Ratings based on 871 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 20, 2024 on Expedia
by A traveller
Posted Aug. 17, 2024 on Hotels
by A traveller from Milpitas
Posted Aug. 16, 2024 on Expedia
Will definitely stay here again.
Comment from Hotel Management
Aug. 19, 2024 by Manager , Hotel Management
Dear ChristopherThank you very much for choosing to stay at Hotel Gracery Ginza. It is a great pleasure for us to receive your words: "Will definitely stay here again".The kind words of our guests are an encouragement to all our staff, and we will continue to devote ourselves to providing you with heartfelt hospitality so that next time you can still spend a wonderful time with us.We are looking forward to welcoming you on your next stay.Best regards,Hotel Manager
by A traveller
Posted Aug. 14, 2024 on Expedia
AC didn’t work when we got there. Spent an hour from front desk to get it fixed. Maybe it is just so so weak.
I had a three-bed room. There is literally no space to stand or put our suitcases. We can only open one suitcase at a time and everyone has to jump onto the bed for the suitcase to fully opened. It is even smaller than the cruise stateroom.
No laundry available.
Convenient location and lots of food options. Close to stations and Ginza six. A small donki is just a block away.
Not good and not bad either, but I won’t choose the same hotel for my stay next time.
Comment from Hotel Management
Aug. 16, 2024 by Manager , Hotel Management
Dear KatherineThank you for staying at Hotel Gracery Ginza.However, we are deeply sorry that we fell short of your expectations in many aspects.Since the size of our triple rooms are indeed a bit small, we highly recommend a combination of a twin room and a single room for three people. We hope you will consider this option for your next visit.Regarding the air conditioner, we will further strengthen inspections of our facilities in order to prevent similar problems from occurring in the future.We greatly value your feedback and will use it to guide our continuous improvement efforts.Once again, we apologize for any inconvenience you experienced. We look forward to the opportunity to welcome you back to our hotel.Sincerely yours，Hotel Manager
by A traveller
Posted Aug. 11, 2024 on Expedia
The staff was welcoming and courteous.
The breakfast has a great assortment of delicious dishes and the staff is just incredible.
Comment from Hotel Management
Aug. 15, 2024 by Manager, Hotel Management
Dear JoseThank you very much for coming to Hotel Gracery Ginza. Thank you also for your feedback about our breakfast. We are happy to offer you a menu of your choice.All of our staff will continue to strive to provide a more comfortable and relaxing accommodation for all our guests.We look forward to seeing you again.Best regards,Hotel Manager
by A traveller
Posted Jul. 30, 2024 on Expedia
The bathroom is not clean . False advertisement as the room is small and looks run down. The location is excellent as it it close to everything . Won’t book or recommend this to any other unless management improves all their cleaning and room maintenance .
Comment from Hotel Management
Aug. 6, 2024 by Manager , Hotel Management
Dear MinhThank you very much for staying at Hotel Gracery Ginza. We deeply apologize for not meeting your expectations.Regarding the cleanliness of the bathrooms, we will carefully review our cleaning procedures and inspection methods and implement measures to enhance them. In the future, we will do our best to provide our guests with a more comfortable stay.We are also working on room maintenance and will take your comments into consideration for future improvements. Our goal is to provide our guests with a more relaxing place to stay.We all look forward to seeing you again.Sincerely,Hotel Manager
by A traveller
Posted Jul. 27, 2024 on Hotels
by A traveller
Posted Jul. 27, 2024 on Expedia
The room is very small, and room facilities are old.
Comment from Hotel Management
Aug. 1, 2024 by Manager , Hotel Management
Dear CaiyunThank you for staying at Hotel Gracery Ginza.However, we are truly sorry to learn that your room did not meet your expectations.Our hotel have a variety of room types, please choose the most suitable room next time.We will continue to strive to maintain and manage our hotel facilities as you have suggested.We hope to have the opportunity to welcome you back in the future and provide you with an even more relaxing and enjoyable stay.Sincerely yours，Hotel Manager
by A traveller
Posted Jul. 16, 2024 on Expedia
Location is good, next to GSix and easy to subway. Breakfast is very worthy.
Comment from Hotel Management
Jul. 23, 2024 by Manager, Hotel Management
Dear ZhenxiuThank you very much for choosing to stay at Hotel Gracery Ginza.We are very honoured to hear that you enjoyed our location and breakfast.Wish we can get another opportunity to serve you back in Hotel Gracery Ginza next time and will do our best to provide our guests with a more relaxing place to stay in the future.Hope to see you again！Best regards,Hotel Manager
by A traveller
Posted Jul. 12, 2024 on Expedia
Very good with reasonable price
Comment from Hotel Management
Jul. 17, 2024 by Manager , Hotel Management
Dear thomasThank you very much for coming Hotel Gracery Ginza.It is a great pleasure for us to receive your compliments about your stay. Your words of praise are an encouragement to all of our staff, and we will continue to strive to provide heartfelt hospitality so that you can spend a wonderful time with us.We are looking forward to seeing you again soon.Best regards,Hotel Manager
