Ratings based on 398 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 1, 2024 on Expedia
Comment from Hotel Management
Sep. 2, 2024 by Four Seasons Hotel Tokyo at Marunouchi, Hotel Management
Dear Danny, Thank you for your review! It means a lot for our team to hear that you enjoyed your stay with us. We hope to welcome you again. Please take care. Warm regards, Jens Wycisk General ManagerFour Seasons Hotel Tokyo at Marunouchi
by A traveller
Posted Aug. 11, 2024 on Expedia
Comment from Hotel Management
Aug. 14, 2024 by Four Seasons Hotel Tokyo at Marunouchi, Hotel Management
Hello Trish, Thank you for your rating! I am pleased that you enjoyed your experience with us. The team and I look forward to welcoming you again. Warm regards, Jens Wycisk General ManagerFour Seasons Hotel Tokyo at Marunouchi
by A traveller
Posted Aug. 6, 2024 on Expedia
Beautiful, clean and great service. Only thing I would add is a plugin near the mirror outside of the bathroom. There was one in the bathroom, but I hate to hog the bathroom while doing my hair…. But everything else was amazing.
Comment from Hotel Management
Aug. 7, 2024 by Tatsu, Hotel Management
Dear Diana sama,First of all, thank you for staying with us on your recent visit to Four Seasons Hotel Tokyo at Marunouchi. I would like to thank you for taking the time to provide us with your feedback and am glad to hear that you had a comfortable stay with us. We always appreciate our guests’ feedback when our guests take the time to share their concerns with us so we can continue to improve our service. I have shared your constructive feedback to the respective department head and rest assured that action will be taken immediately. Diana sama, once again thank you for your loyalty is very much appreciated and please feel free to contact me should your plan brings you back to Four Seasons Hotel Tokyo at Marunouchi. Warmest regards,Tatsufumi MakimotoGuest Relations Manager - Rooms
by A traveller
Posted Jul. 25, 2024 on Hotels
Comment from Hotel Management
Aug. 14, 2024 by Four Seasons Hotel Tokyo at Marunouchi, Hotel Management
Hello Izumi, Thank you very much for your kind review. I am delighted to hear that you enjoyed your experience with us, and I will be sure to pass on your praises to the team.We hope to welcome you back again soon. Warm regards, Jens Wycisk General ManagerFour Seasons Hotel Tokyo at Marunouchi
by A traveller
Posted Jul. 5, 2024 on Hotels
Comment from Hotel Management
Aug. 14, 2024 by Four Seasons Hotel Tokyo at Marunouchi, Hotel Management
Hi Liliana, Thank you for your lovely rating, I am pleased to hear that we were able to deliver you a memorable stay experience. We look forward to welcoming you back. Warm regards, Jens WyciskGeneral ManagerFour Seasons Hotel Tokyo at Marunouchi
by A traveller
Posted Jun. 30, 2024 on Expedia
Excellent service all around
Comment from Hotel Management
Jul. 3, 2024 by Four Seasons Hotel Tokyo at Marunouchi, Hotel Management
Dear galit harel,Thank you for your kind review! We are delighted to hear that you enjoyed your experience with us, especially our service.The team and I are looking forward to your next visit.Warm regards,Jens WyciskGeneral ManagerFour Seasons Hotel Tokyo at Marunouchi
by A traveller
Posted Jun. 25, 2024 on Expedia
We’re very happy with our stay here. Exceptional service!!! All the staff we encountered were super friendly and helpful, and I say this with comparison to other four seasons hotels in Japan. The staff truly went above and beyond to ensure we had a pleasant experience. They were very patient and helpful in offering us trip tips and guiding us to the stations, actually platforms we needed to go. Room was also clean and quiet, everything worked great. Definitely will stay here again next time we’re in Tokyo. Thanks!
Comment from Hotel Management
Jun. 25, 2024 by Tatsu, Hotel Management
Dear Jianou san,Warm greetings from Four Seasons Tokyo at Marunouchi.We truly appreciate you taking time to write your kind compliments. Such feedbacks are important as it greatly assist us in our continuous effort to improve and maintain our standard.We will definitely share your precious comments to related team.Once again, thank you for staying with us and we look forward to welcoming you soon again.Warmest regards,Tatsufumi MakimotoGuest Relations Manager - Rooms
by A traveller
Posted Jun. 13, 2024 on Expedia
Convenient
Comment from Hotel Management
Jun. 19, 2024 by Four Seasons Hotel Tokyo at Marunouchi, Hotel Management
Dear Chrisilda,Thank you very much for choosing Four Seasons Hotel Tokyo at Marunouchi and for taking the time out of your busy schedule to leave us a review.We are glad to hear that you enjoyed the convenience of our location! We look forward to welcoming you back again.Warm regards,Jens WyciskGeneral ManagerFour Seasons Hotel Tokyo at Marunouchi
by A traveller
Posted Jun. 5, 2024 on Expedia
The property location is excellent right next to Ginza shopping area . Lots of restaurants around . Service at the hotel was as good as it gets , staff taking care of all your needs .
Their restaurant Sezanne was just an amazing.
Comment from Hotel Management
Jun. 19, 2024 by Four Seasons Hotel Tokyo at Marunouchi, Hotel Management
Dear Sharlene,Thank you very much for choosing Four Seasons Hotel Tokyo at Marunouchi and for taking the time to leave us a very kind review!We are delighted to hear that you enjoyed our service and location. We're also very happy to hear about your positive dining experience at SÉZANNE. We look forward to welcoming you back again. Warm regards,Jens WyciskGeneral ManagerFour Seasons Hotel Tokyo at Marunouchi
by A traveller from Chester
Posted May 24, 2024 on Expedia
Great location.. very friendly staff.. great high end products.. one bedroom suite very spacious
Comment from Hotel Management
Jun. 19, 2024 by Four Seasons Hotel Tokyo at Marunouchi, Hotel Management
Dear Clay,Thank you very much for choosing Four Seasons Hotel Tokyo at Marunouchi. My team and I are delighted to hear that you enjoyed your stay in our suite room, and that our staff were able to create a memorable experience for you. Please don't hesitate to reach out to our team should your travels bring you to Tokyo once again. We looking forward to welcoming you back!Warm regards,Jens WyciskGeneral ManagerFour Seasons Hotel Tokyo at Marunouchi