Management
Aug. 28, 2024 by Hotel Management , Hotel Management
Dear Cara, Thank you for your positive feedback! We’re thrilled to hear that our front desk team was helpful and friendly and that you enjoyed the kitchen and found the room clean and well-stocked. Providing a comfortable and accommodating environment is important to us, and we’re glad we met your expectations. We appreciate your comments and look forward to welcoming you back to Extended Stay America for another great stay. Sincerely,Hotel Management
