Ratings based on 821 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 28, 2024 on Hotels
by A traveller from DAYTON
Posted Mar. 27, 2024 on Expedia
Excellent location for shopping and dining.
by A traveller
Posted Mar. 27, 2024 on Hotels
by A traveller
Posted Mar. 27, 2024 on Expedia
Beautiful garden
by A traveller
Very nice hotel
Posted Mar. 27, 2024 on HotelsBeautiful hotel, amazing staff, great location.
by A traveller
Posted Mar. 25, 2024 on Expedia
Very nice, great restaurants
by A traveller from Los Angeles
Posted Mar. 25, 2024 on Expedia
The location is near 3 trains, gorgeous grounds, multiple great restaurants and buffet dining overlooking garden. Fitness center is adequate better thsn most hotels, pool was closed. Reception and cleaning staff are top notch. Amenities j clude bathrobe, cotton robe, PJs, toothbrush, razor, facial cleanser and moisturizer, special long wash cloth, fluffy towels and amazingly confortable bed. I requested down pillows, otherwise their nirmal ones are too hard for my neck. The whole place is so quiet. Overall Tokyo is a quiet city considering the millions who live here. Rarely hear a horn or ambulance. I loved this hotel so much I decided to return 3 weeks from now, when my tour ends. You wont be disappointed. I stayed i. The queen bed Shin Edo room, view of the garden.
by A traveller
Posted Mar. 24, 2024 on Expedia
We found the resturants to be nice but way too expensive.
by A traveller from Honolulu
Posted Mar. 24, 2024 on Expedia
The New Otani Hotel complex itself is a large property with more than one hotel tower. Our stay in the Main building was pleasant. The staff is well suited to help tourists. The room was nice and had lots of space. There was no “VIP access” benefits as touted by Expedia nor the hotel, and, the hotel did not honor our affinity membership with New Otani due to the member number not being “in their system” despite me showing the digital card to them. The Tokyo metro is a five minute or so walk from the hotel, which is good since the surrounding area of the hotel seems to be mostly a commercial business office area, with very limited restaurants, shops or other visitor amenities. The sheer number of guests shows some strain on the staff. For example, they “lost” a reservation we made for one of the restaurants on property, and the male host at the restaurant was not at all friendly about it, which diminished any interest we had in dining in the hotel further. Overall the stay was pleasant, but the value received for the price paid could have been better.
by A traveller
Posted Mar. 24, 2024 on Expedia
Stately, clean and accomodating.
